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Grant B
Contributor I
Jul 30, 2018 1:23 PM UTC
Answered

Extremely Low Volume on Speaker

I have a bridge and connect which are both showing as active and setup correctly (I've had my Sonos for 4 years with no issues until now). However, suddenly the volume on my speakers is insufficient (like a whisper even when turned to max volume). Any suggestion please? I tried calling the 800# but the wait time was well over 30 minutes.
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    Jeff S
    Jeff SAnswer
    Retired Sonos Staff
    Jul 30, 2018 7:34 PM UTC
    Thank you very much. I don't use the SONOS app to control the volume. These are ceiling speakers throughout my house and there's simply a volume dial on my walls, so I'm assuming the volume is controlled by the receiver?

    That would be the next place to look. With the Sonos volume set to fixed you can remove that option from the equation. Next, check the volume setting on the receiver itself to see if it matches that of your wall dial.
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    John_314
    John_314
    Trending Lyricist I
    May 7, 2019 10:44 AM UTC
    @mikeindustries suffering the same problem with two ZP120s in my setup. The cynic in me wonders whether one of the "software updates" has turned the amps down, because I'm getting nothing like the volume that I used to get out of them. Particularly since the new Sonos Amp is boasting higher power, I did wonder whether Sonos are trying to tempt people into upgrading by taking a leaf out of apple's book and hobbling their previously fine amplifiers...
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