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Todd_30
Trending Lyricist I
December 28, 2013
Question

Connect AMP for surround but sub is now gone...

  • December 28, 2013
  • 13 replies
  • 944 views
I have a connect amp and a playbar. I had a powered sub plugged into the amp and everything was great. I decided to add 2 bookshelf speakers to the amp as well for surround. I hooked it all up and did the surround setup in my browser. Now I only show one Sonos component and have no more signal going to the sub. The surround is working though. 

I'm about ready to toss this whole system and got back to a wired setup. The sound is great but it's been a pain in the ass. If anybody can tell me how to my sub back I'd sure appreciate it.
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    13 replies

    Ryan S
    Ryan S
    Retired Sonos Staff
    December 30, 2013
    Hello Todd,

    When you're using the CONNECT:AMP as a surround, as described here, for the PLAYBAR the sub output is disabled. The PLAYBAR can't control a sub output on a CONNECT:AMP functioning as a rear for the proper crossover.

    Cheers.
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    Todd_30Author
    Trending Lyricist I
    December 30, 2013
    Ryan - thanks for confirming. I understand that now. Just wish I'd known before I bought the amp. Now I'm expected to buy a Sonos amp for another $700? Not possible. Any chance there's going to software update to fix this? Should I even wait?
    Ryan S
    Ryan S
    Retired Sonos Staff
    December 30, 2013
    Hello Todd,

    That request isn't currently marked as planned. We do offer a 45 day money back guarantee for products purchased through us too, so if you'd like to see how the system would sound with the SUB you could try it out.

    Cheers.
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    Todd_30Author
    Trending Lyricist I
    December 30, 2013
    Ryan,
    Thanks for you prompt input and help. I'll have to make other plans. I love Sonos gear for sure and it's definitely worth the money but a sub is simply not in the budget.
    Paul_188
    Trending Lyricist I
    April 8, 2014
    Is this planned as of yet. I will be returning my playbar if I can't get an answer as to whether this is a coming feature.
    Ryan S
    Ryan S
    Retired Sonos Staff
    April 8, 2014
    Is this planned as of yet. I will be returning my playbar if I can't get an answer as to whether this is a coming feature.
    Hi Paul,

    No public news on this one as of right now. We do have an Idea thread open requesting a change to the subwoofer output on the CONNECT:AMP when bonded. Add your to this thread and hear what the community has to say on the subject too. We'll be updating that Idea thread if there's any change in the status for this request so make sure you're following it. 

    Thanks
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    Rob_4
    Contributor I
    June 22, 2014
    Ryan, I'm a bit confused. Are you saying that with a PlayBar and Connect:Amp for surrounds, one cannot use a Sonos Sub to complete a 5.1 surround-sound system???
      John B
      June 22, 2014
      Hi Rob. I'm sure Ryan will confirm, but no, I'm pretty sure Ryan isn't saying that. You can use a Sonos Sub, but you cannot use a third-party subwoofer from the sub output on the Connect:Amp, when using the Connect:Amp for rear surrounds with the Playbar, That is the original context of this thread. John, Canford Cliffs Audio
      Ryan S
      Ryan S
      Retired Sonos Staff
      June 23, 2014
      John's correct. You can use the Sonos SUB with the PLAYBAR and CONNECT:AMP setup as rear surround. The CONNECT:AMP has a 2-volt subwoofer output which can be used with a third-party subwoofer during normal operation. That output is disabled when the CONNECT:AMP is being used as surround rear speakers for your PLAYBAR. 

      Please let us know if you still have any questions.
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      Howie-of6
      Lyricist I
      December 18, 2018
      What about the new sonos Amp? It is currently doing the same thing. Before i purchased this playbar and Amp, i was told by your sales people that it had a sub output along with left and right. It plays through the bookshelf rear speakers but no output from tje sub. This is very important for a theatre experience. It must work and there are an aweful lot of people who could use this. I would hate to return it.
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