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NSH73
Contributor I
Sep 21, 2017 3:58 PM UTC

Boost and smart Wifi by Waoo

I have recently established a fiber connection through the Danish provider Waoo. The fiber is great and stable. However, I often find that my Play5s (gen. 2) drop out of the Sonos network. I have to install the speaker again, which feels ridiculous. I was therefore thinking that perhaps a Sonos Boost might help. BUT I want to make sure that I can connect the Boost to an AirTies 4920. Any one who knows?
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    15 replies

    Andy B
    Andy B
    Sonos Staff
    Sep 22, 2017 5:59 PM UTC
    Hey NSH73, we'll be more than happy to help. Can you please submit a diagnostic when the PLAY:5 is present on your system as well as when it cannot be seen. Then post those numbers here for our review so we can take a look.
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    NSH73Author
    Contributor I
    Sep 22, 2017 8:10 PM UTC
    Thanks. Here are the numbers:

    7871998 (all three units playing)

    7872005 (one of the two Play5 lost)
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    NSH73Author
    Contributor I
    Sep 25, 2017 5:58 PM UTC
    And then all units disappeared from the Sonos app. Sent diagnostics. Number 7881911.
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    Andy B
    Andy B
    Sonos Staff
    Sep 26, 2017 1:13 PM UTC
    Thanks for posting those diagnostics, NSH73. In a review of each diagnostic, I can see there are likely two devices that create the wireless network onsite. I did a quick search for AirTies 4920 and found that two devices can be used to create a wireless mesh network where one AP acts as an extender. This could explain why players are dropping from the system since extenders don't reliably pass network traffic. Can you confirm if the network setup at your location does have an AirTies extender?

    If that is the case, we would recommend using the BOOST setup, as this will allow Sonos to create its own wireless mesh network for communication. Would you be able to wire one of your players to the router as a test?
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    NSH73Author
    Contributor I
    Sep 26, 2017 3:19 PM UTC
    Sure I can connect one of the units to the AirTies unit connected to the fiber. Then what?
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    Andy B
    Andy B
    Sonos Staff
    Sep 26, 2017 5:19 PM UTC
    Once you have one of the players wired, this will move Sonos over to our proprietary mesh network for communication. The test will be used to determine if in that set up the players no longer disappear from the app.
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    NSH73Author
    Contributor I
    Sep 26, 2017 5:43 PM UTC
    Okay. A Play1 is now wired. What shall I do?
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    Andy B
    Andy B
    Sonos Staff
    Sep 26, 2017 5:47 PM UTC
    Use your system as normal for a few hours and take note if you're still seeing players drop from the controller from time to time. Can you also submit another diagnostic and then post the number here for our review?
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    NSH73Author
    Contributor I
    Sep 26, 2017 8:19 PM UTC
    Hi Andy. It has been stable for a couple of hours now. The diagnostics number is 7885942.
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    NSH73Author
    Contributor I
    Sep 27, 2017 7:47 PM UTC
    I have now added a Boost to my system. It is connected via an Ethernet cable to the extender, and it seems to work. Boost wouldn't install when it used socket 2 on the master AirTies unit. Here's a new diagnostics number: 7889329.

    Does everything seem okay now?
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