Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 3,878 Topics
  • 21,890 Replies

3878 Topics

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Ricardo Del AbregoContributor I
posted in Components and Architectural

Reparacion de bocinas

Existe un centro de servicio de Sonos en guadalajara tengo 2 one con bocina voladas y no se donde me las reparen

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Airgetlam
7 months ago
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Andrew276Contributor I
asked in Components and Architectural

Sonos boost connection on S2 app

Moved house with new router.  S2 app does not recognise the boost, the rest of the system was found and is on the regular wi-if network.  tried various things, rebooting router, changed cables, changed sockets in the router and on the boost, tried a factory reset on the boost - but now it just has the green flashing indicator lighthow do I get the boost to connect and provide the dedicated network for Sonos that is needed to prevent drop out etc

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Corry P
7 months ago
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SteleContributor II
posted in Components and Architectural

Last-ditch effort to get misbehaving Sonos One Gen 2 working

I have a Sonos Gen 2 that has been misbehaving badly lately, and this is a last-ditch effort to try to resurrect it.Symtoms:When connected to Ethernet, it powers on and then I get a solid white light.When not on Ethernet, it flashes white several times and then the light goes out.When I factory reset on Ethernet, it flashes white 3 times, then goes into a sequence of 4 white/orange flashes, then it repeats the sequence as long as I keep the button on the back held down.If I hold the PLAY/PAUSE button, it flashes white a few times and then goes solid red.Looking at my Pi-Hole device list, it DOES show up in my list of Ethernet devices and is assigned an IP address, so there is *some* life to it.I have tried factory resetting it several times, both on/off Ethernet, including at the request of a Sonos chat agent, to no avail. It’s not under warranty anymore so it’s effectively “trash”, which I feel terrrible about. One of those “worked yesterday, now doesn’t work” situations, and there re

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J
7 months ago
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mdaudContributor I
asked in Components and Architectural

Sonos Connect - White light comes on when plugged to power source and then disappear after about 3 seconds

Sonos Connect - there is no light. After being unplugged/plugged back in, white light comes on for about 3 seconds and then goes away. Tried to reboot it many times - reset it few times by pressing mute and + button and plugging it to power source at teh same time but it does not do anything  What's the problem - can anyone guide? 

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buzz
7 months ago
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TwincamanAvid Contributor I
posted in Components and Architectural

PC keeps losing connection since latest update

Since latest update both my pc’s intermittently lose connection to the system and demand reboots of pc, router, etc.   This is pretty annoying and didn’t happen with previous versions of the Windows app.   I use Windows 11 latest update.on one pc and Windows 10 on the other and both have the same issue.

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Ken_Griffiths
7 months ago
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brianjlawrenceContributor I
posted in Components and Architectural

Components drop off system Intermittently

I am running a Gen-1 system comprising two Connect ZP90's, a Connect Amp ZP120 and a ZoneBridge BR100. Intermittently, the two ZP90's keep dropping off of the (Sonos) system.  Checking my router web page, all components show up as connected and are assigned MAC addresses, even when NOT showing up on the Sonos app. One will disappear to be replaced by the other, before swapping again and (sometimes) temporarily all components will reappear on the system for a short time before disappearing again. This despite one of the ZP90's being hardwired to the router via a NETGEAR 8-Port Gigabit Ethernet Unmanaged Switch (GS108). Restarting the router seems to help temporarily, but isn’t providing a long term fix. Also, frequently, when trying to play a radio station on one of the ZP90's, I get a message saying "Cannot connect to Sonos Product"   I have sent diagnostics and the confirmation number is: 1656924348. Can  anybody help please? THANK YOU.

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Corry P
7 months ago
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jesssContributor I
asked in Components and Architectural

SirusXM Constant Issues

I have been having ongoing issues with streaming SirusXM for years now. This is one of my main uses of my Sonos. Now the stream plays for 15 min at a time and the cuts out with an error stating “Unable to play ‘channel here’ - the song is not encoded correctly.” 

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Ken_Griffiths
7 months ago
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mixmalContributor I
asked in Components and Architectural

THE CONNECTING OF SPEAKERS IN 2 OHMS TO AN AMP

Hello!DO I HAVE THE ABILITY TO USE 4 8 OHMS SPEAKERS MAKING IMPEDANCE MARRIAGE IN 2 OHMS AND ONLY PLUG IN ONE AMP CHANNEL? ADDITIONALLY, I HAVE 4 OHMS SPEAKERS AND I WOULD LIKE TO CONNECT EACH PAIR IN PARALLEL USING THE TWO CHANNELS ON THE AMP. CAN I DO THIS? Thank you.

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buzz
7 months ago
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reilly44Contributor I
asked in Components and Architectural

Has anyone ever seen this random volume bar?

I have a LG C8, Sonos ARC+ Sonos SL Ones x2, Chromecast with Google TV - something it randomly disconnects from the Sonos arc and I get this volume bar at the bottom. Has anyone else experienced this? No sound will come out.   

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Airgetlam
7 months ago
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parkerblendyContributor I
posted in Components and Architectural

Facing Spotify Issue.

Hello,I have used spotify with sonos for a long time now, but for some reason spotify cant play on all my speakers specifically my two Play 1. When i start a playlist it keeps skipping songs and says “unable to play song, connection lost”. Usually after 3-5 skipped songs it will start playing. Both speakers are wired, and have been working for a long time. I have rebooted the speakers. Re connected spotify to sonos app. Router reboot.Everything else seems to work just fine, all other speakers (Arc, Sub, Play5 and one/sl) are working perfectly.

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melvimbe
7 months ago
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tbarloContributor I
asked in Components and Architectural

IKEA Symfonisk

Got a new network with WPA2-AES Service. Problems connecting my devices from IKEA. Any work-around?

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Ken_Griffiths
7 months ago
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BootxContributor I
asked in Components and Architectural

Problème appairage Sonos One en paire

Bonjour,J’ai un soucis. Je m’explique : j’ai configuré mes sonos one en paire puisqu’elles sont dans le salon et dès lors que j’écoute la musique ou que je fais fonctionner ma télé au travers de mon Apple TV, une enceinte fonctionne mais pas l’autre. Dans ce cas, je suis obligée de supprimer la paire et la reconfigurer systématiquement. Parfois même, l’enceinte ne fonctionne plus en plein milieu d’un film ou autre. Et je dois refaire ce même mécanisme pour que ça fonctionne.Pour votre info : elles sont connectées au wifi (j’ai la fibre) Auriez vous une solution pour résoudre mon problème, svp ? Par avance, merci ! Belle journée.Amélie 

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Corry P
7 months ago
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HatcatContributor I
asked in Components and Architectural

Suddenly, trouble listening to BBC Sounds on an S1 system

Yesterday morning I was unable to listen to a BBC Sounds service: the message was “Unable to play 6 music: the song is not encoded correctly”. I’m on S1: after a day of fiddling about, rebooting everything, router, switches and all devices, it seems that, after a few tries, my S2 compatible devices are happy to play but my S1 devices aren’t. Could there be any other cause? Is this coincidence?Thanks for your consideration!

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Corry P
7 months ago
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ElettrosantiniContributor I
asked in Components and Architectural

Giradischi Pro-Ject T1 Phono SB

BuongiornoHo acquistato il giradischi Giradischi Pro-Ject T1 Phono SB per ampliare il mio impianto sonos, ho collegato l’uscita del giradischi all’ingresso del port ho configurato l’app sonos dopo aver acquisito il tutto, al massimo volume sento molto basso, qualcuno sa darmi qualche info per risolvere il problema..Grazie

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Corry P
7 months ago
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Matty72Avid Contributor I
asked in Components and Architectural

No sound coming out of Sonos speakers over Wi-Fi

I have 3 Sonos One speakers and a Sonos Move connected to Wi-Fi. My iPhone can connect to the speakers. Music appears to be playing on my phone, the volume is turned up and it appears to be connected to the speakers but no sound is coming out of the speakers (except if I switch the Move to Bluetooth). When I open the Sonos app on my iPhone, an error message appears “Unable to connect to Sonos. Let’s fix it.”  Proceeding through the repair wizard doesn’t fix the issue. I have checked my router and the speakers are appearing as attached devices and they have obtained an IP address. This same issue occurred once before and eventually it resolved itself. However, it is not resolving itself this time. How can this issue be fixed?

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Airgetlam
7 months ago
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UgaalumniContributor I
asked in Components and Architectural

Sonos cutting out

Our Sonos is connected to the TV via IR cable. When we turn on the sound to the whole system it starts cutting out and gets choppy. When it is just the sound bar there is no issue. Ive replaced the IR cable, reset the Sonos, and reset the actual soundbar. 

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Airgetlam
7 months ago
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Peter07Contributor I
asked in Components and Architectural

Unable to connect 2nd trusted WiFi Network

Hi there,I have 2x Play1 speakers, currently connected to and working on a WiFi network (WiFi disk).However, I want to connect the speakers direct to the router WiFi - a second trusted WiFi network.I have gone through the set up wizard many times via my Android Samsung smartphone. The S2 App does not manage to detect either of my Sonos speakers.I have tried a reboot of the speakers. And a reboot of the disk and router - just a switch on / off again. But no joy.Any suggestions before I consider a factory reset?Thanks

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ratty
7 months ago
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VinceausContributor I
asked in Components and Architectural

Sonos Amp with 2 sets Bose 791 ceiling speakers

Hi there,I'm new to understand the connectivity behind the walls and I would like to ask help to connect 2 sets of Bose 791 ceiling speakers with Sonos Amp. If this can be done, then my question is I see only 4 ports behind the Amp,  how do I connect 4 speakers? If there is any reference document to read on how to connect 4 speakers with 1 Amp, that would really help. Intention is to have all 4 speakers in same zone for living and kitchen.. Thank youVince

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G
6 months ago
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BoerContributor I
asked in Components and Architectural

Playbase

My playbase has stopped connecting to my network and therefore have been unable to get it to function. It is the oldest piece I have in my system. I have done all manner of resets, unplugs, turned off my VPN, connected with a ethernet cable direct etc. but it still won't reconnect to my system. Any suggestions?

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G
6 months ago
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ITTCContributor I
asked in Components and Architectural

Green Flashing light sonos boost

Light on my Sonos boost has been flashing green for around three weeks as of now, I know that it means its reset and ready to be connected. This system has been installed and registered on the S2 application, factory reset once or twice as well. Any help would be appreciated thanks.

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Ken_Griffiths
7 months ago
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TwincamanAvid Contributor I
posted in Components and Architectural

Sonos PC app repeatedly loses connection with system

Both Windows 10 and 11 sonos app is repeatedly dropping connection to system and requiring restart of computer etc.   This is happening in the middle of normal play and for no apparent reason.   I have uninstalled and reinstalled the app to no avail.   Extremely annoying.

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J
6 months ago
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FRGus723Contributor I
asked in Components and Architectural

Why are playlists from LivePhish service not appearing in the Sonos App.

I have removed my account and re-added it multiple times and the plylists still do not show up.  Just gives the message "Unable to browse music"  All other browse options work in LivePhish on Sonos except for My Playlists.   Someone please look into this as not being able to play your playlists is frustrating.

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Airgetlam
6 months ago
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combinetContributor I
asked in Components and Architectural

Can't add tracks to queue from cloud services

Hello,for a few days now I’ve been unable to add tracks to queue from amazon and spotify. I get no error message and I’m able to play a station. Queue is emtpy and when I try to drag somthing on there it turns grey and it’s not added. Also the usual ‘add to queue’ menu items disapeeard. I restarted the sonos, router and PC several times and software is up to date. usually an icon appears with individual which explodes individual songs, but it nowhere to be found.Sent diagnostics, confirmation is 1472919792. Thanks

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Corry P
6 months ago
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kerrdoContributor I
asked in Components and Architectural

Connection Issues

I recently purchased a Sonos Ray soundbar and when i am in my conservatory where I have a Sonos 1 when i look at the app it always goes to the soundbar and on most occasions does not see the Sonos 1 until i use my phone to access the app - any suggestions?

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Airgetlam
7 months ago
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Mollie1Contributor I
asked in Components and Architectural

sound issues delay when changing track spotify

I have 5 speakers One / Sub and play 5. My system is conected with wi fi Cable to One of the speakers and all speakers run at separate chanel in network. the trouble i have is when changing track via Sonos App or even Spotify AirPlay the speakers dont sync.it takes 3-4 secends to all speakers play in sync again Why //  

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Corry P
7 months ago

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