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NSH73
Contributor I
September 21, 2017

Boost and smart Wifi by Waoo

  • September 21, 2017
  • 15 replies
  • 1743 views
I have recently established a fiber connection through the Danish provider Waoo. The fiber is great and stable. However, I often find that my Play5s (gen. 2) drop out of the Sonos network. I have to install the speaker again, which feels ridiculous. I was therefore thinking that perhaps a Sonos Boost might help. BUT I want to make sure that I can connect the Boost to an AirTies 4920. Any one who knows?
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    Peder_1
    Prominent Collaborator I
    January 16, 2018
    I have Waoo and have used Smart WIFI for over a year now - it seem fine at first but I have had a lot of "strange" problems with SONOS groups falling apart, controller/speakers not reacting, music not starting etc - even when speakerss are on their own SONOSnet network!

    Waoo doesn't seem to update the AirTies 4920 units or their Android app and lately there has been problems with wireless devices that cannot get a DHCP address... After a long time of communication with SONOS support and Waoo support I finally decided to ditch the "Smart WIFI" and buy something serious - all problems have gone and both SONOS and the network now works without any of the previous "strange behaviors" that I have been hunting for months.

    Waoo "Smart WIFI" isn't as smart as it looks at first...
      suneengsig
      Lyricist I
      March 4, 2018
      Hey,

      Just got fiber from waoo, and have also chosen smart wifi. I am experiencing problems from day 1 similar to the ones described above. Waoo has recommended me to manually "split" the 2,4 and 5 ghz networks to solve the issue. Did you try this? Did it work? I would rater not have to do that, as that would force me to manually manage which units on my network that uses either 2,4 or 5.

      Final question: You sad that you ditched smart wifi (I may very well do this also), and chose "something serious". Can you share what you ended up using?

      Thanks,
      Peder_1
      Prominent Collaborator I
      March 13, 2018
      I have tried a lot of different "fixes" from Waoo to their "Smart WIFI" without any results. Making different SSIDs etc breaks the idea of their system... The problem seem to be deeper and that the performance of their WiFi varies wildly. The devices also disturbs the wired network and I have been having a lot of issues with both my light controller, Chromecast, Netflix etc until I removed the AirTies units.

      I ended up buying a single Ubiquiti uap-ac-lr access point which provides great coverage in all of my house and like magic all the problems have gone and my Sonos speakers have worked flawless since.
        jacobhoegh
        Lyricist I
        January 24, 2019
        @Peder_1

        Sorry to bring up an old thread. Just Got Waoo fiber and “ smart” wi-fi. Same problems as you guys.
        The Ubiquiti uap-ac-lr access point you bough is that connected to the fiberbox with Ethernet cable and then a sonos boost cable the accespoint ?

        Best regarda
        Jacob
        Peder_1
        Prominent Collaborator I
        January 24, 2019
        No problem - I hope that I can help you!

        No need for a Sonos boost - just have the speakers connect to the Ubiquiti WiFi (that means having no speaker connected with cable).

        The Ubiquiti access point is connected with cable to the router. Both 2,4 and 5 GHz networks are on the same SSID without any trouble.

        The problem seem to be with the STP network protocol being handled badly with the AirTies units connected to the network. Waoo support doesn't seem to know Sonos or the networking problems the AirTies creates.
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