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Alex Cardy
Contributor I
May 16, 2020 8:39 PM UTC
Question

connecting sonos amp to bluetooth

Hello!

I have been trying (and failing) to get our Sonos speakers going! They worked last summer but am having difficulty now.

 

Sonos is not even an option in Bluetooth. I also keep getting a message that it needs to update but then is unable to.

 

Any advice?!

 

Thanks!

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    6 replies

    John B
    May 16, 2020 8:46 PM UTC

    Hi. First advice is to stop trying to use Bluetooth as it is not a Bluetooth device.

    Please describe your situation more fully. Do you have a working Sonos system? Is it just the Sonos Amp you want to add?

    What device are you using for control and what OS is it running?

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    Alex CardyAuthor
    Contributor I
    May 16, 2020 9:00 PM UTC

    Hi John,

     

    thank you! That’s good to know. 
     

    we have a working Sonos system and I have successful added the amp. 
     

    a message pops up saying I need to update it but the update is never successful.

     

    i will share a photo here 

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    Alex CardyAuthor
    Contributor I
    May 16, 2020 9:01 PM UTC

     

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    Alex CardyAuthor
    Contributor I
    May 16, 2020 9:02 PM UTC

     

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    Alex CardyAuthor
    Contributor I
    May 16, 2020 9:03 PM UTC

     

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    Alex CardyAuthor
    Contributor I
    May 16, 2020 9:03 PM UTC

    Now, everything has been restarted and is working hence why this confuses me.

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