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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,831 Topics
  • 26,907 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4831 Topics
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mcwinterrContributor I
asked in Components and Architectural
Sonos Beam and Ones connection issue with Apple Airport Express

I have a Sonos Beam and two Sonos Ones, connected wirelessly through my 2nd Generation Apple Airport Express with the latest firmware installed. This setup has worked just fine until recently, when I upgraded to Sonos S2 and got a new cable modem. Now, when I launch the S2 app on iOS 14, it says that I’m “Unable to connect to Sonos” and Alexa and Spotify (the only two services I’ve connected to Sonos through the app) doesn’t work. I have enabled access to the “Local Network” under the iOS 14 Privacy settings, and I’ve also completely reset my Sonos speakers to factory settings to no avail. The only thing that seems to temporarily work, is rebooting my Airport Express router. When I do that, I can access everything just fine through the Sonos S2 app, and can use Alexa and stream Spotify with no issues. But after a variable amount of time, it just stops working. I have no clue what the issue is, but has anyone else come across this/found a fix for it?

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M
3 years ago
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Pmeade92Contributor I
asked in Components and Architectural
Faulty speaker - software or hardware ?

I just installed my Sonos One SL for my kitchen and the sound quality is extremely poor. It is very tinny and sounds like the speaker is using less than 5% of its total capacity. I have a One SL and a Beam in my living room and the sound is excellent. This is incomparable and clearly broken or faulty. I have tried returning to factory setting and reinstalling software but no luck. Wondering if the speaker simply arrived faulty ? Any suggestions ?

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P
3 years ago
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pbirkeTrending Lyricist I
posted in Components and Architectural
Sonos iOS app often fails to connect

Why does the Sonos iOS app often fail to connect? This has been a problem with both Sonos 1 and 2. Works for a few days then stops working. Same issue across different iPhones and iPads. All devices and speakers have full wifi signal. Only thing that fixes it is a full app reset which is a pain. What is the solution. Any response about rebooting routers or access points will be ignored. 10 years later, we’re well beyond basic trouble shooting of an unstable code base. What say you??

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Corry P
3 years ago
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dvd4meContributor I
posted in Components and Architectural
Play:5 Gen1 no power, 2QS02 driver IC issue

Play:5 2QS02 Picture is from another community memberHello,I started this specific topic on the 2QS02 power mosfet driver because maybe someone figured this out already.The “no power” issue is related in my case by the lack of Vcc voltage on pin7 on this driver IC 2QS02, as in the respective Infineon datasheet.If I manually apply 12V on pin 7 then all is good, the power comes back in the secondary. At least it means there is nothing wrong with the IC.I know, I could power the driver IC externally, right? But then it will not be Sonos anymore…The supply voltage of this IC is related with that small 100uF 25V small capacitor located between the two big main 400V ones. I cannot see from where that 100uF capacitor is being charged, to be able to supply the power to 2QS02. There is anyone who figure-it out this part of the power circuit?Thanks

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D
3 years ago
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BHouseBillyContributor I
asked in Components and Architectural
Missing speakers

Hi there,  I have this recurring seemingly random issue with my system where at random the system drops all except the one speaker connected to the router from the app.This seems to happen randomly when everything been be good for a week but then the issue can already over night.No amount of switching the router is and on our the speakers off and on seems to make them reappear on the app. Devices seem to reappear at random after an indeterminate period of time. Today it's been 8 hours since I observed the issue and they're still.not backDevices1x play5 gen23 x play:1 ( one of these is connected to the router)1x arc   

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Ken_Griffiths
3 years ago
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AsmidsContributor I
asked in Components and Architectural
Sonos in one room wont group with rest

Hi, i have a problem.!!! Recently one of my Sonia the one I have in the bathroom won’t play when I group all the rest of them! I can play separate music in the bathroom, and on the other 3 I can play same. But it don’t want to be grouped with the bathroom. How to fix?

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A
3 years ago
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jarveContributor I
asked in Components and Architectural
Playbase won't power on

Hi All, I was happily watching my TV last night when all of sudden my Playbase turned itself off. I’ve tried to reconnect the power cable securely and have tested multiple power sockets but to no avail, the unit will just not turn back on again. Has anyone else come across this and/or know how to fix it? I’m guessing the power unit inside the unit may have failed so might have to send it off to be repaired. Any help greatly appreciated as I’m currently set up for 5.1 surround sound in my living room and without the Playbase the rest are pretty useless!Thanks.

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Ken_Griffiths
3 years ago
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MenacesoContributor II
asked in Components and Architectural
Products disappear and then reappear and volume keeps cutting out on system

Help.  After many years of near faultless operation of my system I am suddenly having real issues.The only changes I have made recently are to upgrade to a new BT Smart Hub 2 and add a secondhand Play 5 Gen 1. Two weeks later my problems started. First certain units started cutting out and then would suddenly kick in again. Then I noticed some products disappeared from the app. I have noticed on the app that after the volume disappears it looks like the signal is still being received (Radio) and then that stops too.  I have tried a router reboot, disconnecting power to products and tried to reset the system. I now have all products showing in the app but still get cut outs of volume. My whole system is hardwired.Any ideas welcome please.

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Ken_Griffiths
3 years ago
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frankly99Contributor I
asked in Components and Architectural
Airplay requesting password

My Sonos One has suddenly started requesting a password for AirPlay. I also have a Symphonisk on the same network which is working fine (not requesting a password). Previously for several months both have been working fine, including airplay with no password. Recently I bought a HomePod mini which is on the same network - that’s the only recent change I know of. Now I can airplay to the Symphonisk or the HomePod mini but when I try to airplay to the Sonos One, from any of our Apple devices (all of which previously worked fine), it requests a password.To summarise: Symphonisk, HomePod mini, Sonos One on the network. Several iPhones in use across the family. Everything works fine except when any iPhone tries to airplay to the Sonos One, it needs a password.What do I do?

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F
3 years ago
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MS3122Contributor I
posted in Components and Architectural
Keeps cutting in and out

I have 2 play 1 and a first generation play 5 mall works well until release of new controller. Can’t update as the gen 1 play 5 doesn’t allowme to. System works fine but the play 5 keeps cutting in and out. Play 5 in one room, 2 play 1 in next room with a wireless hub in between the two rooms. all Speakers are within 5 metres of each other. No hassles with play 1 but continuous drop outs with the play 5 please help

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Rowena B.
3 years ago
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RichieKiContributor I
asked in Components and Architectural
No light and not working.

Sonos connect unit was working in the morning but when we returned from a walk it wasn’t visible on the app and none of the lights were visible on the unit.Tried a different power lead. Still no lights and No action.Moved a connect from a diffenent room into its spot and it worked fine.Any ideas or am I the owner of a dead Sonos connect?thanks 

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Paul A
3 years ago
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Sbs8dtjContributor I
asked in Components and Architectural
Sonos constantly drops out - BBC Sounds and TuneIn via Alexa

Have had Sonos one for over a year. It keeps cutting out such that we have given up using it.  We use Amazon Alexa.  Diagnostic report 21005175

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Simon B
3 years ago
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pdxmuslContributor I
asked in Components and Architectural
Cannot link sonos speakers

I have the 5.1 system with the play bar. Something happened a few weeks ago where all 4 speakers got removed from the stream app. They were there before. I've controlled them multiple times. Or at least I remember doing it.Im trying to add them back in. I reset one of them. That seems to get it back in the app, but it couldn't be linked. Sonos can't seem to find any of those speakers unless I reset them.I think the problem might be that its trying to re-register the product, but its already registered. I have the same account. Same wifi. Everything is the same. The speakers just disconnected for some reason. Is there something I can do to unregister or import these speakers? Before you ask. I've rebooted everything multiple times. Sonos app is ignoring those speakers I haven't attempted to reset.

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Ken_Griffiths
3 years ago
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Christian RoebaekContributor I
asked in Components and Architectural
Cannot connect to new WiFi / Sonos App looses connection

Hello allIn the past I have changed router/wifi succesfully more that once but this time I cannot get connected to the new wifi.I have tried every solution (I have been able to find in here but no help)I am running two Play:1 and one Play:3I have done a factory reset on all three devices.I have added the Play:3 (using a cabled connection) and then added the two Play:1 succesfully.Everything works fine at this pointThen I go through the wireless setup part. It tells me that I am connected to the new wifi and that I may disconnect the ethernet-cable. Once I do this the sonos app looses connection immediately. (if I press play on any of the speakers they music will start playing, so the speakers must still be connected to the wifi)Once I plug in the ethernet cable I am able to connect again with the sonos app. Any ideas would be greatly appreciated Br. Christian

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C
3 years ago
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Pw72Contributor I
posted in Components and Architectural
Sonos S2 app frequently loses speakers

I am running the S2 App on an iphone. I have a Beam and two Play1s connected as a surround sound system and a Play One in my office. None are wired, so I am using a wireless setup. I find that several times a day my app loses connection to the system, then it pops back up again. During this loss, the speakers still playy music  (manually using volume up/down or pause play on the speaker also works) They also respond to Alexa OK when hte App loses them, So it looks like the speakers are connected OK to the router. It is an app connection issueto the sysyem. So I have removed and re-installed the S2 app. I have removed and setup the sonos system as new, I have turned off my router (left for 5 mins with no poweer) and ensured that I am using Channel 11 on the router. Still no joy. I culd wire my Beam to the router as they are close. IS that worth trying, or does anyone else have any other ideas?Oh, and I have spent some time with Sonos support but it didnt help. I’m entirely sure he under

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J
3 years ago
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SoundsearcherContributor I
asked in Components and Architectural
Sonos products connecting to a different WiFi

half of my sonos products have switched by themselveds to another wifi netwrok in my housr. how do i get everything back under the network that i want? i have sonos boost connected to router but half of my products arent even recoginiing it. 

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Smilja
3 years ago
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royhicksContributor I
asked in Components and Architectural
Unable to send diagnostics but able to play radio

Acquired some used ZonePlayers(ZP120, ZP90) from my neighbor and unable to manage them using the S1 app, because the software on the device is so old ( 14.5-40190c ).  Getting error 11 when trying to initiate SW update.  Can’t even send diagnostics, but, using the mini controller I am able to get the device to play ‘radio’ so that leads me to think the network connection is ok.In any case, I’ve simplified the network setup and have the ZP directly connected to the cable modem, no wifi router in the middle, and still no luck.  Internal logs don’t really have much detail either…[Thu Jan 1 00:11:58 1970] <diag:topology,1> Unable to submit diagnostics. Response from server: none[Thu Jan 1 00:12:03 1970] <diag:topology,1> Unable to submit diagnostics. Response from server: none[Thu Jan 1 00:26:50 1970] <diag:topology,1> Unable to submit diagnostics. Response from server: noneI’m a bit concerned that the device can’t seem to reach NTP either.  Talked to the chat support

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R
3 years ago
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JajajajajaContributor I
asked in Components and Architectural
Can't connect to Sonos

Cant conect. Sonos 5, gen 1. HAd it for 2 years and used it maybe 2-3 hours. Cant conect. Trude everything!

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Airgetlam
3 years ago
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SRCN1991Contributor I
asked in Components and Architectural
Spotify always drops or skips

When using spotify the playback always drops and we get a “ cannot connect to spotify”WiFi is all good and connection is good - any help?

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Simon B
3 years ago
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dlegrandContributor I
asked in Components and Architectural
Chime alarm instead of Spotify playlist

Hi community, In the last days/weeks (wasn’t home for holidays, can’t tell when it exactly started), my usual alarm using Spotify playlist “wake up and smell the coffee” (about 100 songs I would say) doesn’t start and instead chime alarm runs.when I take the Sonos app on the phone and start the exact same playlist, music starts normally. Based on previous posts, I can exclude the internet connection problems, I checked it,  the Spotify account is premium and the playlist is official Spotify with not too much songs. I’ll continue my investigation but if someone has ideas, feel free to share.best regardsdavid

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E
3 years ago
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Karin123Contributor I
asked in Components and Architectural
My iPhone can't find and connect with my Sonos system

Himy iPhone can’t find and connect with my Sonos after getting a new router?

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Airgetlam
3 years ago
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JackieZContributor I
asked in Components and Architectural
Sonos speaker not allowing me to watch live streamed video - causing the video stream to skip and repeat like a broken record

My brand new Sonos speaker not allowing me to watch live streamed video - causing the video stream to skip and repeat like a broken record. When I switched to my laptop’s internal speakers it resumed playing just fine.

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J
3 years ago
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dperovicContributor I
asked in Components and Architectural
Sonos forgetting music queue: "No music selected"

I’ve had Sonos for YEARS now.  Recently, I feel a little bit after the split of S1 vs S2, I’ve been experiencing an issue where my speakers forget what they were last playing when they were last stopped, as if power had been lost and came back on again.For example, the Sonos One speaker in my bathroom typically is used to play one of several Pandora stations.  Over the past several weeks, when I try to resume the speaker, it will just “bee-boop” alerting me that the app will say “No music selected”.  So I go into the app (or ask Alexa) to play a Pandora station while I get ready for the day.  When I’m finished in the bathroom, I hit the button on the top of speaker to pause the music.  The next day when I go back into the bathroom to start the music again...”bee-boop”.Is this an app issue, or a network issue, or something else?Diag: 2137729814 

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Corry P
3 years ago
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LeBruunContributor I
posted in Components and Architectural
Terrible priority. Sonos has serious problems they don't want to fix. Terrible customer service

For such an expensive brand, problem solving should be high priority, why is this not the case with all the problems the Sonos app has? Especially just fix the damn connectivity issue, most of the time my Speakers are useless. Until Sonos makes this a priority, I will not recommend Sonos nor buy more products.

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ratty
3 years ago
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sneakkingContributor I
posted in Components and Architectural
Stability Tips from a WiFi Engineer

Hello everyone, I’ve been an WiFi (IT) Engineer professionally for 10+ years and wanted to share some thoughts and tips that I hope can help some of you out there struggling with the stability of Sonos and their App.Sorry this is a long post, you can skip down to the ***TIPS**** section if you would like.In our industry we roll our eyes every time a customer wants to widely support IOT devices, or Internet-of-Things device, such as a Sonos, AppleTV, Roku, Smart TV’s, Gaming Consoles, you name it, in a enterprise environment. These Sonos are no different of an animal and for the price you pay, the software is exceptionally poor at best.  I am guessing Sonos speakers are QA tested in severely isolated wireless environments and not enough in the real world, where there are countless interference sources, hundreds if not thousands consumer grade different wireless routers. Unfortunately for us customers, we all live in the real world and not perfectly isolated wireless environments.To give

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K
3 years ago
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