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drmrbrewer
Avid Contributor I
December 13, 2013

Intermittent playback from Sonos Connect

  • December 13, 2013
  • 19 replies
  • 523 views
My Sonos Connect is only providing an audio output intermittently to my hifi amplifier. I know it's the Connect that is at issue, rather than the amplifier, because my CD player is also connected to my amp and that is working just fine. I have also checked the Network Matrix, and the connection from the Root Bridge (a Play 3) to the Connect is fine (inbound/outbound is 43/38). Any ideas? Thanks! Mike
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    Ltsqarepants
    Lyricist III
    April 11, 2017
    7287971
    In the minutes leading up to the diagnostic I had the ethernet cable switched out and then connected straight to the router. No difference in playback. Same choppy feed...
    Manny S
    Manny S
    Sonos Employee
    April 11, 2017
    I see that the Lounge CONNECT has both ports being used. Can you tell me what the Ethernet cables in those ports are connected to?
    Ltsqarepants
    Lyricist III
    April 12, 2017
    It really only has one in use. The left one.
    Ltsqarepants
    Lyricist III
    April 12, 2017
    I doubt the unit is still under warranty. It is at least 5 years old.. It still sour to pay $410 for a new one... Is there a way to repair it?
    Tom B
    Tom B
    Retired Sonos Staff
    April 13, 2017
    There would be a charge for replacing the out of warranty unit but it would not be the full price. It's $109 I believe. Let me know if you want me to set this up for you.
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    Ltsqarepants
    Lyricist III
    April 13, 2017
    I live in Sweden. Does that change things?
    I would love to have it replaced for a working unit...
    Tom B
    Tom B
    Retired Sonos Staff
    April 13, 2017
    It doesn't change that much really. I'll set up a support case using the email your Community account is under and contact you from that.
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    Ltsqarepants
    Lyricist III
    April 13, 2017
    Thank you for the support!
    Ltsqarepants
    Lyricist III
    April 21, 2017
    Problem resolved with a new unit! Thank you for the help!
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