Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 3,772 Topics
  • 21,309 Replies

3772 Topics

Max P
Max PSonos Employee
posted in Components and Architectural

Is your music cutting out? Or are your players disappearing from the app?

[img]e5227444-2179-43db-80ef-9baf296c5500.png[/img] Hi all, If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted. [video]https://www.youtube.com/watch?v=3fQAAL5IwTE[/video] Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D [b]Please note [/b]that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219 Still having problems? Grab a diagnostic and add it to your reply. [b]Sonos Controller App for iOS or Android[/b] From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics. [b]Sonos Desktop Controller App for Mac or PC[/b] Select Submit Diagnostics from the Help menu.

385
Rowena B.
2 years ago
James L.
James L.Retired Community Staff
published in Components and Architectural

BT Smart Hub 2 - Connection Issues (April 2021)F.A.Q.

Update - 11th June 2021:BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Therefore, we can consider this issue closed. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly.Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care.Update - 7th May 2021:BT have issued a new statement:“We’re aware that a very small number of customers are experiencing an issue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. BT will be rolling out an update to all devices later this month. We’re sorry for any inconvenience caused.” Original post - 22nd April 2021:Hey everyone, We’re aware of an issue affecting Sonos us

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James L.
1 year ago
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martin.altorfer
posted in Components and Architectural

Sonos App controls no longer appear on your lock screen

After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message. I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.

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K
2 years ago
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RustiCofredContributor I
asked in Components and Architectural

Keeps cutting out

How can I stop this. Bought $6,000 worth of gear and not working properly.

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Corry P
1 year ago
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S.a.n.n.aContributor I
posted in Components and Architectural

Why does my Sonos system turn itself on, playing a random song!?

kind of spooky...

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106rallye
1 month ago
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CwoodsContributor I
posted in Components and Architectural

Volume Randomly Increasing to Max

I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet. I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?

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Corry P
1 year ago
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j.woContributor I
posted in Components and Architectural

AirPlay cuts out on pause

I just got a Sonos One (Gen 2) after reading that Airplay was finally working well with it. I was hoping to use it as my speaker when streaming video from my MacBook Pro, but have been hounded by audio issues–even with it connected via Ethernet to my Airport. The audio cuts out if paused for more than a few seconds. The easiest fix has been to go to Volume in the Menu Bar, switch the output device to something else and then back to Sonos. It's a pain to have to do this over and over. The audio comes back without much delay. I noticed that there is a substantial delay when I go to unpause music that's been paused for a bit as well, but not as bad as when unpausing Netflix or Youtube. The audio also cuts out in minute drops every now and then, which probably just comes from AirPlay sucking up my shitty wifi's bandwidth as I've read in other posts. Given all the other unresolved issues I have read about and the hassle that was setting this up over the phone since the app's automated set

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Airgetlam
2 months ago
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User161887Contributor I
asked in Components and Architectural

Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.

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Ryan S
5 years ago
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DerkleineEnglaenderTrending Lyricist I
asked in Components and Architectural

Group wifi settings - problems with streaming hi-res music

Hello all - new to the community, and relatively new to Sonos, and I am looking for assistance. I have a group set-up in my living room consisting of a Playbase (connected by ethernet to a TP-Link powerline wifi adapter), a Sub (Gen 2) and two One SLs. All works perfectly with TV and streaming music Apple/Spotify etc) in standard resolution. I wish to stream hi-res music on this group - either Amazon HD or Quobuz - as I am impressed by the difference in audio clarity. I find that when I stream either of these services (through Sonos app), the first song plays, and then skips the last 8 seconds of the song and jumps to the next. Then, by the second or third song of the playlist, the music just comes through the Playbase (which has the ethernet connection) and the other speakers no longer play. If I skip back to the start of that particular track, then I get full surround again, but the whole problem happens again by the time of the next song.Having read a bit on the web and in this foru

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Corry P
1 year ago
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charlesnycTrending Lyricist I
posted in Components and Architectural

ASUS RT-AX86U & SONOS CONNECTION ISSUE SOLVED!

I’m posting this in hopes of saving someone else from the hours of frustration I’ve endured to resolve this issue.From the time I set-up my Arc + Sub + Surrounds system in July with an Asus RT-AC88U router (connected to Fios Gigabit internet) it has worked without issue. I’ve used Asus Smart Connect with all settings at default. No problems with the S2 app and no problems when I upgraded to an iPhone 12, other than the loss of Trueplay support, which continues to be a problem. (HELLO Sonos! Anyone home?)Then I recently upgraded to the RT-AX86U using same Smart Connect default settings and, initially, all seemed fine. But soon the dropped connections started. I’d reboot and the Sonos system would connect for 10-30 minutes, then lose wifi connection again. Meanwhile, all other wifi devices in my home worked just fine--the Sonos was the only problem child. I did all the troubleshooting I could, then called into Sonos support and spent almost 2 hours with a tech rep trying every potential

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jTemplar
1 month ago
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rbrownAvid Contributor II
asked in Components and Architectural

YouTube Music skipping tracks due to song not being encoded properly

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

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G
1 year ago
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KBeaumontContributor I
asked in Components and Architectural

Connection to Spotify was lost

Hello,I am having an issue playing Spotify through my Sonos app. I keep getting an error message saying "Unable to play (song) the connection to Spotify was lost." After spending some time searching for a solution online, it became apparent that this is a widespread problem with no definitive solution. Nevertheless, I am determined to find an answer.Additional information:• Diagnostic: 2024196285• Internet connection is stable.• Issue just occured today during playback. Sonos system was installed a few weeks ago, and everything was working fine until today.• Spotify app works fine by itself, and I can play Sonos Radio through the speakers. The issue only seems to be when I try to play Spotify through Sonos.• I have tried powering the Sonos amps off and on. No fix.• I have removed my Spotify account in the Sonos app, and then reconnected it. No fix.• I have tried clearing my queue in the Sonos app. No fix.• I checked for updates on both apps after the problem occured. No update for Spot

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A
3 months ago
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paso1129Contributor I
posted in Components and Architectural

Sonos One disconnecting from WiFI

I am having trouble with my One continually disconnecting form my WiFi network. I am able to setup and configure with the network cable plugged in. I then move the One to the room where I want it setup and have no problem connecting via WiFi for an hour or two. When I am done using the One or sometimes just after some time has passed, the One loses its connection to the network and I have to reconnect it to my WiFi using the cable. Is there a remedy for this?

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Xander P
1 year ago
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bumbleContributor I
asked in Components and Architectural

How to stop crackle/ static on sound bar

Can someone tell me how to stop the crackle/ static noise on my sound bar hooked up optically in front of LG C7P? Seems like a lot of people having this problem and theres no fix. diagnostic #8262397 .

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M
2 years ago
Long Beach Cliff May
Long Beach Cliff MayContributor I
asked in Components and Architectural

New Asus RT-AX82U/AX5400 Router Sonos System Not Showing Any Recommendations?

Background:Family Room: AMP w/Sonos ONE (pair as surrounds)Backyard: Connect(gen2)Asus RT-AX82U/AX5400 RouterAfter installing new router and updating the wifi settings, the Sonos App (S2) does one of the following: 1) stays grey and doesn’t show up 2) only shows the Connect 3) Works perfectly for 3-5 seconds and then the system dissapears.I've gone in and adjusted the router settings as recommended in various help sections, turned off the auto-priority/QoS settings in the router, updated the channel to Ch6 within the 2.4 channel, did the whole direct plug ethernet cord into the amp, and ONE speaker to update the wifi information directly as recommended. Also rebooted all sonos products.The only thing working right now is the family room because it feeds audio in from the TV.Any recommendations or links would be helpful...spent the last few days becoming a fake fix-it dude. Thanks!

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Long Beach Cliff May
6 months ago
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GoteamtomTrending Lyricist I
asked in Components and Architectural

Persistent playback issues

Hi all I'm posting here as a final hope. I have a set up of:1 x boost1 x beam4 x play:11 x play:32 x One SL1 x One1 x Sub I moved into my current house in January, moving in with most of the speakers and adding the 2 One SLs.The house isn't massive, but it is old. And has a mixture of walls between rooms that vary from a single bricks thickness to an absurdly thick 20 inches (of brick and stone. Like I said...old house!)  Due to the walls the house kills WIFI. I have cable broadband with download speeds of up to 220mbs if within a few feet of the router. However if you move to the adjoining room (beyond one of the 20 inch walls) you'll be lucky to even pick up the WiFi, not least achieve any respectable download speeds. So I've installed a netgear orbi mesh, with 3 access points in the 'dead zones'. WiFi now works perfectly well, as does the 2 hue hubs I have (1 hub for each floor, every room in the house is equipped with hue). I also have ring door bell and a couple of their cameras t

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skullc
1 year ago
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flat3ricContributor I
posted in Components and Architectural

ASUS Router firmware update 2020/11/26

Hi, I just want to inform others that the latest firmware for ASUS RT-AX58U, released on the 26th ofNovember, will make the Sonos speakers stop working (Confirmed on Play:1 and Play3).I have tried to factory reset the speakers and reconfigure them but without success.I don’t exactly know what is causing this, but a roll back to previous firmware resolved the issue.  

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TheBonatoBrother
1 year ago
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KorporalAvid Contributor I
posted in Components and Architectural

Here we go again...

Yet again the wonderfully robust and user friendly software messes up my day. The Sonos software and update process is a piece of junk, there’s imply no way it should behave as it is, the lack of attention to detail is astonishing.The hoops we have to jump through to get something working is absurd.Of course to complain means I’ll get asked lots of questions, I’ll be asked to unplug this and that, connect this or that to something else with a piece of cable and so on and so forth, all the burden is on the customer.I tried to update because the PS controller software insists that I update, yet it always fails. If I try the same update from my iPhone, again it fails.The iPhone fails (I think) because the controller is “not S2 compatible” whatever that means. The PC software is not S2 yet that also fails and the error code I get varies each time.e.g. “Error code 30: BRIDGE” or “Error code 1002: BRIDGE”.If these error codes mean something then why not pull down the message text and display

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K
1 year ago
I
ianlimnContributor I
posted in Components and Architectural

ASUS RT-AC88U

I recently bought a new wifi router/access point an ASUS RT-AC88U Once I switched over to it I found that I had sporadic access to my Sonos speakers (Play 3, Playbar + Sub). Sometimes I could connect to the speakers, sometimes I couldn't. When I could connect I'd sometimes be able to see all the rooms and other times only 1. I played with a bunch of wifi settings and finally tracked down the culprit. Wireless menu >> Professional Tab >> Airtime Fairness This setting is enabled by default. When I disabled it my access to my Sonos was restored to it's former fully functioning glory.

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K
2 years ago
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balle3201Trending Lyricist I
posted in Components and Architectural

Playing different Spotify content in different rooms no longer working

I’ve been using Sonos with Spotify for many years now, and have always been able to play different songs in different rooms without any problems.However, after receiving and setting up my Roam earlier today, this is no longer the case… :-(Every time I try to start playing one song in one room, and then start another in another room, the first room stops playing, and the Sonos App (S2) says the following:«Playback stopped in XXX. The Spotify account is beeing used elsewhere» (May not be 100% correct, as it is loosely translated from norwegian, but anyway)And yes, before anyone suggest the limitations related to Alexa/Google etc; this is using the native Sonos App only. No Spotify Connect involved either ;-)If there has been made any changes to the terms and conditions, and/or how the integration with Spotify (and other services) works, and this is the case, I cannot recall being «warned» about this.The ability to play different content in different rooms with one (1) Spotify-account has

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C
1 year ago
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LJ2018Trending Lyricist I
posted in Components and Architectural

Connect - LINE-OUT low volume since update S1 app

Hi I have been a Sonos user for many years and had my existing core system in place for 9 years.   Part of this system is a Connect that I use the line-out from to feed into another system.  This has always worked fine, but since the recent S1 app update, the volume of the line-out has dropped to virtually nothing. It has always been set to “Fixed” and operated perfectly.Now in the second system even with the volume in the second system set to max it is barely audible.    The only change is the App.Ive connect a second device to the Line-OUT and this too has very low volume, so its not the secondary equipment. I have to say over the years I have become more and more frustrated with the Sonos updates and the delays in the various fixes that these usually cause.  You have pushed me into the S1 sub culture now - how long is this going to resolve ? The Sonos products consist of this connect, 4 connect:amps, a Play:1 and a ONE.The external device is an old Living Control (that to be honest

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D
3 months ago
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Konstantin79Contributor I
asked in Components and Architectural

Sonos App doesn't find existing system.

Hi there,   I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot)   I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it.   I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming

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buzz
2 months ago
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mark067029Contributor I
asked in Components and Architectural

Unable to play "Song Title" - the connection to Spotify was lost

I emailed Sonos with details of an error at the weekend - got a message promising a reply within 24 hours but have heard nothing - so though I would try here. In the past few week Spotify (Premium Family members) has become completely redundant on our Sonos system.  None of us are able to play any Spotify tracks on Sonos - either from the Spotify app or from the Sonos Controller app. We have been through all of the suggestions (rebooting, removing Sonos, removing Spotify, checking Wi-Fi connection etc) and nothing has fixed it. We can stream from our Music Library to all devices (so we assume wi-fi is working fine ) and we can stream internet radio stations (so we assume Sonos has internet connection). I have submitted support diagnostics reference 1445143747. Any suggestions much appreciated

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C
2 years ago
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mittaltanindContributor I
asked in Components and Architectural

Sonos One Google Assistant and Youtube music premium - Playback paused because this account is being used in another location

Sonos One Google assistant and Youtube music premium Error: Playback paused because this account is being used in another location Sonos one bought in the UK, for at least 30% of songs it just skips the song and shows the above error.  For example while playing Indian Summer by Jai Wolf

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S
2 years ago
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dementedbuddhaTrending Lyricist I
asked in Components and Architectural

Android S1 app crashing on a variety of search tabs.

Hi,Several of the search tabs in the S1 android app are causing the app to crash for me. In particular, Podcasts and Shows, Genres, Stations and perhaps a few others. Unaffected are Artists, Songs, and Albums. I can switch to the tab successfully, but when I start typing, the app unceremoniously closes. I’m on a Galaxy S9+. Anyone else experiencing this?I tried clearing the cash as well as reinstalling the app to no avail.Thanks,Stuart

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D
2 years ago

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