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Feature Request - Sonos Amp.

Forum|Forum|5 years ago
December 24, 2020
16 replies
298 views

Hi everyone,

I am an happy owner of the Sonos Amp that would love to be even happier :-)

I love my Sonos Amp for a lot of reasons but to be even more amazing it would be unreal to be able to play uncompressed audio. I know that’s not possible on this device as it needs earc but why not a New Sonos Amp, and why not at least 1 HDMI input, that would be incredibly useful for people that do not have an earc compatible TV.

As an improvement of the existing one, the ability to play Dolby atmos tracks (compressed DD+) would be a game changer and a reason for many Sonos owners to buy the Sonance or even another Amp (I would).

The ability to add a center channel with some of the existing Sonos lineup or other party would also be out of this world but again that requires new hardware.

I hope this gets considered, thank you!

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melvimbe

I’m amused to think how large the room would need to be for my Arc not to fill it with sound. 50 feet on a side? 100 feet on a side? I rarely hit around 20% in my 20x20 space.

He/she said the room was 20x20. That’s why I was thinking that it might be source related. Like there was a Port with turntable and no preamp as the source. It’s possible the Arc is defective, but that likely would be noticeable as being way too low on volume. You’re right though, an Arc should be plenty loud for anyone with typical hearing and tastes.

Danny

Paul A

Retired Sonos Staff

Hi @Kaps.

Thanks for your updates and immediate responses. I would like to ask if you can submit a diagnostic so we can check the volume limit on your Sonos Arc. This is just a shot in the dark and possibly the reason why the Sonos Arc’s volume does not meet your expectation and requirement. Once the diagnostic has been submitted can you please post here the confirmation number so I can check.

Please let me know if you have any other questions or concerns. I’ll be here to help.
Thanks,

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melvimbe

Hi @Kaps.

Thanks for your updates and immediate responses. I would like to ask if you can submit a diagnostic so we can check the volume limit on your Sonos Arc. This is just a shot in the dark and possibly the reason why the Sonos Arc’s volume does not meet your expectation and requirement. Once the diagnostic has been submitted can you please post here the confirmation number so I can check.

Please let me know if you have any other questions or concerns. I’ll be here to help.
Thanks,

Good idea. Hadn't thought about the volume limit.

Danny

K

Kaps

Lyricist III

Diagnostic info sent. Conf number 2054036308. Thanks

Paul A

Retired Sonos Staff

Hi @Kaps.

Thanks for your immediate response and for submitting diagnostic.

The diagnostic submitted shows volume scale/limit is at 100 or max and at the time the diagnostic was submitted, the ARC is playing at volume 67 out of 100. If the volume does not meet your expectation. I would like to recommend another shopt in the dark by trying to disable trueplay and check if it does make a difference.

I’m amused to think how large the room would need to be for my Arc not to fill it with sound. 50 feet on a side? 100 feet on a side? I rarely hit around 20% in my 20x20 space.

He/she said the room was 20x20. That’s why I was thinking that it might be source related. Like there was a Port with turntable and no preamp as the source. It’s possible the Arc is defective, but that likely would be noticeable as being way too low on volume. You’re right though, an Arc should be plenty loud for anyone with typical hearing and tastes.

@melvimbe might be spot on with his theory that it might indeed be a defective ARC. Some hardware failures does not show on the diagnostic especially if there is presence of physical damage in some internal non electronic component of the product. I’ll suggest contacting our technical support team for a more in-depth troubleshooting step or possible product replacement.

I hope this helps.

Please let me know if you have any other questions or concerns. I'll be here to help.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

K

Kaps

Lyricist III

Hi Paul, thanks. I did disable trueplay. I’m making the assumption disabling will increase sound. If so, no it did not. And from this dialog seems nothing is wrong with the system.

The room is closer to 30x35 with high ceilings, with an open feeder room off of it.

Back to my original question. How do I increase volume? Is my best options purchasing an addition amp for the system with additional speakers/sound bar?

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