Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 3,885 Topics
  • 21,943 Replies

3885 Topics

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shakishaaaaContributor I
asked in Components and Architectural

Arc with Samsung TV, force TV Speakers only

Hello, there are times which I want to use my Sonos speakers for music only and allow my child to use the television to watch cartoons with the samsung tv speakers (Samsung qled 2021 model).The trouble is that even if I select in the TV “TV SPEAKERS” instead of “E-ARC”, it will play sound through tv speakers 2-3 seconds only and then the tv will connect again to the Sonos Arc.Is it a way to avoid this?In the settings inside Sonos app I have found an “auto connect tv audio” parameters, which it only don’t stop the music reproduction from Sonos speakers if playing but the tv will stay muted with Sonos output anyway. Is it a know bug?

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Airgetlam
1 year ago
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shakishaaaaContributor I
asked in Components and Architectural

Use "rear speakers only" without arc

I have got an arc+two symphonisk’s+sub. Is there a way to make only sound two symphonisk’s+sub without having to remove ARC from the configuration? Sometimes I have got my children in front of the tv and I want to keep disabled arc only, but reproducing music through two symphonisk’s+sub without affecting the configuration. Anyone else with this issue?

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Stanley_4
1 year ago
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KhayesContributor I
asked in Components and Architectural

Crackling on Sonos One

I ran a diagnostic for the crackling in my Sonos one speakers. The number is 1499599893. Any help would be appreciated!

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Ken_Griffiths
1 year ago
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agrayboschContributor I
asked in Components and Architectural

disconnect from wifi

I have an Arc, Sub, 2 One SL, and a Boost. 2-3 times per week (that I’ve noticed) Sonos disconnects from my WiFi. I know my WiFi is alive as I work from home and am always connected. I usually notice when I ask Alexa a question and my Arc doesn’t respond. After a few minutes, everything comes back alive. Today I noticed a disconnect and I saw my Sonos devices connect thru the app.  Are there any logs that I can check to determine if it’s a problem with my Boost, Arc, or my WiFi?

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Stanley_4
1 year ago
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darenread193Contributor I
posted in Components and Architectural

my sonos base makes a loud bang and jumps in and out why is this? please help

when I'm watching or listening to things I get a soft rumble then a bang and then my base goes mental why is this?

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N
1 year ago
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WwwpppContributor I
posted in Components and Architectural

wifi channel ; can't find sonos system

Hi AllI've been having some issues with my Sonos network. By manually selecting my WiFi channel (1,6 or 11), I can get the system working perfectly. However, after a while of working fine, one or more of the speakers will disappear from the app and can't be found. By manually changing my WiFi channel again to a different channel, the system reappears in full (without the need to do any reboots, reinstalls etc.). It's frustrating as I can't find a permanent fix. Any help gratefully received!Thank you.    

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Mr. T
1 year ago
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MosciContributor I
asked in Components and Architectural

Sonos does not play - even alexa told so

Alexa play xy from spotyfy or Alexa play someradiostationnameboth worked before - but nowAlexea pretends to play the music but sonos does not make a beep at all.Start playing from the app works, but then I cant stop it by voice anymore.This happens since the latest update I didI reconfigured the Alexa Skill disconnected both sonos from power reconfigured both sonos completelySonos One: Arbeitszimmer (R)Serial Number: 48-A6-B8-87-6F-54:4Sonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.26.1.7-2.2Series ID: A201IP Address: 192.168.11.6WM: 1---------------------------------Sonos One SL: Arbeitszimmer (L)Serial Number: 48-A6-B8-AA-ED-74:ASonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.28.1.6-2.2Series ID: A100IP Address: 192.168.11.45WM: 1What else can I do

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M
1 year ago
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S2kdrummerContributor I
asked in Components and Architectural

Eero 6+ with mixed S1 and S2 components not working

I have 6 S2 components and 4 S1 components, new Eero 6+ (3 pack) gateway wired via Ethernet to one S2 component, all the rest are wireless (as directed by Eero support).  Eero gateway wired to Fios modem/router, named the new Eero network the same as the original router network name.  Works for a bit then the S1 app says ‘could not connect to Sonos’ first when trying to control an S1 component, I keep trying, then it fails completely and all zones are gone and no Sonos network detected, not even the wired S2.  Have rebooted and reconnected many times but keeps failing.  Ready to return the new Eero as their online support documentation says ‘all components must be S2 compatible’

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ratty
1 year ago
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BjemideContributor I
asked in Components and Architectural

stuck on boot up

My connect amp is continuously flashing white light 

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Ken_Griffiths
1 year ago
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wellingutdContributor II
asked in Components and Architectural

sonos system dropping out

My sonos system is dropping out while playing both Spotify and Tidal.  It sometimes comes back to the same track, other times skips to the next track and other times jutters then completly dies.  I have tried resetting routers, hard wiring one in to my ethernet but nothing seems to resolve.  My diagnostic number is 888534667

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Ken_Griffiths
1 year ago
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Mdl56Contributor I
asked in Components and Architectural

distorted sound

LG oled optical out to playbar to surrounds and sub.  Eeros router.  When starting or switching stations sound is distorted for a few seconds to a minute.  Stops immediately if I turn of surrrounds. Please help. Thanks 

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G
1 year ago
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mnadeauContributor I
asked in Components and Architectural

Tunein does not connect to Radio-Canada stations at certain times

TuneIn will not connect to certain stations at certain times although I can connect to others stations without problems. In this case, these are the stations of Radio-Canada called ICI Musique and ICI Première. I listened to one of them (ICI Musique Montréal) around 12:00 today without problems. When I tried to resume listening 2 hours later, the “Tune In” jingle keeps repeating forever. I tried other ICI Musique stations directly from the TuneIn list but they all do the same. I get this problems regularly (every 2-3 days) and it has been like this for several months but it seems worse to the moment. If I listen to other stations or the music library for a while and come back, it might work again. I hope someone know how to fix this. 

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Airgetlam
1 year ago
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ffcookie28Contributor I
posted in Components and Architectural

sonos one dropping out during play back

I have two sonos one speakers grouped together, one downstairs and one upstairs.The one downstairs was dropping out every now & again which was really starting to get on my nerves. I put up with it for a while but eventually enough was enough. I thought you spend all this money for a high end system & it don't work as it should.Luckily my bro in-law is a I.T technology installer & when he visited I asked him to dive deep, alot deeper than i ever dare to go in my settings & set up.He did find that something was not quite right when he ran some tests.We tried a few different things, settings within my wifi router which didn't really make a huge difference. Also resetting the speakers from scratch.Long story short through trial & error we found that the energy smart meter box that tells you what gas & electric your consuming was the culprit. (Too close maybe)We unplugged it & powered the unit off, hey presto the speaker is now stable & working perfectly.My

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Corry P
1 year ago
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Óscar MoralesContributor I
posted in Components and Architectural

Thinking on change brand

I bought a Sonos play 5 several years ago.  A year later I bought a Sonos Play 3. Then a Sonos Play 1. The bridge I initially bought was damaged, which is why I bought a Sonos 1 about 2 years ago that I use in another room and it served as a bridge.  Even though this is version s2, everything worked perfectly even though the Sonos play 5 is not compatible, using the Sonos s1 app.  the problems started 2 weeks ago when i decided to buy the sonos roam.  I had to remove the Sonos 5 from the s1 app to get it to work.  Now the Sonos play 5 is unusable.  I can't reinstall it on the Sonos s1 app.  but besides that now this app doesn't work and it sends me to app s2, so play 1, play 3 and Sonos 1 don't work either, and they are not detected in app s2.  So now I only have the Sonos roam and 4 speakers that don't work.  In addition to the above, for several years Sonos has allowed the use of a voice assistant but in Colombia it is not possible, although it is not a problem with Alexa (have an ec

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James L.
1 year ago
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SSeebachContributor I
posted in Components and Architectural

sonos intermittent sound on samsung

My sound keeps going in and out on my Samsung tv. I turned any net off on the tv and the internal sound works fine. If I turn any net back on. The situation is the same… sound going in and out. I have unplugged everything multiple times and still not fixed. Please help!

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Ken_Griffiths
1 year ago
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Kwood8705Contributor I
asked in Components and Architectural

Random static.

When streaming music playing through Sonos randomly it plays a very loud static noise. It does this randomly about every 5 minutes or so. Static only last a second. It over takes the music and comes through all my sonos speakers. I have a playbar, sub, and two play 3’s grouped in the same room, and a play 1 group in another room. I have the playbar connected by Ethernet cable to the modem. Every other speaker is on WiFi. They have good connection with the router as they’re no more then 20’ on the same floor from router.Anyone know the cause of this and how to fix it?

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Ken_Griffiths
1 year ago
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Jashton37Contributor I
asked in Components and Architectural

Apple screen mirroring issues. Video, but no sound

I’ve read all the other forum posts related to this topic and couldn’t find a resolution. Sonos, please help us out here!When I Airplay movies and shows from my 2020 iMac to my Apple TV to my Sonos speakers, it works great. I get picture and sound. Wonderful. When I try to use Airplay screen mirroring to do the same, I get picture, but no sound. It doesn’t matter what device I try (2013 MacBook, 2020 iMac, iPhones, iPad…), I get picture but no sound. I have hung onto my clunky old wired speakers for this reason. Why do I still have to use my old junk speakers half the time when I have my nice new expensive Sonos speakers? Please help!

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Airgetlam
1 year ago
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WoodDOcContributor I
asked in Components and Architectural

Sonos stops playing after one song when playing album stored in computer

Sonos only plays one sing when using playlist, songs, albums stored in computer even though and album is chosen as well as shuffle.  This is relatively new event in a six year old system.  Software is up to date.  The first sone of the album stops at the end with the triangle play button showing up again for the same song, not the next one in the album.  WiFi is with ten feet, up to date, working fine on other uses including streaming for TV (TV is off when using SONOS).  What am I missing or not doing?  It has worked well in the past...same equipment, nothing new.  Thanks

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UKMedia
1 year ago
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Potemkin22Contributor I
asked in Components and Architectural

A couple of faults

So Sonos crew, i wonder if you can help?First problem, I have 2 sonos one that i have made a stereo pair, the problem i have is that if i talk to my right speaker, and ask it to play music via spotify, Alexa advises that the device is off line. If i give the request to left speaker, the instruction is followed out, but sometimes with a problem.That problem is that even though Alexa says she has understood what i have said, no music plays. However if i say “Alexa, Pause” and then “Alexa Resume” i then get the music.Any one have any ideas? Cheers Neil 

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Ken_Griffiths
1 year ago
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MusicAddict123Contributor II
asked in Components and Architectural

Album Art from Apple Music/My Music showing old image

I updated my cover art on my music using my Mac’s Music app over a year ago. It shows correctly in iCloud, MacOS, iPadOS, and iOS. All apps and OS are up to date and not in beta. Sonos shows a very old album image that is irritating. I don’t connect to my library directly in Sonos. I use Apple Music, then My Music.There are so many things that are frustrating in the Sonos app. This is absurd though. The problem is not in Apple Music but in the app. Is there a way to refresh the app’s album data?

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ratty
1 year ago
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ShamudiTrending Lyricist I
posted in Components and Architectural

Playbar has voltage, but not enogh? No power at the output

Hi, i managed to fix the defective power supply so that the voltage can be measured. I have 230v ac and 220v dc on the bridge rectifier, 100v on the large capacitor, but unfortunately no voltage is passed on to the output.Has anyone an idea of ​​the reasons why?

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S
1 year ago
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LeinadDawContributor I
posted in Components and Architectural

Group Vollume not consistent

I recently helped a friend setup a Roam, 2 Sonos One’s and a Move. When we group and want to change the volume for an individual speaker it changes the volume for two of the 4 speakers. For example when I change the volume for the Roam the volume changes for the Roam as well as one of the One speakers. There are no pairs setup. Only happens when in a group. Please note I am aware of group volume and can individually  change the volume for each room separately but when I do two rooms volume changes. 

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Ken_Griffiths
1 year ago
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rolandnadeauContributor I
posted in Components and Architectural

Rear surround speakers cutting out

Hello. I believe this problem has been happening for a while, but after moving to a new place, it seems to be happening much more often, constantly. My Playbar and Play:1 speakers are all connected via wifi to my home network, which uses eero mesh.My diagnostic confirmation number is 1020397049.Thanks in advance for any help you can provide!

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Corry P
1 year ago
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Indie SalonsContributor I
asked in Components and Architectural

Pandora Alarm keeps kicking off and plays CHIME

I’ve been reading about how interference or loss of wireless connection can kick a playlist off the alarm, reverting to Chime which brings up a few questions as this keeps happening to my system. Questions: Is there anyway to set it so when the playlist is stopped it doesn’t play anything? That Chime is SO annoying. My system is wired so why would it stop playing? I don’t get any notification on Sonos that this has happened so I don’t know how to run a diagnostic. Is there anyway to remote in to resume play? If I’m not on-site, I have to drive over to resume play which is also annoying.Thanks!Mateo

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Airgetlam
1 year ago
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okyrsteinContributor I
asked in Components and Architectural

cannot login to beta

When i try to login i get this every time.  

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James L.
1 year ago

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