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Cchris
Enthusiast II
Jan 9, 2017 12:14 PM UTC
Question

Connect Amp will not connect or factory rest

I have a connect amp which has dropped off my network. I attempted to reboot this a few times and although hardwired to my network it does not reappear in the list of players, nor does it appear to obtain an ip address from the router.

After a few attempts at simple reboots by switching off, disconnecting power for 30 seconds and then turning it back on, I decided to try a hard reset. When I hold down the mute button and reapply power, the unit flashes white/orange about five times and then returns to solid white. It does not appear to perform the full reset or go to flashing green at any point.

Ive tried doing a factory rest both with and without speakers connected, and with/without LAN cable connected.

Am I looking at having to replace this amp?

Any help much appreciated.
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    5 replies

    ratty
    ratty
    Jan 9, 2017 12:57 PM UTC
    If it won't factory reset it's not well at all. You should contact Sonos Support directly.
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    CchrisAuthor
    Enthusiast II
    Jan 9, 2017 2:34 PM UTC
    Thank you. I thought this may be the case, just thought it worth while trying the community pages first in case its something seen before and there is an easy fix available.
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    Gregorious
    Contributor I
    Feb 23, 2017 9:57 PM UTC
    I am having the same issue but using LAN cabling. I can ping it & bring up the status etc but cannot add it.
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    philmypants
    Lyricist I
    Mar 9, 2017 12:16 AM UTC
    I am having the same problem. How do you make out? Can't get through on the phone.
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    Andy B
    Andy B
    Sonos Staff
    Mar 24, 2017 2:27 PM UTC
    I am having the same issue but using LAN cabling. I can ping it & bring up the status etc but cannot add it.

    Do you have the CONNECT:AMP wired directly to the main router or a different device like a network switch? Mind submitting a diagnostic from your Sonos system and replying back with your confirmation number?

    I am having the same problem. How do you make out? Can't get through on the phone.

    Are you having an issue with the CONNECT:AMP when it's wireless, wired, or both? When the CONNECT:AMP does not appear as part of the household, if you press the play/pause button does the LED stay solid white or flash orange?
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