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paulsanett
Contributor I
May 12, 2017 4:42 PM UTC
Question

Adding Play to Boost System

I have a boost system with a play and 3 connects attached.

Just bought a second play 1 and trying to add it.

1) tried setting it up wirelessly through ap. It found the play 1 but nothing happens after holding both play and plus. System doesn't find new speaker.

2) reset, etherneted to spare port on boost. Followed same pocesss. System still doesn't find new speaker.

Help!
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7 replies

Tyler M
Tyler M
Retired Sonos Staff
May 12, 2017 8:03 PM UTC
Hello paulsanett, welcome to the community.

This can indicate that the new PLAY:1 is unable to acquire a network connection. Please reboot your router, then try adding the PLAY:1 to your system and let us know how that goes.
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paulsanettAuthor
Contributor I
May 12, 2017 8:46 PM UTC
Hey Tyler

Thanks for the quick response. Just Tried that. Still no dice sadly.

Paul
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Omar H
Omar H
Sonos Staff
May 13, 2017 6:03 AM UTC
Thanks for doing that paulsanett. If the PLAY:1 is still unable to connect after that router reboot, please try wiring that PLAY:1 to the router and setting it up. If it is able to connect when wired to the router then please submit a diagnostic and let us know the confirmation number. Let us know if you are unable to add that device even when wired to the router.
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John B
May 13, 2017 6:19 AM UTC
I may be making too much of your choice of word, but you mentioned 'holding' the buttons. It needs to be a brief press and release.
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paulsanettAuthor
Contributor I
May 13, 2017 12:16 PM UTC
Hi John, better safe than sorry! I am doing a brief hold and release. Paul
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paulsanettAuthor
Contributor I
May 14, 2017 12:34 AM UTC
Hi Omar

Tried that. Nothing.

Also tried turning Routers firewall off. Nothing.

Diagnostics submitted: 7394210
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Tom B
Tom B
Retired Sonos Staff
May 15, 2017 11:38 AM UTC
Hi Paul, in this kind of scenario, we can help best via a phonecall to try some different troubleshooting ideas with you in real time. Can you give us a call when you get a moment? You can find the number for your region at www.sonos.com/contact.
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