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BigFrank316
Contributor I
February 18, 2020
Answered

Is there a list of serial numbers for recycled products?

  • February 18, 2020
  • 11 replies
  • 1173 views

I'm considering an aftermarket purchase from ebay, but would really like to know if the product(s) have been previously recycled.   

 

I'd also like to know how to tell if a product that is being sold for parts, actually doesnt work, or if it is user error and they are just fed up with the tech part of sonos.  

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    Best answer by Ryan S

    Hi BigFrank316, I’ll pass along the request to the team, but there isn’t currently a way to find out if a device has been recycled that’s publicly available. 

    Just like any other purchase from an unauthorized seller or second hand market, there’s no way of knowing for certain what the state of the device is. Even before recycling a device had been possible, there wasn’t any way of knowing if a speaker was still functioning, aside from plugging it in and testing it out. We recommend only purchasing Sonos devices from authorized resellers where they’ll have warranty from us.

    11 replies

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    Smilja
    Smilja
    February 19, 2020

    Will do. Thanks again, Ryan.

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