Skip to main content
nimckechnie
Contributor I
September 9, 2016
Question

Error Code 30 : Bridge when updating to 6.4

  • September 9, 2016
  • 18 replies
  • 1135 views
Hi guys,

I've tried to update my sonos system and it seems to have update all my speakers apart from the Sonos Bridge. I've unplugged, power cycled whilst holding the button in, but it still is coming up with a failure when trying to update. If I click use anyway, I can use as normal, it just doesn't seem to want to update. Any suggestions?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    18 replies

    Show previous replies
    Ryan S
    Ryan S
    Retired Sonos Staff
    September 9, 2016
    Mind following the steps here to submit a diagnostic from your Sonos system for us Scummings?

    @Jambo75, don't worry if you don't want to do some tinkering there, we're looking into it now and will let you know how it goes. The UK team will be taking a closer look as well in the morning, hopefully they'll be able to identify where the issue is coming up.

    I'll update you all when I have news as soon as I have any to share.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      MCutts
      Lyricist I
      September 10, 2016
      I have exactly the same problem on Sky 'so called fibre' near Stansted UK
      Denis Taylor
      Contributor I
      September 10, 2016
      Hi guys just thought I would let you know
      My son had a go this morning on completing the upgrade and it worked
      Didn't do anything different but used his iPhone (third one) and success cheers
      Max P
      Max P
      Sonos Employee
      September 10, 2016
      Hello Everyone,

      We are still looking into this, but we have a workaround. The problem is coming from SKY Broadband shield.
      Please follow the steps below.

      1. Click on this link or copy & paste in your Internet browser: block.nb.sky.com
      2. Disable SKY shield. You will need to log into your SKY account for this.
      3. Once disabled you will be able to update your Sonos system.

      If you continue to experience this problem or you are unable to follow the steps above please contact our customer care team by phone. A Sonos agent will be able to remotely connect to your system and check with you. Thanks.
      Help others find useful posts by clicking the like button and selecting the best answer to your question.
      MCutts
      Lyricist I
      September 10, 2016
      Can I just say this is the first time I have posted on the Sonos forums and i will try this workaround tomorrow, regardless of result I am so impressed with the Sonos response. So many companies just point fingers at others when issues happen. So thank you Sonos.
      Jambo75
      Contributor II
      September 12, 2016
      Disabling sky's broadband shield worked! Thanks all.
      thedelph
      Contributor I
      September 29, 2016
      I'm having the exact same symptoms but on Hyperoptic (Manchester UK).

      Any ideas?

      Diagnostic number 6592058
      Edward R
      Edward R
      Retired Sonos Staff
      September 30, 2016
      Can I just say this is the first time I have posted on the Sonos forums and i will try this workaround tomorrow, regardless of result I am so impressed with the Sonos response. So many companies just point fingers at others when issues happen. So thank you Sonos.
      Thanks for your kind words. Our main concern is that the issue gets resolved. Please do let us know if the workaround works for you.

      Disabling sky's broadband shield worked! Thanks all.
      Excellent, thanks for letting us know.

      I'm having the exact same symptoms but on Hyperoptic (Manchester UK).

      Any ideas?

      Diagnostic number 6592058
      Thanks for the diagnostic. It showed that, actually, your two PLAY:3's are the ones stuck on the previous version of the firmware. I think this will resolve the problem: Please cable in your PLAY:3's to the router, one at a time. Unplug the other three devices from power. (So that only one PLAY:3 is connected, both to power and to the router via Ethernet). Having done this, please try running the update once more. Should you succeed, please try to repeat the process with the other PLAY:3. If this doesn't work, be sure to let us know. Thank you.
      Try searching our articles for help with your question: https://www.sonos.com/en/support
      Terms & ConditionsAccessibility statement