Components and Architectural
Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.
- 3,877 Topics
- 21,889 Replies
Move woke us up twice in the night
Our Move woke us up at 12:45am and again at 3am - It was in wifi mode previously and was out of its charging cradle so it “should” have been asleep. It startled us all with some type of alert noise twice in the night. Kind of like an Alexa answering tone but, not exactly like that. Hard to know since we were sound asleep. Does it have a low battery alarm sound possibly? (the battery should not have been remotely close to low based on recent use btw) Anyway, I attempted to stop it after the second time (3am) when we realized what was making the sound by turning its volume down to where the LED turns green and also putting it in its charging ring. It seemed to silence it from that point forward, however, we'd like to not have a repeat performance. Any advice? Has anyone had their Move wake up with some type of alert tone in the dead of night?
Random unable to play iTunes music
New Mac, with my user account on an external SSD. My husband has the same setup on his Mac, and does not have this problem playing from his library.Music will be playing, then stop. When I try to play the next song, there is a long pause, then a long string of “unable to play”. Sometimes this happens when I first start a playlist. Deleting and reloading the music library usually helps. Rebooting my Mac also fixes it - sometimes. This is happening at least every other day. Help?
unable to browse music
From sonos controller on my laptop I try to access Music Library through Folders, music/iTunes library. I get to a list of artists and select an album but then Unable to browse music. I don't have this problem when accessing music via my android phone. I set my laptop to update music library but even after many hours nothing updates.
My Ikea SYMFONISK won’t connect (both wireless and with ethernet)
We recently changed our wifi password and I downloaded the new Sonos app. I‘ve been having trouble with the connection before, but now my Sonos won’t connect at all. I moved it to my room, which is closer to the decoder, and been trying to connect to WiFi both wireless and with ethernel. But it still can’t find my device. When trying to connect to WiFi the Sonos app says it’s the wrong password, but I’ve checked and it is the correct one..
Sonos speakers and app keep dropping out
Hi there, hoping someone can help. My speakers have dropped out half a dozen times today in the middle of playing music - several times, they fell off the app entirely - and my app has also stopped working at times… in the middle of playing music, it told me it couldn’t connect. I couldn’t raise volume or pause via the app but could do it on the speaker, itself. I’ve unplugged the speakers, the router, the problem persists. Anyone have any ideas? Thanks in advance!
Playbar suddenly not playing TV audio - Still works with streaming.
My Playbar suddenly stopped working with TV audio this week. I have an LG UK6570AUA using optical out. This has worked without issue for 2 years. If I go into the app I can play music. It will not recognize the TV input. I have this Playbar set up along with a sub and two surround speakers. Strangely when I try to use the volume up on the remote, the LED on the Playbar does not show anything. But when I press volume down, the LED blinks. Regardless if I go into the app it does not see that there is a TV source and raising the volume does nothing. So this happened for the first time last Thursday. I reset all connections, power cycled a few times, and eventually the playbar came back. Today (Saturday) same problem. I cannot do the same kabuki dance with all the wiring again. My wife is pissed. I had to go back to the TV speaker. I have seen other posts about this problem. Seems like a silly issue to have. Please help ASAP.
Sonos App doesn't find existing system.
Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming
Bandwidth problems FLAC only
Hello everyone. I have two IKEA speakers, connected on a almost dedicated wifi network (only a phone is also connected to it), with excellent connectivity to the router and no conflicting wifi networks. Listening to web radios and MP3 320kbs stored on my NAS works like a charm, but when I pick any FLAC music I get buffering errors, 1001 errors, or one second of music and numerous skipping and so on. The NAS is directly connected with a CAT 5E ethernet cable to the wireless AP, that shouldn't be a problem. Besides, listening to the music with a computer on the same wifi next to the speakers works flawlessly. What can I do to remedy to this problem? I am getting hopeless and it's next to impossible to use
Autoplay turntable connected to Five not working
I have Autoplay set to on for my turntable hooked up to my Five. My TT has a phono preamp built in. It plays nicely but it doesn’t autoplay. I have to go into the S2 app and manually do it. I want this to be seamless but does not seem to work. Any assistance or advice would be appreciated.
SiriusXM Unable to play selected item or browse channels
Here we go again! About mid-day today, I began getting the dreaded ‘Unable to play selected item’ or browse SiriusXM channels, This seems to happen every 3 or 4 months. I can log onto the SiriusXM player via a web browser so it’s not an account issue. I’m tired of every time this happens having to delete the service and re-add it. Also checked the support website of Sonos and it shows no problem with the service. Any ideas short of deleting the service?
S1 App frustrations
Hi Sonos, i have spent a fruitless few hours trying to get my system not work. Despite little hiccups with previous app updates I have generally been able to get it working. Now however, I am just sooooo annoyed and frustrated by trying to connect my well placed existing system. All the trouble shooting suggestions require massive disruptions to the WiFi in my house or unplugging each device and starting them individually, only to find they connect for a millisecond and then disappear and say the product was not found. I have sent diagnostic reports, but all it will say is nothing is found. i had a great system and well connected to my WiFi, only to have an obsolete system working perfectly for a number of years. Now I am just deflated and disappointed as I contemplate buying a new system I can afford! Thanks for not showing any loyalty to your customers or systems.
Apple Music playlists not switching with accounts
I’ve noticed an issue with Sonos seemingly unable to actually switch between multiple Apple Music accounts. My wife and I each have an Apple Music account, each linked to our home Sonos system. I first noticed that Apple Music through the Sonos app only shows my wife’s playlists (Apple Music —> My Music —> Playlists). This happens regardless of which account is selected on the first Apple Music screen. It does not change when I restart the app or my iOS device, or when I cycle through Apple Music accounts. It’s also showing in the other Apple Music menus like “For You” and “New.” In short, although the screen shows that the Apple Music account has been switched, and there’s a momentary screen refresh like it’s loading, the content displayed does not change.
Dropouts while listening to music.
Hi, I'm experiencing frequent drop outs while listening to music. They are usually short (2-5 seconds). Music basically stops playing on all of the speakers in my living room at the same time, and restarts on all speakers together. My setup is Playbar and Sub next to each other at the front of the living room, and two Sonos Ones at the back. Playbar is wired to a Wifi router which also sits at the front of the room, around 4-5m away from Playbar and Sub. There are also two Symfonisk lamps in the bedroom and Boost in between Living Room and Bedroom. None of the Sonos devices connect to my home Wifi, they are all on SonosNet, channel 11. Speakers and the controllers have been updated to S2. For this test I was playing music only in the Living Room. The "SONOS_IP_ADDRESS:1400/support/review" diagnostics page confirms that the Playbar uses channel 11 and also channel 48 to communicate with the Sub and Ones: Mode: INFRA (sonosnet) Operating on channel 2462 Home channel is 2462 HT Channel
Sonos alarm - snooze alert function doesnt work - can’t connect to product
Hi all I found an old closed thread about this. Has there been an update about the snooze iOS alerts not working when you try to select the snooze option? I keep getting “can’t connect to product” errors. Has this been acknowledged as a known defect/issue? Are there any known workarounds as it’s unusable at present. Thanks Bob
Sonos 1 (yes 1) says that my Play 1 and Connect Amp are not compatible!
Sonos thinks I upgraded to Sonos 2, but I didn't. Now it won't recognize my older speakers. I deleted my Sonos 1 apps, and re-loaded them. The icons clearly say Sonos 1, but the app still claims that my Play 1 and my Sonos Connect Amp are incompatible. How do I fix this?
S2 blew up my whole system.
I love Sonos. I have at least 15 products. Everything was fine until I tried to switch to S2. It didn’t recognize my very simple system at my beach house (one play:3 in the bedroom and two play:5 gen 2’s in the living room. I must have connected a component via Ethernet ten times already. I’ve rebooted, reset, initialized, you name it. My most recent attempt was to connect the play:3 directly to the router. It’s still there. Then I tried incorporating the two play 5’s. It can’t find them. Then I tried to find my speaker. It can’t find the Sonos WiFi. I’m striking out. I was on hold for 45 minutes with Sonos, then we were beginning the troubleshooting. Cecil said he’d call back if disconnected. We were disconnected once and he did call back. Then we have disconnected again and he never called back. Now it’s day two and I’ve been on hold now another 20 minutes. Cmon Sonos, don’t get too big I provide quality support. This &**cks. I never should have upgraded. I’m lost.
Sonos Move Poor Battery Life
Hi, I recently did an update on my Sonos Move and upgraded to the new app. Since then the battery life on my Move has been extremely poor. For example, I fully charged the Move on Saturday afternoon and within 3-4 hours it was flat. I was streaming Spotify over Wi-Fi and at about 65% volume. This happened twice on Saturday. I had put back on the base fully charged and went flat again in a similar time frame. Today I turned on and looked at the battery, it was at 53%, this lasted just over an hour and a half and went flat, the app stated that there was still 28% left. Not sure what has changed but the battery life is extremely poor all of a sudden and is nowhere near the purported 10hrs. Unit is 7 months old. Curious if anybody else has experienced this?
After S2 upgrade my Sonos system is extremely unstable, next steps?
I have five Sonos One/SL speakers, with two of them being in a stereo pair. I also have a Sonos Move. Since all of my devices are current generation products and I have an enterprise grade mesh WiFi network in my home (Unifi) I didn't think I would have any issues upgrading the system to S2. 90% of my listening is initiated with Alexa and is playing music from Spotify. Unfortunately I have experienced continuous problems with all of my devices since doing this upgrade. Devices drop off network L+R device will show a ? for one of the two speakers or only one of the two speakers will play. Alexa mysteriously stops working on devices. Can’t group devices for playback… one or more device won’t play at all even though the system sees it. Sometimes Sonos S2 app shows that a device is participating in group playback but also that the device is still available for another music session. I have rebooted devices multiple times, restarted the app, unpaired and repaired services (Alexa,
Problem with upgrade to S2
I have successfully updated to S2 version 12.0.1 by my iPhone. The problem is that i can't update the app on my MAC. When I start the app I get the information that I must update to S2 but when I push the update button nothing happen. I then found out that I am running 11.1 on the MAC and tried to upgrade to 11.2 first. But that does not work either. It downloads the upgrade but during “update the controller” I get an error “unexpected failure” How could I solve this? And another secondary question, I got the answer from the Swedish support contact that I could start a live chat with SONOS support, but I can't find how I start that?
Return shipping label - do they exist?
I’ve communicated several times with Sonos CS, email and phone. I’ve been told multiple times I’d see a notice from my logistics provider with the shipping label for both my RMAs - Still Nothing! I’m beginning to think I’m being worn down so I just go away. Anyone else having this issue?
Switching between different systems - lag
I am using Sonos at home and in my office - when I go from one network to another, the previous network’s speakers are showing for many minutes, until the list is refreshed. This wasn’t an issue a few months ago - I do this switch every work day, and now it has become a problem. I can’t find a way to force a refresh of devices. Very annoying - Even if I have been on the network for a good while (hours), and open the app, the list is still showing the devices from my previous network.
Sonos Arc/LG CX — audio drop.
Hi All, I have a Sonos Arc and an LG CX. Periodically, the audio (connected via eARC) drops out when we watch Netflix, Prime, Disney+, etc. The connection eventually comes back after a while (or after we move backward in the video we’re watching for long enough). When the disconnects happen, the Sonos app indicates the bar has no audio signal. Oddly, when the audio disconnects, it generally comes back if I let Netflix auto play one of its preview/trailers (this is regardless of whether the audio cut out when we were watching something on Netflix or not). Any thoughts appreciated. Am I right to think the issue is likely with the TV (accessing everything through the TV’s apps; no Fire stick or Apple TV, etc.)? And could this be due to an internet connection issue (though I see speedtest results of 150-250 Mbps, so I’m assuming not)? Thanks!
Sonos won't connect to TP-Link Archer AX6000
Hi Recently changed my router from a Linksys WRT1900ACS running Luci firmware to a TP link Archer AX6000 - my Sonos speakers refuse to connect to the 2.4GHz wifi on the AX6000. Sonos kit: 2x One, 1x One SL, 1 x Play:1, 1x Ikea Symfonisk bookshelf - I’ve upgraded to S2. All my non-Sonos 2.4GHz kit works fine with the new router. I’m running with duplicate SSIDs for 2.4 and 5 GHz I’ve tried with and without smartconnect. I’ve also tried setting up a totally new 2.4 GHz SSID. I’ve tried turning AP isolation on and off (usually off on my non guest networks). Speaker location isn’t an issue here - I’ve been trying the below with the speakers a short distance from the router. Tried the following via the app: Going through the ‘changed router/wifi settings’ journey Wiping the app and factory resetting the speakers. Joining the speakers using the ‘accessory configuration’ process (Apple native) Joining the speakers using the ‘select SSID and type in password’ process Connecting
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