Error Code 30 : Bridge when updating to 6.4

Forum|Forum|10 years ago
September 9, 2016
18 replies
1135 views

Hi guys,

I've tried to update my sonos system and it seems to have update all my speakers apart from the Sonos Bridge. I've unplugged, power cycled whilst holding the button in, but it still is coming up with a failure when trying to update. If I click use anyway, I can use as normal, it just doesn't seem to want to update. Any suggestions?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

J

Jambo75

Contributor II

Same here, it just won't update...

Ryan S

Retired Sonos Staff

Hi guys, mind sending a diagnostic after you try to update the BRIDGE?

Also, see if you can use a wired controller off of a computer, or if not, try using a mobile device in the same room as the router.

Directions are here to submit a diagnostic from your Sonos system. Just let us know the confirmation number.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

J

Jambo75

Contributor II

Hi Ryan, I just submitted a diagnostic: no is 6524559

Neither Laptop not iPad can update to 6.4.

Appreciate any help.

Cheers

Ryan S

Retired Sonos Staff

Thanks Jambo, what Internet service provider are you on and where are you located? Feel free to PM me if you don't want to post that here publicly.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

J

Jambo75

Contributor II

Sky Fibre, located Edinburgh

D

Denis Taylor

Contributor I

Hi Ryan
Bridge flashes green then changes to white whilst the indicator in the update stops approx 50%
Numer is 6524677 internet is Sky fibre and location Northwich Cheshire

Ryan S

Retired Sonos Staff

Sky Fibre, located Edinburgh

Thanks. Looking over the diagnostic, the update for the BRIDGE is getting blocked somewhere while we try to download it from update-firmware.sonos.com. The players got through just fine though, so there must be something there that's causing the firewall or blocking software to trigger. We're seeing the BRIDGE get directed to the Sky server's "block" address.

If you able to set an alternative DNS in your router's settings it may update just fine. You could use a free one like OpenDNS or Google's servers. If you're not familiar with this, don't worry, we're going to have our engineers work with Sky to see where this is coming up.

We'll let you know how it goes as soon as we have an update for you. If you're unable to update, you should be able to press the "keep using" and the system should work fine for now. Thanks again!

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

J

Jambo75

Contributor II

Yeah, i'm not too sure what all that means, or how to tinker with it. Any more details?

S

Scummings

Lyricist I

Same here. Sky fiber - Coleraine Northern Ireland, error 30 bridge.

S

Scummings

Lyricist I