Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,077 Topics
  • 23,012 Replies

4077 Topics

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Chiu852Contributor I
asked in Components and Architectural

Spotify crossfade greyed out when playing from Ikea Sonos but not when playing from device

Hi,I've recently come across this issue where Spotify doesn't crossfade into the next song, I checked settings in the Sonos app and crossfade button doesn't do anything. I also checked the Spotify app settings and the crossfade is greyed out. But when I go through the Spotify app to change to play from 'current device' the crossfade in the Spotify app does work but greys out again when I want to play music from the Sonos speakers. I have checked for updates on both apps Does anyone know a work around?Thank you

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Ken_Griffiths
1 year ago
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Klambie0420Contributor I
asked in Components and Architectural

Sonos Port Dropping From Network

I submitted diagnostic report 1875321058.I have a Nest wifi mesh system, one router hardwired to the modem, an IP switch to which I have two additional Nest Wifi points hardwired and one additional wireless Nest WiFi extender. I have a gen 1 playbar wired to my main router through the IP switch, and the rest is all connected through the SonosNet via that product (Sub, Sub, Arc, Beam, Move).I've had this system (all but the Port) hooked up for over a year and I've never had any connection issues, song drops, product drops, etc. I just recently bought the Port to hook through an old receiver and speakers I inherited.Every time I try to play music through the Port the product just stops like 30 seconds in and disappears from my system and does a reset.  I've tried connecting it directly to one of the downstream routers, changing the compression, and changing to channel 11.I still continue to have absolutely zero issues on any of my other products, and I'm feeling lost.

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Airgetlam
1 year ago
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PaulCaccamoContributor I
posted in Components and Architectural

Sonos Beam LOUD Noise & Missing Audio...

I just purchased the beam.  On four different occasions during normal use it has produced a loud, near deafening sound that does not stop until the power is cut.  It is sure to have/or soon will damage the speaker.Anybody had this problem? Solution?Also, the beam frequently does not produce audio and I have to exit a netflix show three or four times (and re-enter)  to get the audio to start working. Audio also disappears sometimes when I pause a show for a bit and unpause it…..

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UKMedia
1 year ago
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BaineContributor I
asked in Components and Architectural

Playback pauses in IOS when Sonos playing first

it looks like there is a priority or a hand off issue between Sonos and IOS and when I try playing spotify in IOS when Sonos has been playing first from within the sonos app spotify does not get handed off to ios.I have brought this up to the spotify community and they mention bringing up the issue with you all as well.Spotify community link

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James L.
1 year ago
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codaamokContributor I
asked in Components and Architectural

Sonos Controller Unattended Installation / MSI

Hi, when launching the installer EXE for the S2 Windows app as NT AUTHORITY\SYSTEM, it fails to install with the Windows Installer error: If I install as a user and run it with local admin / accepting UAC, it installs fine. We must be able to install this as system as most endpoint management software install software in this context to install software system-wide on a device.The problem also exists for the 130 installer, too.Grabbing and installing the .msi when extracted to %temp% as the InstallShield installer starts allows a successful install, so perhaps it’s some funky config in the InstallShield installer?

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James L.
1 year ago
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jsmileyzContributor I
posted in Components and Architectural

LG 65SJ850A TV ARC connection to Beam and CEC Learning - Victory At Last

Own LG 65SJ850A 65” UHD TV, Beam and Play 1 surrounds and never could get ARC connection to Beam to work and used optical, until now. Thought I’d share.LG HDMI bus is challenged by CEC devices attached to HDMI (Beam, Apple TV, HDMI switch, Sony Blu ray, etc). You need to turn off CEC (power-on) on for each device AND on the LG in a well hidden menu. If a device is attached with CEC enabled on any other HDMI port, HDMI2/ARC will fail and disable the Beam. Maybe later LG models have a better CEC implementation. On the LG TV there are 3 volume indicators on the right of the screen when volume up/down on remote is pressed. If you get a numeric display with numbers, that is the LG internal speaker indicator. If you get a smaller +/- arrow display that is the HDMI2/ARC output, if you get grey circle with a slash, the TV speakers and ARC are dead but optical maybe enabled. Your goal is the +/- arrow volume indicator. For the LG, there is a difference between configuring audio in the All Setti

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James L.
1 year ago
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Michel_1Contributor III
posted in Components and Architectural

Album not listed under 'Composer' but tracks found through 'Artist'

Hi,I’ve found something that could be named a bug in the indexing of Sonos IMHO. Having two classical music albums with exactly the same name ‘Domenico Scarlatti: Sonatas’ but played by two different artists ‘Angela’ and ‘Racha’. Both albums have been correctly tagged.  I’ve noticed that ;Only Angela’s album is listed under Album Searching under composer ‘Domenico Scarlatti’, nothing from Racha shows up. Searching under Artist, Racha and her album does show up.Changing name of one album solves the problem. Strange isn’t it ?Hope this helps others.BTW, I have the 11.2.13 app on a Sonos S1 system. 

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M
1 year ago
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NordackContributor I
asked in Components and Architectural

Explicit Filter Stopping music

Last week I enabled the explicit filter on my Sonos system. I play music on an Apple Music radio station that prior to enabling the filter hasn't given me issues with stopping and will play indefinitely unless I stop it. From my testing what seems to be happening is whenever the explicit filter reaches a song it doesn't like the music stops entirely rather then skipping the explicit song.Is there any way to address this or is this something Sonos has to patch. Thank you, Ian 

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melvimbe
1 year ago
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Rhum151Contributor I
asked in Components and Architectural

Tourne disque phono

Bonjour, j'ai un tourne disque de marque JVC qui doit être raccordé à un connecteur RCA Phono et en le raccordant à ma sonos five via un câble rca femelle / jack il n'y a presque pas de son. Même en réglant le paramètre "niveau de la source" sur 10. Avez-vous eu une solution ou avez-vous déjà rencontré le même problème que moi ? Faut-il que j'achète un pré ampli ?Cordialement

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G
1 year ago
mikegunnill
mikegunnillAvid Contributor III
posted in Components and Architectural

MP3 files to Sonos?

Sorry, I am sure this has been asked before - but I can’t find an answer. Problem: I have six x MP3 files that I would like to attach to my Apple Music as a playlist. These are jingles so only small files.How do I install these files in Apple Music, so I can play in Sonos?  Or do I install directly into Sonos? Grateful for easy guidance please? Thanks

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mikegunnill
1 year ago
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alexkearnsContributor I
posted in Components and Architectural

Intermittent crackling on Sonos One

Hi,Got two refurb Sonos One speakers delivered today and noticing some intermittent crackling on one of them (stereo paired).I’ve submitted diagnostics, #454299761 - it’s the left Office Speaker that’s crackling.Thanks.

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Ken_Griffiths
1 year ago
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epelissonContributor I
asked in Components and Architectural

Connecting Sonos Port directly to router with an ethernet cable.

Hi - I play music through my SONOS system via a PLEX media server that sits on a Synology NAS. I have a SONOS PORT, a PLAYBAR,  a PLAY3, and a BOOST. The BOOST is connected directly to my router via an ethernet cable. My problem is that Sonos is constantly disconnecting from PLEX which results in the music dropping out or songs on playlists being skipped over entirely . Even though I already have the BOOST connected directly to my router , if I were to also connect the PORT directly to my router would that eliminate these drop outs? Thanks for any help! 

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Ken_Griffiths
1 year ago
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LandR2014Contributor I
posted in Components and Architectural

sonos system keeps cutting out

I own two Sonos One speakers, one Sonos Move, and one Sonos Playbar. My diagnostic reference number is 1323800420. Our whole system will play for hours on end at times and then just start not working. We’ve reconnected it to the internet multiple times and ensured they’re all on the same network. It got better for a while but has started doing it again recently. 

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Airgetlam
1 year ago
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benmitchellAvid Contributor I
posted in Components and Architectural

playlists on LivePhish app not appearing

When trying to select my playlists on the LivePhish app on Sonos, it says unable to browse music.  This is happening on just the playlists as all other parts of the app are working fine.  And also when I go to the actual LivePhish app, the playlists work fine there.  Any help?

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James L.
1 year ago
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Vincent_DOREContributor I
posted in Components and Architectural

[Connect] - deezer problem

Dear all,Since few weeks, I have a problem with my Connect : with Deezer, each songs lose sound between around the 30 last seconds and the 10 last seconds… I tried to disconnect electrically several times but the problem remains…Do you experiment the same problem ?Any idea how to solve it ? Thanks a lot for your help,Vincent

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James L.
1 year ago
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JSPetitContributor I
asked in Components and Architectural

Since I installed S2, my NAS is spinning 24/7

Ever since I installed and upgraded my system to S2, my NAS has been spinning non-stop, taking all ressources with it. When I’m able to see what’s connected, I see dozens of SMB connections with the user I setup for my Sonos system.I am unable to pinpoint what is going on, and the S2 app doesn’t tell me either.Only after rebooting the NAS (which takes a long time, since it’s really busy), then removing my Shared drive config in Sonos does the heavy spinning stops. When I configure the shared drive again, it takes a while, then the spinning restarts. My NAS is a Synology DS218i 

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Stanley_4
1 year ago
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AgentWhiteContributor I
posted in Components and Architectural

Sonos Connect errors when playing flac files

I have been ripping my cds to flac files to play via Plex to Sonos. I have some files which I ripped a few years ago and they play fine. The new files I’ve just ripped will not play and throw an error saying files are not encoded correctly. The only thing I believe different between these files is the compression level used. The older files uses a compression level of 6 when compressing the flac, where as the new files I used compression level 3. When looking at the metadata for these files I also see the older files seem to have album artwork embedded where the new files do not. Other than that I can’t figure out what might be different in how these files have been ripped. They are both 16bit 44100Hz sample rates which is supported on my Sonos. Here is the stream info for each file.Working file:METADATA block #0  type: 0 (STREAMINFO)  is last: false  length: 34  minimum blocksize: 4096 samples  maximum blocksize: 4096 samples  minimum framesize: 14 bytes  maximum framesize: 13732 byte

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A
1 year ago
missyagogo
missyagogoAvid Contributor I
asked in Components and Architectural

Boost Previously Set Up Now Unrecognized “Not Connected” Error

Hi folks, I am trying (and failing) to get my system to recognize my Sonos Boost. The Boost is not a new device. It has been used by this network before. I have been running my Sonos system on my regular Wi-Fi router network, but I want to go back to using my Boost. My system:Four Sonos OnesSonos BeamSonos SubSonos Boost My wireless router is an Arris. It has two distinct bands, 2.4 GHz and 5 GHz.  Which Sonos devices do you already have? Four Sonos Ones, a Beam, Sub and Boost Is one of them cabled to your router? Not when I am running in standard mode, but yes (Boost only) when the Boost is providing the network. What is the make and model of your router? Arris TG1682 Do you use any WiFi Extenders? No (unless you count the Boost as one) Which controller device are you trying to do this from (where is the app installed)? On my iPhone. I use the original Sonos app.Error message: Not connected (See screenshot)Steps taken:Tried to add Boost via S1 app; followed all instructions  Checked t

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ratty
1 year ago
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LeisureTimeContributor I
posted in Components and Architectural

High frequency noise

I’ve had a Sonos Beam / Sonos One(x2) system for about 3 years. Everything has been fine until recently when every 15 minutes or so a high frequency noise will emit from the left rear speaker for about 5 seconds. It is very irritating. I have unplugged it and plugged it back in with no improvement. Someone posted an identical issue 4 years ago (now closed) with no resolution. Per responses to that, I do not have an extension cord with an on/off switch, but did swap it out anyway. I am in Spain, so it’s 220v. Should I do a total reset of the speaker?DISREGARD. I UNPLUGGED THE SPEAKER AND I NOW THINK IT IS COMING FROM MY COMPUTER.   

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James L.
1 year ago
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GemrayContributor I
asked in Components and Architectural

Alarm plays chime instead of music

I set up an alarm to play music from Spotify, but randomly some times, it plays a chime instead of music. I submitted a diagnostic, is that’s helpful.  340867373

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Sotiris C.
1 year ago
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khurram_kwtContributor I
posted in Components and Architectural

Repeat All issue / Duration 

Repeat All issue / Duration 

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controlav
1 year ago
J
jalfContributor I
asked in Components and Architectural

"The Connection to Spotify was lost" errors. Diagnostics ID included

Diagnostics: 780386798Like seemingly many others, I have a problem playing back music from Spotify. Every once in a while I get the error “The connection to Spotify was lost”, and then the song skips, tries to play the next in the playlist, and usually fails that as well.My setup is as follows:I have 3x Symfonisk speakers in an apartment of around 100sqm All three speakers use wifi. None are connected by ethernet cable Every other device in the house works flawlessly on our wifi. I can download at rates of several hundred MB/s anywhere in my home. Our Chromecast never exhibits the least hiccups. I’ve verified that there is no packet loss and very low latency, and no routing problems, no duplicate IP addresses on the network or anything else, and the wifi signal strength is excellent. I even upgraded our wifi router (which was doing a fine job for everything else) to a three-node wifi mesh solely because Sonos seems to use exceptionally poor wifi antennae, or for whatever other reason s

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Ken_Griffiths
1 year ago
T
TomTom77Contributor I
asked in Components and Architectural

Audio dropping out intermittently

Hi there, throwing it out there if anyone can assist. I'm watching Netflix through my Foxtel iq4 box in Australia and about every 30 mins or so (no pattern) the sound dips/drops for a very short period of time. Its kind of like an audio 'skip'. Most wouldn't notice but I have, and its been happening for about a month. Appears to be only Netflix for now, but then again it is all I've really watched on this particular TV. I've tried all the obvious things like making sure all cords are connected. Even reset my Netflix account, but issue still remains. Thanks in advance. Running:Sonos Playbar2xSonos Play 1 surrounds 

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James L.
1 year ago
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Kev101Contributor I
asked in Components and Architectural

3 Sonos playing tune-in radio and it regularly drops out, usually in the mornings!

So, I have two Sonos Play:1s and 1one gen2. They are synced to provide music (via Tune-in radio) throughout the house but I find they frequently drop out and I have to restart the app. This also some=times happens if I am streaming spotify (premium) Wifi is working and available because I can see the signal and access internet. There are no other significant bandwidth drains one the network at the time (e.g. no TV or other video streaming). Anyone got any ideas please as it is annoying. Thanks

1
G
1 year ago
boback
bobackContributor III
asked in Components and Architectural

Google Voice Repeats Command

This is a known Google Assistant issue that I’ve brought up with Sonos. If you ask a Sonos voice device to turn off lights. Sonos’s Google Assistant will repeat the command “Turning Kitchen Lights off”. On google home devices, they will play a pleasant chime. My wife can’t stand Sonos confirming every command. They need to make the implementation of voice the same as it is on google devices. Not sure if google intentionally limits these basic features for Sonos.

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James L.
1 year ago
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