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I have traded up my "legacy" Sonos 5 believeing that it would soon be inoperable. What now?

Forum|Forum|6 years ago
February 4, 2020
37 replies
1261 views

I have just received a new Sonos 5 which I ordered after I was led to believe that my existing “legacy” Sonos 5 woud no longer operate as from May this year. Will the legacy product continue to work following the Sonos change in policy or I have I been suckered into buying a new product unnecessarily?

My system is telling me that my device will “deactivate in 8 days”. What does that mean for ongoing use of the device??

Like many others, I have spent a lot of money on Sonos products over the years and I am extremely frustrated and disappointed by what has gone on here.

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Best answer by Smilja

@Nyssa, the Play:5 1st Gen has been put into recycling mode, in 8 days it will be deactivated, meaning it will no longer work.

What to expect

When you recycle an eligible Sonos product, you are choosing to permanently deactivate it. Once you confirm you’d like to recycle your product, the decision cannot be reversed. The deactivation happens 21 days after you choose to recycle the Sonos product. The 21-day countdown cannot be cancelled. You can also choose to deactivate the product immediately in the System section of the Settings tab.

Once the Sonos product deactivates, it will securely erase itself of all of your personal information before going into Recycle Mode.

To see how many days remain until your product deactivates, check the product’s name under the Rooms tab in the Sonos app.

During the countdown and once the product has been deactivated, the product cannot be re-added to any system or used to set up a new Sonos system, even if the product has been reset to its factory settings.

Recycling your Sonos product

Once your Sonos product has been deactivated, you can safely recycle it by bringing it to your local e-waste recycling center.

You can also send your deactivated Sonos product back to us and we’ll handle the recycling. You can find more information on this page.

https://support.sonos.com/s/article/3573?language=en

Show previous replies

O

Obsoleted

Lyricist III

Thanks for taking the time to post that.

I didn't know this is the second time they are dumping hardware. I feel sick having bought an amp recently. I was reading in other threads about the CEO lying about how products get better over time, ugh wish I could return it to limit my exposure.

J

John B

Thanks for taking the time to post that.

I didn't know this is the second time they are dumping hardware. I feel sick having bought an amp recently. I was reading in other threads about the CEO lying about how products get better over time, ugh wish I could return it to limit my exposure.

I am genuinely curious. Why are you sick about your recent purchase? In what sense is the CEO's comment lying?

O

Obsoleted

Lyricist III

Thanks for taking the time to post that.

I didn't know this is the second time they are dumping hardware. I feel sick having bought an amp recently. I was reading in other threads about the CEO lying about how products get better over time, ugh wish I could return it to limit my exposure.

I am genuinely curious. Why are you sick about your recent purchase? In what sense is the CEO's comment lying?

Lying in the sense of saying something not true. Huuuuuge buyers remorse on the amp purchase. Would not have bought it knowing what I know today. Sonos is not the company I thought it was.

J

John B

Thanks for taking the time to post that.

I didn't know this is the second time they are dumping hardware. I feel sick having bought an amp recently. I was reading in other threads about the CEO lying about how products get better over time, ugh wish I could return it to limit my exposure.

I am genuinely curious. Why are you sick about your recent purchase? In what sense is the CEO's comment lying?

Lying in the sense of saying something not true. Huuuuuge buyers remorse on the amp purchase. Would not have bought it knowing what I know today. Sonos is not the company I thought it was.

You haven't come close to answering my questions. The Amp is an excellent product and I will be amazed if it is not fully supported for at least 10 years.

Since I first bought Sonos, free enhancements to my speakers have included play from Android phone, Spotify Connect, Airplay 2, Trueplay, long press to group, app enhancements, wider choice of streaming services.…. I have also been able to add voice control without needing to buy any further Sonos products.

So my experience has been exactly what the CEO said. So please now justify your comment that the CEO was lying on this point rather than just repeat the accusation.

O

Obsoleted

Lyricist III

Thanks for taking the time to post that.

I didn't know this is the second time they are dumping hardware. I feel sick having bought an amp recently. I was reading in other threads about the CEO lying about how products get better over time, ugh wish I could return it to limit my exposure.

I am genuinely curious. Why are you sick about your recent purchase? In what sense is the CEO's comment lying?

Lying in the sense of saying something not true. Huuuuuge buyers remorse on the amp purchase. Would not have bought it knowing what I know today. Sonos is not the company I thought it was.

You haven't come close to answering my questions. The Amp is an excellent product and I will be amazed if it is not fully supported for at least 10 years.

Since I first bought Sonos, free enhancements to my speakers have included play from Android phone, Spotify Connect, Airplay 2, Trueplay, long press to group, app enhancements, wider choice of streaming services.…. I have also been able to add voice control without needing to buy any further Sonos products.

So my experience has been exactly what the CEO said. So please now justify your comment that the CEO was lying on this point rather than just repeat the accusation.

John no need to get hostile I'm not here to answer your questions.

I would invite you to go to the massive clarification thread if you wish to debate what the CEO said.

melvimbe

Thanks for taking the time to post that.

I didn't know this is the second time they are dumping hardware. I feel sick having bought an amp recently. I was reading in other threads about the CEO lying about how products get better over time, ugh wish I could return it to limit my exposure.

Sonos products have gotten better over time. Speakers/amps has gotten enhancements through updates after it was originally released, except the Sonos One SL and Port, because they are newly released. The controllers may be an exception to this, as I’m not sure. Never owned one myself. I understand that you and others took that statement to be that features would be available under any condition, and that older units would be supported for life, but that is not what was said.

I will say, as I have said before, that the recent announcements were a bit of a surprise, not that I didn’t see something like this happening, just that I didn’t see it happening like this. I also think the message could have been communicated much better. I also understand that this potential creates financial expenses that a lot of people didn’t see coming , even thought they can continue to use the system without updates. I also think that people are only starting to see that smart speaker tech will not last forever the way that traditional AV devices do. Other smart speakers have lost support besides Sonos (Bose is the example that comes to mind) and I expect we will see other more popular devices lose support in the years to come.

I agree with John though that the Sonos Amp is a a reliable purchase that will I would guess will have another 10 years of life before it loses support. It’s guaranteed to have at least 5 years at the unlikely minimum. But obviously, if you aren’t comfortable, than you should sell and find something you are comfortable with. I would recommend that you avoid smart speaker tech, or at least the more premium speakers, in the future.

Danny

jgatie

Speaking of Bose, would the OP rather Sonos had acted like Bose? Because when Bose’s SoundTouch products could no longer accommodate future features (namely Alexa), they discontinued the entire lineup and replaced it with a new line that is incompatible with the old. So if you bought a SoundTouch the day before the announcement, it was obsolete the next day. People who bought the very first SoundTouch model on the day it was released barely got 5 years of use out of it.

And people complain about getting 5 to 13 years from last day of sale?

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