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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,827 Topics
  • 26,878 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4827 Topics
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mjayesssContributor I
asked in Components and Architectural
Radio has silent pauses

A new issue has arisen in recent months: the radio blips, sometimes several times and hour.  It goes silent and then after a few seconds it comes back.  I followed all these suggestions to no affect: https://support.sonos.com/s/article/305?language=en_US  First I thought it was my 6 year old Connect being, well, just old, but the same issue is happening on 2 brand new Ones.

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controlav
3 years ago
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Randolphr123Contributor I
posted in Components and Architectural
Sonos Amp issues playing Soundcloud

I am currently in Haiti. My Sonos AMP connect plays music via soundcloud, but will not play all the music that I look up. It says that the access is denied. I tried changing my VPN to a US VPN and it works on Soundcloud, but not my (Soundcloud) SONOS S1 app. Can this problem be fixed or will it not work?

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Rowena B.
3 years ago
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PurvisContributor I
asked in Components and Architectural
connect amp lowers volume after trying to increase it

The light is also flashing orange

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Rowena B.
3 years ago
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bobbcat1969Contributor I
asked in Components and Architectural
Play 3 weak flashing/blip white light

Hello all, I have a play 3 that has disappeared from my sonos network all of a sudden.  The flashing light-type is not familiar. It is a quick blip-flash, not the normal, steady flashing white light I have dealt with now and then over the years.  I have gone as far as attempting a full factory reset to defaults by unplugging and holding the mute button while re-plugging back in to no avail.  I have also had an ethernet cable connected directly during troubleshooting.  I am suspecting a bad power supply.  Any other suggesstions?  And if replacement parts might be needed, is it worth it?  This play 3 I’m guessing is around 7-8 years old

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Paul A
3 years ago
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Roychacko05Contributor I
asked in Components and Architectural
Strange noise/interference even after unplugging Sonos

My Symfonisk made a random noise when we weren’t using it. It only lasted a second or so and sounded like interference. A few minutes later it happened. After it happening three times I unplugged the Sonos but it strangely still happened after it was unplugged. The diagnostic number is 987395047. Would anyone be able to tell me what’s going on? 

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Paul A
3 years ago
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MidiansgateContributor I
asked in Components and Architectural
Cant find system

Hi all. So I got the Sonos one(three of them) and the sub. I did the initial setup and all was good. One day the app wouldn’t connect to Sonos and now I have tried reconnecting all of the products… it always says… product it isn’t shown.. unplug and replug to finish setup. I have connected all to WiFi (same network) I unplug and plug back in… still undiscoverable.  When I initially set it up it asked what room it was in and all that. Now it lets me add system… I hear the thing, connect to WiFi successfully….then nothing. Please let me know if you have had this issue. I have the arc in the way and am currently unable to enjoy my system.

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N
3 years ago
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randypsContributor II
asked in Components and Architectural
this morning no sound from Apple tv through Sony X800H

the newest app on my iphone, only use the Apple Tv as source.  Tv set to external speakers.  Put Apple to sleep last night as usual, this morning no sound.  Apps played, reset including power on all components.  App kept just showing Music.  Finally saw the output from Sony ARC port to the Beam

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Annazel S
3 years ago
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JazzaContributor I
asked in Components and Architectural
Room shows on some iPhone apps but not on others?

Room (on new Amp) appears on some S2 apps but not on others? All hardware up to date. Reinstalled S2 app and the problem persisted. What’s going on?

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J
3 years ago
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GeorgeLeigh5Contributor I
asked in Components and Architectural
Diagnostic Report 324301701

Static noise coming from Sonos. Diagnostic report number 324301701

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Annazel S
3 years ago
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Jean-JacquesContributor I
posted in Components and Architectural
Première Sonos

Bonjour,Quelqu’un pourrait t-il m’aider?Impossible de jouer une radio ou d'écouter TidalJe ne sais pas comment faire…Merci pour votre retour.Jean-Jacques

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Airgetlam
3 years ago
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CbapolloContributor I
asked in Components and Architectural
SONOS FIVE DRIVERS

To whom may concernCan someone help me?? I have a sonos five. I have an accident and it seems a woofer driver got damage? Can somebody tell me where can i buy a woofer driver to replace the one got damage?Thanks a lotSincerely Daniel

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Simon B
3 years ago
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Matthew YatesContributor I
posted in Components and Architectural
Can’t Update be Use of Incompatible Products on S1 and S2

Hi,I have a mix of S1 and S2 products running on the S1 and S2 controllers.However now I have been asked to do system updates on both and reauthorize my Spotify account.  Trouble is neither controller will perform the update as it says I have incompatible products on each (I.e the S2 products are picked up by S1 and vice versa).  and I can’t remove the products as it says I have to update first!  has anyone had this issue and be able to help?!  thanks! 

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Airgetlam
3 years ago
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Zac19Contributor I
posted in Components and Architectural
Can't open S1 app - prompts to open S2

Hi I have a play3 and a play5 1st gen. On the Sonos 1 app, i could play them no problems as a pair. Now when I open the sonos 1 app it says I must upgrade to the Sonos 2 app. But the Play5 1st gen is not compatible with the Sonos 2 app.

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J
3 years ago
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nortoncaffContributor I
asked in Components and Architectural
PC - Searching for your Sonos System

Play 5 gen 1, Play One gen 1 and Sonos One gen 2 PC Windows 10 is searching for Sonos system. This could be following updating today. I’ve uninstalled the program on the PC and downloaded it again. I’ve pressed the volume and play button on the Play One, been told the PC is connected to my system but it still can’t find the system, it is searching.Having rebooted the router yet again my Samsung phone kept losing the system but seems to have settled.Play 5 “got lost” but is now on the system, having had to use a LAN cable.Over three weeks ago we had a new Sky Q router and this didn’t affect things. The PC is connected via LAN to the router. There is also a wifi signal from the new Sky Q! TV box and a booster but this PC is “hardwired” .I’ve turned everything off and then on again ie reboot PC, phone and router.Clicking on “System Support” gives gobbledygook.I usually use the PC so this is just so frustrating!! Can anyone help please as I’ve been so pleased with my Sonos but this is caus

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N
3 years ago
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Mrs-PContributor I
asked in Components and Architectural
Server not found after changing wifi password and mac can't find existing sonos system

I’ve changed my wifi password using iphone app for S1. Tried to play music and a pop-up notice advised it can’t find server. On my mac, I’ve opened S1 app and no music library just pop-up box headed sonos set-up; existing or new. I selected connect to existing but it states system not found. I’m unable to connect an ethernet cable as have 3 amps with entwined wiring in the wall and my router and bridge are not close enough. I’ve updated my sonos when I’ve changed my wifi password before. Don’t understand why this is so different. Before I throw my sonos in the bin, are there other options?

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Rowena B.
3 years ago
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ebk12815Contributor I
asked in Components and Architectural
cannot add a sonos connect

I cannot add my sonos connect that I bought in 2017, I followed all the instructions, factory reset, update, hard wired, etc and all I get is an error code 1008

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Airgetlam
3 years ago
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paulbjarneContributor I
asked in Components and Architectural
No sound through Port

I have a Sonos setup with Port and Play1. It worked fine until I changed my email adress on Sonos. Suddenly no sound came through the port. The network is okay, cables are ok, and the port shows normally in my Sonos app. I do get music through the Play 1, bu not the Port

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Paul A
3 years ago
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Carol McKayContributor I
asked in Components and Architectural
New system too finicky

Our Sonos system is about 2 years old and includes a Connect which Chanel’s our stereo system and two Sonos Ones. I found the old system finicky, but this new System 2 is even worse. The Connect will connect to our wireless network briefly and then lose it. It is close to a Roku that is wireless and with with we have very few connection problems unless there is heavy internet traffic. I have updated the components of the new system and keep reinstalling the Connect. But it will not stay connected. Very frustrating!! Help!

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Ken_Griffiths
3 years ago
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TubbeContributor I
asked in Components and Architectural
Intet virker

Hejsajeg kører med S1app og pludselig er alle mine højtaler forsvundet.jeg har prøvet alle jeres fejlfindingsmetoder og har nu fået ca det halve af produkterne tilbage på min app. Men resten vil bare ikke - mangler pt. 1 stk soundbar, 2 stk symphoni, 1 stk play 5, 2 stk play 1, 1 stk subdet er som om at jeg kan finde enhederne men det falder af igen under konfiguration app styres via iPad/iPhone iOS 14.2 og alt er opdateret.

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Ken_Griffiths
3 years ago
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johnsonstephen257Contributor I
asked in Components and Architectural
Streamed mucis and radio drops out

HiI am having constant problems with streamed music and radio dropping out.  This is particulary prevalent in the mornings.  I usually group  a Sonos 5 (1st Gen) and a Sonos Move in the morning, the drop outs happen on both speakers at the same time.  I have tried changing the wireless network channels on my router, but this does not solve the issue.Some days are worse then others.  This morning (16th December 2020) it was cutting out every couple of minutes for 10 seconds or so.Any help appreciated.ThanksSteve 

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Annazel S
3 years ago
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Jbid9020Contributor I
asked in Components and Architectural
reduced sound from one Sonos 1 speaker DR: 1532092781

Hi, I have recently upgraded the SONOS app and added Amazon music, after a day the sound on one sonos one speaker (there are 5) is poor, sounding very muffled. I am about to add a Sonos port to the system, but I’d rather clear the sound issue, assuming I can before I add it. I have read other posts about similar issues but very few show a resolution, any advice ?CheersJohn

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J
3 years ago
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Sweeney19Contributor I
asked in Components and Architectural
Sonos Amp

I have a Sonos Amp + 4 x Monitor Audio C165 In-Ceiling Speakers. 2 speakers in one room and 2 in another.is it possible to split the rooms so I can have 1 room play music and the other off. I only seem to be able to control them both together as they are grouped under the one room.

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J
3 years ago
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MMPContributor I
asked in Components and Architectural
Sonos keeps disconnecting from wifi

So I’ve had this speaker for over a year and recently it has started to disconnect from my WiFi randomly. It will just stop playing the song and when I try to get it work through Alexa it says it’s having a problem understanding. When I go into the app it says that it cannot cone t with the speaker because the speaker isn’t connected to the WiFi. Everything else in my house (tv, computer, phone, tablet) is all still connected so it’s not an internet issue. It won’t work again until I have unplugged the speaker and plugged it back in. It is doing this daily at this point. Does anyone know how to fix this? 

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Airgetlam
3 years ago
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jpatel1810Contributor I
asked in Components and Architectural
Alarm plays chime instead of Sonos radio

This is happening more often than not now and seems to be a common issue on here. The chime often plays instead of radio. When manually turning on the radio channel there are no issues with it starting.Diagnostic number is 1767545854.

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Annazel S
3 years ago
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James1971Contributor I
asked in Components and Architectural
TP Deco Mesh

I have multiple speakers. In an attempt to reduce “bouncing” I invested in a Boost which I have connected to a TP Deco mesh main unit from the router etcin other rooms I have a Deco slave unit.Should I be connecting my other speakers to the Deco via cable or not?The bouncing does not seem so bad but now music occasionally drops.  Any advice or an idiots guide of what I should be doing would be much appreciated.   

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Paul A
3 years ago
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