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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 26,884 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4828 Topics
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andyg11Contributor I
asked in Components and Architectural
Audio cuts out, comes back and the song has moved 5-10 seconds down.

My audio guy put in a brand new Playbar connected to a Sony TV in March.  for 8 months now they have been making changes to the sonos (Hard wired) settings, settings in the TV, and the network itself.  The latest being they turned off the TV Autoplay.  But the problem keeps happening.  They have tried Apple Music, Amazon Music and Sonos radio.  It can play for hours and then all of a sudden skip three or four times.  Sometimes it skips 10-15 minutes in.  In other words it’s random.  It’s connected to the TV via fiber.  The TV Audio output doesn’t seem to have the same issue.  Also, if we unplug the fiber, it seems to not happen.  I say it seems because I don’t trust Sonos.  The audio guy even tried a second Sonos and the same issue happens.  They think the TV “sends a signal” every so often that tries to take over the playbar audio.  However, even turning off TV Autoplay the issue continues.   

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Simon B
3 years ago
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APatel84Contributor II
posted in Components and Architectural
need help relating to Sky Q

Been trying things all day and this is driving me mad.I have the Sonos arc hooked up to the LG via the HDMI Arc. I also have a 1TB Sky Q box.The issue is around the Sky Q sound. In the audio visual settings, the sound for Digital audio optical HDMI sounds better on original vs Dolby Digital. Much fuller and I can’t quite work out why! Thought it would be the other way around and I’ve tried on a bunch of HD channels.LG Tv settings are as follows;DTV Audio Setting - AutoHDMI 4 - BitstreamDigital Sound Out - Pass ThrougheARC - ONAm I missing something or got something wrong? Any ideas?

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Rowena B.
3 years ago
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KjellSkoglundContributor I
posted in Components and Architectural
Apple Tv and Play:5 g2

Hi I have had a P5 / 2 for a while now and have been able to stream the TV audio via my AppleTV, after what I suspect is an update of the AppleTv to version 14.2 I can no longer select it as outgoing audio in the AppleTv.Can anyone answer if Play: 5 gen2 is compatible with Apple's version?

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Rowena B.
3 years ago
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David_123Contributor II
asked in Components and Architectural
Zone play

Can connect be used with Sonos S2?

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controlav
3 years ago
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shawoverContributor I
asked in Components and Architectural
Sonos One mic turns off randomly

Often when I attempt an Alexa command in this particular room, I get a response from another speaker much farther away. Upon checking the closer speaker, I find the mic light is not lit. I can turn it back on with my finger and all is well...until the next time I find it off again.  Yes...Alexa is enabled. 

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Simon B
3 years ago
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RIvieraladContributor I
posted in Components and Architectural
echo from Playbar

My playbar sound is echoing. Watching the sports and when the presenters talk over music or other sounds it really echos. When the background noise on tv is silent the speech is perfect and no echo from playbar. Tried tuning and play 1s which are in surround mode. Tv speakers are off

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Rowena B.
3 years ago
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colmcarrigContributor I
asked in Components and Architectural
Play 1 - connection problem to Deco mesh system

I have changed my wifi router. With that I have also installed a deco wifi mesh system. Initially I set my existing Play 1 device back up connected to the new router and worked fine. I was having some interference issues though on other devices so was advised to turn off the wifi coming directly from my router and to rely solely on the deco mesh system for wifi. When I did this however I found it impossible to link the Play 1 back up with the 2.4 ghz wifi from the deco system. Can you tell me if it is possible to connect the play 1 to deco wifi or will it only work with the wifi directly from my router?

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Annazel S
3 years ago
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rrellihanContributor I
posted in Components and Architectural
Problem regaining Connect connection to Yamaha receiver

lost my speaker connection between Yamaha receiver and older Sonos Connect

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Simon B
3 years ago
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HughgareContributor I
asked in Components and Architectural
Spotify songs repeating. is there a patch?

Hi there. I have the "Spotify songs repeating issue" on my Sonos 5. We have rebooted but it persists.Software is up to date.How do I get the magic patch? Thx

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Mark P
3 years ago
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Carol DContributor II
posted in Components and Architectural
Sirius XM.

11/25/20 - Sirius XM is no longer available on my Sonos. This happens every month it disappears and then reappears. Why? This is so annoying. It says unable to browse music.

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N
3 years ago
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alantheboyContributor I
asked in Components and Architectural
conectiv

I have an issue I have Sonos playbar with 2 ones and an amp, when I open the s1 app it says it cannot connect, then if I unplug my sky Q box it all works fine instantly, plug my sky box back in and s1 app doesn’t work again, called out sky they looked at my network and said it’s my Sonos system but I got a feeling he’s talking rubbish but can anyone help

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Annazel S
3 years ago
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RhoatsContributor I
asked in Components and Architectural
system wont connect any longer.

We bought our system when Sonos first came out so everything is first generation. We purchased the Bridge, Soundbar, and the Sub.The bridge stopped working long ago but the system still played and we could play music through it. We just recently changed our modem and internet plan and we cannot get it to work at all now. Everything says to plug our speakers into the modem by Ethernet but there is not a Jack in either one to support this.I would like to be able to still use this system. Please help.

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Simon B
3 years ago
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matzContributor I
asked in Components and Architectural
Wiring play 1 make it dissapear from network matrix and app

I have an Asus 4G-AC53U router but after factory reset I cannot create a SONOS net by wiring my Play 1, whiched has worked earlier. I cannot either add a new SONOS boost. Both units start up and is showing on router interface client list with IP adress. The speaker even continue to play music. The Play 1 works fine close to router over WiFi but the Boost cannot be added at all. 

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Annazel S
3 years ago
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PaulSladeContributor I
asked in Components and Architectural
Sonos keeps cutting out

HiI’ve submitted diagnostics  (2030254196) can you advise what the issue is.Thanks,Paul.

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Rowena B.
3 years ago
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Candice1170Contributor I
posted in Components and Architectural
Why do my SL1's and Playbar not work in living room with TV since I've added two S1's in a different room?

I can play Pandora on all speakers together, however if I want to switch to TV in the living room none of the speakers work? Please help!!!

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Rowena B.
3 years ago
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bawardAvid Contributor I
asked in Components and Architectural
Plex stopped working

Hello, Sonos has started to fail to connect to my Plex acciunt (which is working fine elsewhere). I submitted diagnostics, ref. 867363966. Many thanks,Ben

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B
3 years ago
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jknirkContributor I
asked in Components and Architectural
Google Mesh and Sonos One - I am going nuts

Hi,I really hope someone can help. I feel like I have searched and searched but still not found the answer to my problem.I have a Sage router, but use Google Mesh WiFi at home. I can connect my Sonos One (2x) directly to my Sage router’s WiFi (which is not used) but I cannot connect it to my Google Mesh WiFi. I have tried deactivating the WiFi on my Sage router, as I read this could work. No luck. I have tried connecting Sonos and Google Mesh by ethernet. No luck. I have done a bunch of factory resets. Nothing.My xiaomi roborock can use Google Mesh just fine. Why can’t Sonos?Any ideas?

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Annazel S
3 years ago
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Eric_106Contributor I
posted in Components and Architectural
problems when wireless 1s are connected to group

I have 11 Sonos devices. 9 are connect amps all connected via Ethernet and a switch to the router. 2 are Sonos 1s connected wirelessly. All of the Amps play nicely no matter the grouping, and can be added/removed/controlled perfectly. When I add the 1s to any group of Amps—-many problems. It struggles to get added to the group, requiring several tries. Once connected, problems adding songs to the queue, problems starting a station, and if it does start the 1s cut in and out.  I also have a playbar Ethernet cornnrcted and the Sub wireless.  suggestions?

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buzz
3 years ago
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TkgonzoContributor I
posted in Components and Architectural
Connect product not playing music

We have several connect products, all of which register on the Sonos app and show that they are playing music. However, one connect doesn’t generate any sound, but all the other products do play music. We’ve unplugged/replugged the silent connect. Checked mute and volume. Still not working. Any ideas on how to fix. 

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Airgetlam
3 years ago
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DodgerChamps20Contributor I
asked in Components and Architectural
Static first 7 seconds when playing music

I have the 1st gen systems, just upgraded to the Boost hoping that would resolve the static coming from the playbar. When playing music there is static for the first 7 seconds then music continues like normal. This issue is not happening on play 5. I’ve disconnected playbar’s power for 30 seconds. I’ve reset my app. None of that has helped. 

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Rowena B.
3 years ago
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JohnT-in-UKContributor I
asked in Components and Architectural
No TV sound! HDMI ARC to Samsung Frame 2019 Smart TV

After moving my TV I now connect from Sonos AMP to a 2019 Samsung The Frame via a fibre optic hybrid HDMI 2.0 18GBS cable. I cannot get any sound via the AMP (which is also connected to a Sonos Sub and 2 x Play:1s). Stuck with the TV’s speakers, which is a downer. Speakers all work for music.The Sonos happily sets up the speakers via HDMI ARC, you get the success tone through the speakers every time. But the TV (while set to output via the Sonos) is silent. Every 3rd or 4th time you do the Sonos TV setup, you get TV sound through the speakers for 3 or 4 seconds…. until you get the success tone, after which it is back to silence! Any suggestions please? I’ve restarted and replugged all this 100 times now and am tearing my hair out.

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Rowena B.
3 years ago
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TgyuContributor I
posted in Components and Architectural
Random disconnection on brand new Play One. Other Sonos speakers having no problems

Hello, I have been using Sonos for a while and have no problems with the beam, sub and 2x Play:1, working as a set connected to my TV.  All running via wireless.  I recently purchased the Sonos Move and a new Sonos One (Gen2). The Sonos move is having no problems and is rock solid so far.  This is also connected via wireless. But the new Sonos One randomly disconnects and the status light will blink white for a few minutes before reconnecting. I initially thought I received a defective one and I returned it to Amazon and got a new replacement. But the new replacement is doing the same. With the music playing, it will all of a sudden stop. When music stops, I launch the Sonos app and do not even see the device on my device list. Or sometimes while at night with nothing playing, I will notice the white status light start blinking suddenly. The Play One is placed within line of sight of the wireless access point (7-8 feet away). I am using Linksys Velop MX10 mesh network.  I do not believ

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T
3 years ago
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MickyflowContributor I
posted in Components and Architectural
Sonos Arc: le son coupe quotidiennement en mode eARC (TV Sony x900h)

Bonjour,j’ai aussi des problèmes comme des millions de personnes Votre produit de sonos arc.  J’ai une tv Sony x900h et le son s’éteint 10 fois par jour en mode Earc sur netflix.j’ai tout fait votre protocole de tout débrancher mes appareils même le modem routeur, téléphone et sonos arc et tv et fils hdmiquand le problème sera réglé ?  Je ne prendrai pas de chance, je retourne votre produit... 

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Airgetlam
3 years ago
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JokerMapsContributor I
asked in Components and Architectural
Unreliable connectiom to Spotify

Hi,I’ve just bought a new Sonos Beam and it’s having trouble playing music from my Spotify account. I’m getting error messages including “The connection to Spotify was lost” from the Sonos app, while the Spotify app struggles to connect to my Sonos speaker when I try to change the playback device to the speaker. Sometimes it works and then quickly disconnects, other times it struggles to connect in the first place.  I’m using the Beam over WiFi because an Ethernet connection isn’t practical. I have it connected to a Netgear Orbi mesh WiFi router which itself is hardwired to a DrayTek Vigor130 modem.  Alternative music services like TuneIn seem to work flawlessly.  Any idea what the problem is here?

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J
3 years ago
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KlangfoContributor I
asked in Components and Architectural
Flashing Red Light on my Sonos Move

I purchased two Sonos Moves within the past year.  One is currently displaying a flashing red light.  The Sonos Move is still playing.  I can’t tell if there is a major problem.  I’m currently using Apple Play through my iPhone without issue.  I’m able to pause and play songs, skip songs from my iPhone.  I can pause and increase the volume from the Move device.I put the Move on the charger and the red light went away.  The battery did not show as being low through Sonos.

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Paul A
3 years ago
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