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Parsonsk
Contributor I
November 10, 2018
Answered

Connect-Amp Wont Connect

  • November 10, 2018
  • 1 reply
  • 1199 views
I have had my Sonos system for about 3 years and has worked almost flawlessly up until about 6 months ago. Now I find every once in a while I'll go on my Sonos App and one of the zones will be gone. Today I see my garage zone is not there and the connect-amp was flashing white......I unplugged it, waited a few minutes, plugged it back in and it flashed white then turned to solid white....but still did not show up on the App.

Decided to reset the Connect-Amp; unplugged it, waited then plugged back in while I held the play/pause button until it flashed orange / white / orange / white.....I let go of the buttons and waited.....waited some more.....still flashing orange / white / orange / white

I decided to unplug it again, waited plugged it back in and its now flashing white.....

All other zones are working fine, including my other Connect-Amp for the patio which by the ways is right next to the Connect-amp for the garage.

What do I do???
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    Best answer by Stanley_4
    Looks like you started off by doing a Factory Reset, almost always the cause of more grief than solutions and rarely recommended by Sonos.

    https://support.sonos.com/s/article/1096?language=en_US

    Factory resetting any of your Sonos products is not recommended and should not be done in an attempt to resolve an issue.

    Probably won't solve your original problem but at this point about all you can do is try to re-add the Connect to your Sonos system. Once that is done trying to find the problem is again possible. If normal adding doesn't work try a temporary Ethernet connection.

    1 reply

    Stanley_4
    Stanley_4Answer
    Grand Maestro
    November 10, 2018
    Looks like you started off by doing a Factory Reset, almost always the cause of more grief than solutions and rarely recommended by Sonos.

    https://support.sonos.com/s/article/1096?language=en_US

    Factory resetting any of your Sonos products is not recommended and should not be done in an attempt to resolve an issue.

    Probably won't solve your original problem but at this point about all you can do is try to re-add the Connect to your Sonos system. Once that is done trying to find the problem is again possible. If normal adding doesn't work try a temporary Ethernet connection.
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