Connected ZP120 to 220V in 110V setting

Very annoyed with Sonos... I have installed loads of Sonos gear with no problems, I ordered a connect amp from a UK retailer and 2 days later the parcel showed up. Opened the box, plugged it in, dead... Now most devices that use US voltage will have a US power adapter. This one had a UK plug.

Turns out the package was shipped from the states and the voltage set to 110 and I blew the internal fuse.

Firstly, I'm pissed off that there was no warning anywhere stating that you need to set the voltAge before plugging it in. As has been stated here its an expensive piece of kit.

Secondly, when I contacted Sonos tech support they said I would get a replacement, fine I thought, so I got the email for the RMA and it states the unit is out of warranty! Not only that but a second email comes in saying that the fault was created by user error, not failure of the unit, so now I have to pay to get the twatting thing repaired!

Very, very pissed off as I install a lot of Sonos kit and sing their praises... First thing Monday they will be getting a call from me and I won't back down until it's sorted for free!

I am in a very similar situation -- purchased from a UK retailer, with UK plug but apparently US product. Did you have any luck getting Sonos to take responsibility?

Has anyone taken this up with the UK retailer?

Hey guys,

I have the same issue, having blown the fuse. I've procured the fuse, seen ATOMAC's photo stream and read Daniel's blog on how he did. The only thing is a I can't get the top cover off. I've threaded string through the holes like Daniel suggest, but it is totally solid, and barely even bends when I pull it hard.
Can anyone else let me know how they managed to get it off?

Cheers

Daniel

Hey guys,

I have the same issue, having blown the fuse. I've procured the fuse, seen ATOMAC's photo stream and read Daniel's blog on how he did. The only thing is a I can't get the top cover off. I've threaded string through the holes like Daniel suggest, but it is totally solid, and barely even bends when I pull it hard.
Can anyone else let me know how they managed to get it off?

Cheers

Daniel

If you haven't seen a picture of the construction of the lid, you can find it here:

https://www.flickr.com/photos/at0mac/with/5336924138/

As you can see, there are 8 "pins" that holds it down. If it doesn't release when pulling, then you need to use a sharp tool to get between the aluminium and the lid. You can see the position of them in the photostream as well. A small sharp tool might leave marks, another option is to use a thin putty knife(?) like on this guide (for a mac mini)

https://www.ifixit.com/Guide/Mac+mini+Model+A1283+RAM+Replacement/1058

Do note that I haven't dissasembled a ZP120/Connect:AMP myself, but I have disassembled a few mac minis with this method.

Thanks Jishi,

That is definitely the right tool for the job. I'll pick one up and try it out.

I appreciate your help.

Daniel

Hi, i did the same mistake yesterday, pluged to 220 voltage whit the unit set in 115. I will contact a service, but not official cause here in ARgentina there is not official service. I want to know if everyone of you, that have the same issue, ended with the unit working after the repair, thanks!!