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Tracer
Contributor I
May 24, 2020 12:29 PM UTC
Answered

gen 1 or 2

How do I find out if my connect and connect amp are gen 1 or gen 2

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    TracerAnswer
    Contributor I
    May 24, 2020 2:15 PM UTC

    I actually was able to log in and get the answer on my account page.  Thank you...

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    tony.l
    Lyricist I
    Jun 10, 2020 3:34 PM UTC

    Great, thank you!

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      reubanks
      Lyricist I
      Jun 24, 2020 6:57 AM UTC

      I logged in.  The account page was useless. No indication of generation.

       

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      jgatie
      jgatie
      Jun 24, 2020 12:43 PM UTC

      I logged in.  The account page was useless. No indication of generation.

       

       

      Not useless at all.  If your devices were Gen 1, it would say:

        • Sonos S1 Required 

        • Trade Up Eligible

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        reubanks
        Lyricist I
        Jun 25, 2020 6:24 AM UTC

        Jgatie - Thanks for clearing that up!!!  :sunglasses::thumbsup_tone5:

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        J_P_D
        Contributor I
        Jun 27, 2020 9:00 PM UTC

        Thanks for this.  It would be nice if the Sonos Support articles were specific in what we were looking for.  This statement:

        • “Not sure if your product is Gen 1, Gen 2, or Gen 3? Check the System section of your Sonos account page to find out if your products are compatible with S2.”

        doesn’t tell us what to expect, or what they will indicate.  The article suggest that the Gen of the product will be noted.  In the absence of any information whatsoever we’re supposed to assume that everything is compatible.  I had the same experience as @reubanks.

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