Cannot factory reset Connect

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I have an old Sonos Connect device, and am trying to put together a “new” system after moving to a new house. The first few devices had to be factory reset in order for the app to detect them, but are currently up and running fine.

I cannot factory reset the Connect. I have held down the mute button for at least a minute after reconnecting the power. A solid white light comes on for about 4 seconds, but nothing else ever happens. I don’t get anything amber. I don’t get solid; I don’t get flashing; I don’t get green. The white light doesn’t even come back on.

Is this device now just a doorstop?

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AirgetlamAnswer

Probably worth a call to Sonos to confirm, and investigate your options.

Bruce

J

John B

Inability to factory reset does usually suggest a hardware fault.

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AirgetlamAnswer

Probably worth a call to Sonos to confirm, and investigate your options.

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Bruce

K

krcoombesAuthor

Contributor I

“It’s dead, Jim.” My only real option is to use the upgrade plan to get 30% off something new.

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J

John B

“It’s dead, Jim.” My only real option is to use the upgrade plan to get 30% off something new.

Last time I looked (long time ago) there were some attractive bundles you could apply the discount to. But it's not really a bargain if you don't really want it.

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buzz

Grand Maestro

If its really old, try this Factory Reset variant.

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