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nda197
Contributor I
November 16, 2016
Question

Can't play in one room

  • November 16, 2016
  • 2 replies
  • 694 views
My sonos works perfectly in the bedroom, but it won't connect in the living room. I'm trying to play from my laptop library, but get a message:
error message unable to play 'name of song' the file name of location .m4a cannot be found

In one room it works fine, in the other, nothing.
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    2 replies

    Chris
    Chris
    Lead Maestro
    November 16, 2016
    Playing from same laptop library on one works and other doesn't you have a network issue. How is wifi signal in that room (I assume your running off just got home wifi). Any cordless phone etc near it that could interfere.

    You can submit diagnostic and post the diag. Inner here for Sonos to review network (under settings advanced)
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Manny S
    Manny S
    Sonos Employee
    November 16, 2016
    Hello nda197, congratulations on your first post, and welcome to our community. As Chris mentioned above, there may be some sort of communication issue on your network, and we’d like you to submit a diagnostic to see if this is the case. Please post the confirmation code that's provided.
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