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Baird
Contributor I
Nov 19, 2016 7:37 PM UTC
Answered

App says "Sorry, we can't connect to Sonos. System down.

As of this am (11/19/2016) my system is not working. I've rebooted routers, computers, phones etc. Reconnected my Sonos Boost and unplugged and plunged back in several of my speakers (over 10 in the house).

Of course Sonos support is mon - fri.

Anyone else experiencing connection problems?
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    BairdAnswer
    Contributor I
    Nov 19, 2016 8:30 PM UTC
    John - thanks for responding. None of my control options (iPhone App, iMac) would work. I completely unplugged the Sonos Boost and plugged back in. That fixed the issue. Thanks again.
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    3 replies

    John B
    Nov 19, 2016 7:52 PM UTC
    Hi. This is local to you. Sonos doesn't "go down" collectively. But to get any help (which we'd love to give) you will have to tell us a lot more than that Sonos is "not working". Please describe what is happening.
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    John B
    Nov 19, 2016 7:57 PM UTC
    For example, what device or devices are you using as controllers and is the problem the same with all controllers?

    Do you have a guest network on your router? Is the controller definitely connecting to the network to which your Sonos system is connected?

    Is the problem just that the controller(s) can't find the system?
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    BairdAuthorAnswer
    Contributor I
    Nov 19, 2016 8:30 PM UTC
    John - thanks for responding. None of my control options (iPhone App, iMac) would work. I completely unplugged the Sonos Boost and plugged back in. That fixed the issue. Thanks again.
    Translate
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