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xyth
Contributor I
Nov 6, 2016 12:23 AM UTC
Question

How to return speakers?

Hi Sonos,

I got the Play 5s from you guys last week. Love the speakers but due to some unforeseen expenses, I can't really afford the speakers right now.
How would I go about availing your return policy?

Cheers!
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      3 replies

      Stuart_W
      Stuart_W
      World-Class Superstar
      Nov 6, 2016 4:46 PM UTC
      Give Sonos a dog.
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      Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
      The LHC
      Nov 6, 2016 4:55 PM UTC
      Give Sonos a dog.

      Lawks, is that you Bert?
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      Max P
      Max P
      Sonos Employee
      Nov 7, 2016 12:13 PM UTC
      Hi Sonos,

      I got the Play 5s from you guys last week. Love the speakers but due to some unforeseen expenses, I can't really afford the speakers right now.
      How would I go about availing your return policy?

      Cheers!

      Hi xyth, welcome to the community.

      Sonos players can be returned at their location of purchase or if purchased through us, you can return them through our website. The easiest way is to give us a call. A Sonos agent will be able to check the return policy where you're located and assist with a return if available.

      You can find details on our return policies here.
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