Components and Architectural
Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.
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playbase stopped working with TV after "upgrade" to S2
I use a TV as my computer monitor via an HDMI cable and a playbase as an external speaker. When I updated my playbase to S2, I lost sound coming from my computer. I can still stream music to the playbase but I get no sound from the computer. It's as if the optical audio cable was not connected between the TV and playbase. I've tried replacing the cable to no avail. I've also replaced the HDMI cable from the computer to the TV. The windows 10 sound troubleshooter replaced the audio drivers. Still no sound. Please help. Thank you.
How many Amps?
In addition to my Sonos speakers, I have 2x Klipsch RP 600s. I drive them with the Sonos Amp. I also own 2x Klipsch Heresy (about 35 years old). For maximum performance, should I buy another Sonos Amp to drive these (1 Amp for the RP 600s, and 1 Amp for the Heresys?). I don’t want to waste money, but want to make sure I’m maximizing performance. thanks
Computer Doesn't "Wake" Sonos One
I have just purchased the Sonos One. I’m an Apple Music subscriber, I have an iPhone and a MacBook Pro. I set the audio output on the MBP to the Sonos. When I haven’t used the system in a few hours and I return to my room, I see that the MBP is still set to output to the Sonos. I’ll start playing music on the Music app but there is no sound coming from the Sonos. Apparently I need to wake it up? I tap once on top of the Sonos and that “wakes” it but it also pauses the music. I won’t say this is a show stopper but it is less than optimal at the very least. How do I prevent this from happening?
Sonos Amp with Audioquest Firefly question
My iPhone w adaptor linked to AudioQuest Firefly sounds very good using line in settings. Question is the recommended Source Level to set the Sonos Amp “source level” in the Sonos app. Louder with higher levels but also harsher to my ears. 2.1 millivolts I believe output on the firefly. thanks ahead of time
Sonos soundbar audio is jumpy and cuts in and out
Sonos soundbar is connected to wifi which is about 5m away but cant be connected via a cable. Sound works fine when turning on for about 3 mins and then starts cutting in and out. All other devices working fine on the same wifi connectionWifi speed is 50mbpsDiagnostic Number: 1697054384Can anyone at Sonos please help a dude out !
ma sonos one saute de mon reseau quand je joue de la musique sur cette enceinte et une autre de mon reseau
Bonjour, je viens de faire l’acquisition d’une sonos one d’occasion que j’ai intégré à mon réseau (arc + sub, ainsi que 4 sonos one à différents endroits de ma maison). Mon système a toujours bien fonctionné historiquement. Cette nouvelle enceinte rentre sur mon réseau mais dès que je joue une chanson dessus ainsi que sur une autre enceinte de mon réseau, ça plante et là one d’occasion devient invisible. Il faut que je débranche et rebranche pour la réintégrer à mon réseau. Dès que je recommence à jouer de la musique plus que sur cette enceinte uniquement ça saute. J’ai fait la réinitialisation d’usine 3 fois (avec le bouton connexion pressé lors du branchement) mais rien n’y fait. Je précise que le je reste du système fonctionne parfaitement. J’ai juste un bug avec cette enceinte qui même si elle est d’occasion est parfaite d’aspect…j’ai relancé plusieurs fois ma box également. Je me demande si ce n’est pas un vieux réglage de son ancien propriétaire qui persiste, une incompatibilité
Sonos Cannot Connect to Spotify
I have a strange one and i have searched for this issue and see loads of folk have had this before however my issue is weird.So we have been using Sonos (ARC,sub and 4 sonos one) for 2 months and everything is awesome.Last night we were listening to spotify and suddenly everything goes quiet.I check my sonos app (where i had triggered spotify from) and was told it had lost connection.I went through all the usual fixes, router reboot, dhcp refres, sonos reboots and nothing fixed it.I noticed i could play from Spotify though by selecting a speaker. What i also noticed is that volume was really low when all speakers were selected but if i started with the lounge and added speakers back it was fine.Then i went back once i had triggered play from spotify and i could again trigger it from sonos.I thought this was fixed.However tonight i have the same issue. Got it working in the same manner but this is a pain in the arse and not why i dropped the cash on this setup.Can anyone help?I have sub
Changed broadband and Alexa has stopped actioning my commands
I changed broadband providers and since then whilst Alexa response and acknlowedges my request:Alexa, play songs by Prince Playing songs by prince on spotify… nothing happs. I can access the sonos app or spotify app and play songs / media on any of my many devices… but none can be operates via Alexa.I have removed Alexa from all devices - no joyRemoved all services from sonos - no joyDisabled all skills on alexa and re-enabled - no you I have a beam, several ones… none work
A couple of faults
So Sonos crew, i wonder if you can help?First problem, I have 2 sonos one that i have made a stereo pair, the problem i have is that if i talk to my right speaker, and ask it to play music via spotify, Alexa advises that the device is off line. If i give the request to left speaker, the instruction is followed out, but sometimes with a problem.That problem is that even though Alexa says she has understood what i have said, no music plays. However if i say “Alexa, Pause” and then “Alexa Resume” i then get the music.Any one have any ideas? Cheers Neil
Soundbar volume affected by electric fan etc.
Hi all, It seems my SONOS soundbar is continually adjusting when I have an electric fan on near it. It also seems to do this when many people are in the house. It’s as if it’s auto-adjusting it’s output to my Sony Bravia. This means that sometimes even at 0 volume it can still be heard. I continue pressing down on the volume and it seems to reset itself. Any ideas?
Connected but no music options
When I open the Sonos app on my computer, it is black with no music listed and says there is nothing on the queue. It is connected to wifi and the app, but still won’t work. When I search music it comes up blank. I tried restarting the computer, and reinstalling the app, but nothing is working. Please help!
My pair of sono one sometimes silent and sometimes out of sync
Diagnostic no 1820201175 my pair of speakers used to worka week earlier started short silence, resume, silence, resume, just like laggingand specifically when use the Netflix app on Apple TV 4K, sound suddenly goes out of sync, I can hear the actor spoke twice of a sentence. I need to reconnect the speakers to make it work again, but a while later it will go crazy again appreciate it to give my some hints to fix it
Sonos Play 5 Static News While On or Off
I have purchased over 11 speakers so I’m a bit concerned that I can’t find a quick answer. My Play 5 starting making a static news while on or off? I disconnected...Moved to a different room...reconnected and it’s the same issue. While off the static news is low...while playing the static news is more pronounced. Can this be repaired?
iPhone Resetting Network
So I was having a nightmare with the sonos app after adding Roam. Literally zero speakers showing up - no playbar, Play 1’s or Roam. Did all the usual - unplugged/replugged in speakers, switched router off and on, etc. Nothing worked. However, noticed my wife was having no issues - exact same model of phone and version of the app. this led me to my own device so I went into the setting and did a reset on the network settings, rejoined the WiFi network and now everything is as it should be. thought it useful to share as its good when these rabbit holes actually have a simple fix!
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