Avid Contributor I

Intermittent playback from Sonos Connect

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My Sonos Connect is only providing an audio output intermittently to my hifi amplifier. I know it's the Connect that is at issue, rather than the amplifier, because my CD player is also connected to my amp and that is working just fine. I have also checked the Network Matrix, and the connection from the Root Bridge (a Play 3) to the Connect is fine (inbound/outbound is 43/38). Any ideas? Thanks! Mike

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Ltsqarepants

Lyricist III

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In the minutes leading up to the diagnostic I had the ethernet cable switched out and then connected straight to the router. No difference in playback. Same choppy feed...

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Manny S

Sonos Employee

I see that the Lounge CONNECT has both ports being used. Can you tell me what the Ethernet cables in those ports are connected to?

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Ltsqarepants

Lyricist III

It really only has one in use. The left one.

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Ltsqarepants

Lyricist III

I doubt the unit is still under warranty. It is at least 5 years old.. It still sour to pay $410 for a new one... Is there a way to repair it?

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Tom B

Retired Sonos Staff

There would be a charge for replacing the out of warranty unit but it would not be the full price. It's $109 I believe. Let me know if you want me to set this up for you.

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Ltsqarepants

Lyricist III

I live in Sweden. Does that change things?
I would love to have it replaced for a working unit...

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Tom B

Retired Sonos Staff

It doesn't change that much really. I'll set up a support case using the email your Community account is under and contact you from that.

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