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Contributor I
Feb 18, 2020 11:44 PM UTC
Answered

Is there a list of serial numbers for recycled products?

I'm considering an aftermarket purchase from ebay, but would really like to know if the product(s) have been previously recycled.   

 

I'd also like to know how to tell if a product that is being sold for parts, actually doesnt work, or if it is user error and they are just fed up with the tech part of sonos.  

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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Feb 19, 2020 12:20 AM UTC

    Hi BigFrank316, I’ll pass along the request to the team, but there isn’t currently a way to find out if a device has been recycled that’s publicly available. 

    Just like any other purchase from an unauthorized seller or second hand market, there’s no way of knowing for certain what the state of the device is. Even before recycling a device had been possible, there wasn’t any way of knowing if a speaker was still functioning, aside from plugging it in and testing it out. We recommend only purchasing Sonos devices from authorized resellers where they’ll have warranty from us.

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    11 replies

    Smilja
    Feb 19, 2020 9:56 PM UTC

    Will do. Thanks again, Ryan.

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