Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 3,883 Topics
  • 21,925 Replies

3883 Topics

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RF7Contributor I
posted in Components and Architectural

Sonos One dead (cannot power up).

i just had one of my Sonos One, less than 2 years old, die on me over the weekend. it doesn’t power up at all. it’s not the power cable as the cable works with another unit i have. what should i do? and fortunate / unfortunate timing, as i was looking to buy a few more units - need to relook options.

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T
6 days ago
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JackInBrooklynTrending Lyricist I
asked in Components and Architectural

SonosNet Just Not Good Enough?

I have LOTS of Sonos speakers.  I’m in a 18’ wide, 4-story (including the basement) detached house in NYC.  It’s not a big house.  There are speakers in both rooms on the 3rd floor, 2 out of 3 rooms on the 2nd floor, all 3 rooms on the first floor and the basement.  The way I figured it, the Sonos mesh network would work very well in these circumstances, but I have not found it to be solidly reliable, especially when playing in multiple rooms. Some days it works pretty well, but some days (like last night) I can’t seem to get it to play a single song without drop-outs and failures.I do have older Sonos units (Play 5, Play 3, Sub) and I wonder how good the Sonos mesh network actually is.  I have a TP-Link Deco (older M3 model) mesh Wifi router with 2 extenders (1 on each floor).  It’s a dense area, but not like an apartment building.Other than running Ethernet throughout the house, what is my best course of action?  Am I stuck just hoping the wifi will work well today?  Are there tests

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buzz
2 years ago
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doug11205Contributor I
asked in Components and Architectural

everything is suddenly “incompatible” with S1

I have been using Sonos S1 with my 11-speaker system comprised of Sonos One, Sonos Play:1, Play:5 and playbar and I took one of the Sonos One speakers with me on vacation and used it on another network in the Sonos 2 app.  I am now back home and all but one of my speakers (the Play:5) shows up at “incompatible” in the Sonos 1 app, and the “updates” don’t work.

1
D
2 years ago
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jwest1113Contributor I
asked in Components and Architectural

Speakers dropping out after adding Move

I have an Arc, four Ones (each in a different room) and a Move. Over the years, I’ve had occasional problems with speakers dropping out, but never sustained or consistent. Since adding a Move to my system a few weeks ago, the problem has been nearly constant. If playing to more than one room at a time, speakers regularly cut in and out, frequently enough that the system is becoming unusable. Some speakers do this more than others, but it happens with all of them, with no discernible pattern. This happens whether playing via a streaming service (usually but not exclusively Spotify) or via my local Music Library.The Move integration may be coincidental, but the problems have coincided with its addition. 

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AjTrek1
2 years ago
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N15663Trending Lyricist I
asked in Components and Architectural

Issues with 12.1?

Ive had really horrible performance on the latest updates. Song titles don’t update, grouping/volume doesn’t update or is very slow, etc. I rebooted the network per a support sessions with Sonia and rebooted my units and reinstalled the app today. Any ideas?

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Annazel S
2 years ago
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mark_goryContributor I
asked in Components and Architectural

Sonos app "unable to connect to Sonos"

After I upgraded my Sonos Ones (4 of them, 2 pairs) to S2 and downloaded the new app, everything was fine - at first.  About 10 minutes later, the app gives the error message “Unable to connect to Sonos”. I connected each of the speakers directly to my router (wired) and everything worked great.  I gave each of them a static IP address.  When I returned the speakers to their respective rooms and now connected to the network wirelessly, it worked fine for ~10 minutes.  My iPad is on the same wireless network.  Interestingly, I can play music on the speakers via my Amazon dots.  Also, these speakers have been working fine for a couple of years without issue until I upgraded the app.  

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Airgetlam
2 years ago
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RonBossonContributor I
asked in Components and Architectural

Sonos app S1 connection problem

I have 2 connect amp and 1 connect connected with uit cables to  my router.Everything is working fine, after I have installed wifi repeaters with same Network name and password the app doesn’t work anymore.I need The reapeters to have wifi signal in my appartment. please adviseert

1
Ken_Griffiths
2 years ago
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dinosaursssssssContributor I
asked in Components and Architectural

Sonos One not connecting to Nighthawk AX1800 mesh network

Hi, I’m having trouble keeping my Sonos One connected to my mesh network; from looking around, it seems like people have been able to use Sonos products with the Nighthawk AX1800 (EAX20) mesh extender, so I’m wondering if there’s some misconfiguration on my end. I didn’t change a lot of settings when I set things up, there are separate 2.4ghz and 5ghz networks (I’m not using the Smart Connect features, which combine them) and all the Sonos devices are connected to the 2.4ghz. So everything is connected via the same SSID and password, but if a device switches to connecting to the mesh extender, it becomes unavailable in the Sonos app. The main router is a Nighthawk AX5400 (RAX50S). Anyone have ideas if there are settings I could be changing here to resolve this?

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Rowena B.
2 years ago
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Ian_77Contributor I
posted in Components and Architectural

Mesh and Sonos Connection Issues

Hi,I’ve recently bought a Linksys mesh system using an MX5300 node connected to my modem and two further nodes connected to the MX5300. I also have a Sonos Move and Play 3 and Play 5 (Gen 1).These all got along fine until I installed the mesh system. After spending all day trying to set up I now have the Move working through the Sonos 2 app although Alexa acknowledges but won’t play radio stations. At various times the Play 3 and 5 have been recognised but now aren’t.I realise this is something to do with the various wifi networks/settings and not helped by the Play 5 being Gen 1 but seeing as they all worked together before I can’t see why I cannot get them to work now. The Sonos 1 app says to set up a separate system but whenever I reset it to try to use Sonos1 it just goes back to saying the app needs to be updated to Sonos 2.I also realise Sonos only works on 2.4Ghz. I can’t connect either 3 or 5 directly to the Mx5300. All help appreciated.

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M
2 years ago
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willy lambrechtsContributor I
asked in Components and Architectural

Sonos one.

na een ander wifi netwerk te hebben, krijg ik mijn sonos one niet meer geinstalleerd

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W
2 years ago
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Sam the shamContributor I
asked in Components and Architectural

New app.

Most times i go to use sonos, app not connected to wifi (phone is) other family have no issue, only my phone. Was perfect on old app. Was about to invest in sonos move but wont until this is resolved.If i open the app and leave it open it will connect in 10 odd mins? some times less. Tried restarting phone, router, reload system.   

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S
2 years ago
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Tony McToneContributor I
asked in Components and Architectural

Klipsch R-51 x Port setup

Hey team, Look for some guidance on the right cable setup here. Existing setup = Rega turntable into Klipsch RP51 powered speakers. Acquired a PORT and 2 x Sonos One’s.  Having trouble getting both vinyl playing through the Klipsch via the Port and also streaming audio from the Sonos app.Unsure on the right cable setup to go from  Port into the powered speakers and wondering if anyone has had a similar setup and solution? Have tried the following:-Digital Coaxial out into the RCA plugs-Digital Coaxial out into Aux-RCA out into RCASeem to just get a fuzzy sound coming through or no sound at all. Any pointers or am i completely missing something super simple? :) Pic of Port & Klipsch for reference belowAny tips appreciated! Thank you 

2
buzz
2 years ago
K
Karin MContributor I
posted in Components and Architectural

Apple music activity playlists

When I select an activity playlists no music is listed and it says “no selections are available”. I use this feature all the time so it’s a recent issue. I can access my recently played playlist but nothing new. Has anyone had a similar issue? 

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Rowena B.
2 years ago
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JohnboroContributor I
asked in Components and Architectural

reset password.

Unable to reset password. have used reset facility but systems does not recognise new password 

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Paul A
2 years ago
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malssonosContributor I
asked in Components and Architectural

New speaker wont connect via airplay

I have a new Sonos move . I can play music to it via the new Sonos app but can’t connect to it directly via airplay from within Apple Music. I have a Sonos 5 in the same room that can connect and play from both the app and airplay direct from Apple Music but for some reason I can see the move listed as a device via airplay but connection fails each time?Any suggestions great fully appreciated

1
Rowena B.
2 years ago
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Edster69Contributor I
asked in Components and Architectural

Move won't connect

I am trying to connect my Move to my existing Sonos system, It will find the MOVE but when I go to the next step it says unable to connect. The move sometimes has a blinking red light sometimes white, sometimes green..I am ready to return this…

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S
2 years ago
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momsanangelContributor I
asked in Components and Architectural

Playbase muting randomly and starting

My Playbase keeps muting (rapidly on and off) during TV. I have disconnected WiFi and the AutoTV but it is still happening. I also replaced the optical cable. This started about 2 weeks ago and is driving us nuts!

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Annazel S
2 years ago
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RuthEllen63Contributor I
asked in Components and Architectural

Sonos Controller on my Mac has ? and won't open after an update.

I can’t open the Sonos Controller on my Mac after having updated.  The icon has a question mark.Thanks,Ruth

1
J
2 years ago
A
AudioDuckContributor I
posted in Components and Architectural

Playbase stropped working

Hey,Had a playbase connected to some play Ones as part of a surround sound but the playbase lost connection. De-coupled them all and factory reset. The Ones came back no problem but the playbase refused to connect at all.I’ve hard wired it to the router, I get a green flashing light when I plug the base in… the app then recognises that it’s there starts to go through set up but stops saying connection has been lost… any ideas?went ahead and sent some diagnostics up front… the number is 1807319793. tried using iPhone and iPad to run set up...

8
D
2 years ago
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Maurizio_1Contributor I
asked in Components and Architectural

Few ms delay between One and Port

I have many speakers. I grouped a Sonos One and a Port (the port is sending his output line to a Yamaha amplifier) but there is a few ms delay between the two sounds. I tried to set the sound compression to none and to change the WiFi channel but nothing changes. I’m going mad… I sent the diagnostic and its number is 862404893 (in case someone from the support sees it...). I had this issue since I installed the system, I tried to plug, restart, change the input in the Yamaha Amplifier (RX-V375). I used to have the Connect and a Play:1 connected in the same configuration but I never had an issue, but then I upgraded the system due to the S2 app compatibility. Any other in the same situation? Thank you! 

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M
2 years ago
M
MellorsContributor I
asked in Components and Architectural

Turntable Through Port Drop Outs.

Nad C558, NAD PP2E PreAmp, Sonos Port, Boost, Play Bar, Sub, 2x Play 1’s, 2x Play 3’s, One, Move I have recently added a Turntable, Pre Amp and Port to my expanding system. My issue is drop outs. I have set buffering to maximum and also selected compressed audio but the issue remains. It’s so bad that I can’t realistically use the Turntable. I’m hoping that its a set up issue and that I can sort this. Any ideas? 

1
Airgetlam
2 years ago
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User359317Contributor I
asked in Components and Architectural

Sonos speaker connecting to wrong mesh point.

Hi there, I’m a long time user of Sonos products, all the way to the first Play:3.  Lately, I updated my whole system with Sonos ones, beam, move etc… but am encountering one very frustrating issue : I updated my home wifi with an AMPLIFI Alien mesh system, that works wonderfully and provides very reliable and fast connection everywhere in my apartment, but all my speakers connect only to the main router, no matter how far they are from it, instead of the mesh point which is about 2 meters from the speaker.  This causes a lower quality connection speed, and this occasional dropouts and disappearances of the speaker from the app. I tried unplugging the Sonos, bringing it closer etc, but nothing helps. Both access points share the same ssid and the Sonos speaker is my only product behaving this way. I submitted a diagnostic : 17083864 Thanks for your help!

12
U
2 years ago
M
MessicaJurphyContributor I
asked in Components and Architectural

Netgear Nighthawk - system dropping/product cannot be found

We have recently switched from a Google Home mesh network to a Netgear Nighthawk system.We previously had no issues with connectivity but as we are a long house with one, yes ONE lan point, we are reliant on a mesh network to ensure strong signal throughout our home.Since installing this, we’ve consistently had issues with products (specifically our Move) dropping out and our system dropping out completely.I am not suuuper make tech savvy and have seen loads of articles on setting up a central wifi point for the system but I’m a little at a loss I’ve logged a diagnostic report with the number  935382745 and would appreciate some guidance as Australian support number isn’t operational on the weekends.

1
Rowena B.
2 years ago
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richardbostonContributor I
asked in Components and Architectural

Connect:Amp as Surround.

I’m trying to add a connect amp as surround speakers, with Amp as main speakers - but when getting error message ‘two compatible Sonos speakers are required’. There is no option to add the connect amp.  Using Sonos 2 app 

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G
2 years ago
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Arnaud1997Contributor I
asked in Components and Architectural

No power on my Playbar / j’ai perdu ma Playbar

Bonjour, Hi,J’ai perdu mon playbar. Je n’ai plus d’alimentation après seulement 8 ans! I lost power on my playbar with no advice!Que faire maintenant? Quand même pas remplacer après seulement 8 ans? What can I do? This is unacceptable after only 8 years!Merci, thanks.

1
Krishma M
2 years ago

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