Components and Architectural
Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.
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third times the charm…?
Folks,Third attempt to “re-discover” a missing room. It happens to be my “tv room” that worked beautifully for years. My 75” QLED is connected to my SONOS playbar … my playbar is paired to my Gen 1 SUB that is paired to both surround Gen 2 Play 5’s. I talked to 3 different Sonos Customer Care folks on 3 different occasions and they suggested 3 different “work around” fixes. None of them worked. This most recent one - probably the most frustrating one ended the call by instructing me to call my router provider to ask them to remove all “access points”. Are you kidding me.? I then have to call Sonos back to then readdress the problem… more system diagnostics. It’s been 3 weeks now that due to a Sonos Update that has rendered my System… Expensive system as well - USELESS. If there are SONOS folks reading this… this most recent case number is 03897942 that once again… for the third time was unable to resolve the issue. ANd quite frankly speaking to 3 different people providing me with 3 di
No access to Asus router fileshare since upgrading to S2
I recently upgraded my Sonos system from Connect to Port. As a result, I had to upgrade from S1 to S2 as well. Before all this, I had no problem accessing files on the external fileshare HD that I have connected to the USB port of my Asus AC5300 Router. In the new situation Sonos won't even let me restore my music library from the fileshare HD. After a few minutes of apparent indexing it just quits and says: “The device where the music files are stored may not be powered on,” (it is) “the path may have changed” (it didn’t). This is very annoying, since it means I can no longer access my music collection (painstakingly converted from thousands of CDs) the way I could before. Does anyone recognize this problem?
Here we go again I have a number of Sono1 speakers. When we got them they allowed music via apple phone & iPads then they stopped that and we had to download google play and yes you probably already know that no longer works.So at this moment in time a have expensive radios as that’s all I can play. Besides always having my computer on is there another way I can play MY music which I have already bought.
I am trying to install a new playbar. The system finds the playbar and then asks me to push the play/pause button and volume up. I do so and hear the chime. But nothing happens afterward. The app stays waiting for me to push both buttons and doesn’t move forward. Does anybody know how to solve this issue? thanks.
If I connect the sonos in my kitchen to a LAN cable, the dining room (otherside of brick wall) has a poor very very intermittent sound issue…. If I plug the living room sonos into a LAN cable too, the dining room signal is then perfect…. the living room is further away, but not though any walls…. Is the 2.4 Sonosnet network really that weak? I thought all of my devices would connect to each other in a mesh and make a stable network… doesn’t seem to be that way. Considering just plugging them all into a LAN connection!!! Any thoughts?
Components drop off system Intermittently
I am running a Gen-1 system comprising two Connect ZP90's, a Connect Amp ZP120 and a ZoneBridge BR100. Intermittently, the two ZP90's keep dropping off of the (Sonos) system. Checking my router web page, all components show up as connected and are assigned MAC addresses, even when NOT showing up on the Sonos app. One will disappear to be replaced by the other, before swapping again and (sometimes) temporarily all components will reappear on the system for a short time before disappearing again. This despite one of the ZP90's being hardwired to the router via a NETGEAR 8-Port Gigabit Ethernet Unmanaged Switch (GS108). Restarting the router seems to help temporarily, but isn’t providing a long term fix. Also, frequently, when trying to play a radio station on one of the ZP90's, I get a message saying "Cannot connect to Sonos Product" I have sent diagnostics and the confirmation number is: 1656924348. Can anybody help please? THANK YOU.
laptop/projector wired into ZP90 Connect
Googled everywhere and can’t seem to find a definitive answer:I run a projector with input from a laptop thus my audio output options are 3.5mm jack and/or RCA output.If I picked up an old ZP90 could I run the audio wired to the ZP90 and then from the ZP90 wireless to my Sonos Speakers and would this work without the sound delay to the video coming through the projector?A Sonos Beam just doesn’t go well with a 110” projected image on a blank wall whereas Vertical mounted 5s or 1s either side of the image are perfect.I’ve previously run audio via 3.5mm jacks directly to a single Play 5 (which then wirelessly links up another play5 and Sub) but this is far too much overkill when I could better use some play 1s instead ( but as everyone knows they don’t have any audio wired inputs ).
Turntable and Playbar / Sub -> Sonos Port ?
Hi,I have a Playbar and a Sub Gen 2 in my living room.I want to buy a turntable and therefore be able to connect it to this Playbar and its Sub.Can you confirm that the Sonos Port is the solution for this?And are the 3 turntables sold by Sonos compatible and of good quality?Thanks for your insightful responses!
sonos app lost two speakees
Yesterday I installed my new Sonos arc. As soon as it was installed my move and one SL disappeared from the app. The strange thing is that I can still play music on both directly from Spotify. This makes me think it is a Sonos app issue and not a network issue. Please advise.
problems with sonos connection
Hello, I own a sonos 1 and a sonos Play 1 that are synchronised. From time to time the Sonos play 1 stop playing, you can see the equalizer icon moving on the app icon but there is no sound coming out from the device. When this happen I try to stop the music or mute one of the speakers, even reset completly the app but it does not work.The sound just randomly come back on the sonos play 1 for no apparent reasons.what should I do ?thks for your help
Sonos Playbase won't work unless connected to Ethernet
Sonos play base won’t work unless it is connected by the Ethernet cable, I have tried to change the network to wifi - I put my wifi password in and it says we have put in the wrong password, which definitely isn’t the case. any help appreciated!! many thanks
Sonos App shutting down using Samsung phone
Hello,When I play from my device or from my music library after a minute or so the Sonos app shuts down, it works with radio and Spotify.I have tried rebooting router and reinstalling the app.I am using a Samsung S20. It works in other devices without issue.I have the latest updates for Sonos and my phone.Any help would be appreciated.
Bopping sound from active sub on Amp while pausing Apple TV playing movie
Hi, There is a bopping sound from active sub on Amp while pausing Apple TV playing a movie. Bopping sounds stops immediately when resuming movie playing. Bopping also disappears when muting or turning down the volume in the relevant room, whol Bopping noise stops when turning off sub via Sonos app in the Amp’s room settings.
Buongiorno avrei una domanda: utilizzando Spotify su Sonos, mi sto accorgendo che spesso e volentieri il volume del sistema comincia ad andare per i fatti sui, abbassando o addirittura innalzando al max lo stesso....come se andasse in conflitto qualcosa. Ho fatto tutti gli aggiornamenti, ma niente, continua ad accadere. Sapete dirmi qualcosa? GrazieGood morning, I have a question: using Spotify on Sonos, I'm realizing that often and willingly the volume of the system begins to go about, lowering or even raising the same to the max .... as if something conflicting. I made all the updates, but nothing, it continues to happen. Can you tell me something? Thank you
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