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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 26,891 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4829 Topics
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martian4realContributor I
asked in Components and Architectural
Unable to connect Apple Music through S1 App

Ive moved house and had to re set my system up with a new router.  Everything has worked ok wish until I try and link my Apple Music subscription.  When I attempt to link I either get a message saying “There has been a problem, try later”. or I get a message saying “error please ensure you've updated to the lates version of the Apple Music app”Things I’ve tried:-Updating IOS Deleting Apple Music and reinstalling Deleting sonos and re setting up the system again Resetting each speakerHelp

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Airgetlam
3 years ago
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MarkinmontrealContributor I
asked in Components and Architectural
Deezer Favorites in App and Sonos?

How do I get my deezer favorites in the app to show up in deezer on sonos?

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Simon B
3 years ago
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PlpeteContributor I
asked in Components and Architectural
lost Sonos connection after changing PW?

Changed wifi password and now Sonos can’t find our products. We updated to the new password but still no connection. Any help?

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Paul A
3 years ago
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MrShteeeveContributor I
asked in Components and Architectural
Stuttering Audio

Been having on and off problems with audio stuttering between 2 different Samsung TV’s, 1 HDMI Splitter and 2 different optical cables.Nothing seems to fix it, I can only assume there is something wrong with the Playbar, which for something of this value to start deteriorating after a couple of years seems absurd.Submitted diagnostics ‘1678552655’.Any help would be appreciated.Thanks,steve

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Rowena B.
3 years ago
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AprilllContributor I
asked in Components and Architectural
more speakers.

Hey, me and my roommates get two additional speakers up when we’re on Spotify (where we would connect to our Sonos directly from the spotify app). The two speakers are obviously not connected to my user so they don’t show up in my Sonos app. I know it is Sonos speakers as I once by a mistake connected to the speakers and when I opened the Sonos app I was connected to another user (but obviously couldn’t do anything as I needed to log on for further action.) Does this mean that they are using our WiFi? I can connect from Spotify and play from the app and it plays in one of my neighbors apartment. The speakers only show up when I am connected to our WiFi, not if I’m on my 4G. Is there any other reason the speakers would show up?

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Simon B
3 years ago
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fididawnContributor I
asked in Components and Architectural
Sonos 1 Gen 2 Sounds Tinny

I have several Sonos 1 Gen 2 throughout my apartment. All of them work fine except one. The sound is very tinny—no bass, sounds like it’s half volume or something. I’ve tried Airplay and other WiFi sound but it’s the same. I’ve reset the speaker. No change. What’s up?  Bad speaker??

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Rowena B.
3 years ago
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Niccolas DContributor I
posted in Components and Architectural
Grosse déception !!!

Bonjour à tous,Je me tourne vers vous pour vous faire part de ma déception.Je suis client Sonos depuis 2 ans toujours ravi j’avais une Beam avec laquelle je n’avais jamais eu aucun soucis du coup je me suis fais plaisir j’ai acheté une Arc avec le Sub3.Et la c’est la déception total je vous explique.Le Sub se déconnecte toute les 24 heures je suis obligé de réinitialiser l’enceinte pour la faire refonctionner.Bien sûr j’ai pris contacte avec la hotline à plusieurs reprise aucun résultat …J’ai envoyé je ne sais combien de rapports ils ont pris la mains sur mon installation pour contrôler  le paramétrage de mon routeur tous est ok sauf que toute les 24h je recommence le calibrage .La seule solution que ma proposer la hotline est de me raccorder en FILAIRE !En FILAIRE un sub à 800 € j’ai commander pour 1 700 € de matériel et la seule chose que l ‘on me dis c’est de me connecter en filaire je trouve ça inamissible pour du matériel a ce prix la!!Mon routeur est dans une autre pièce pour me

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Krishma M
3 years ago
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DavidP27
asked in Components and Architectural
Spotify working 10% of the time - losing connection or skipping tracks

This is really frustrating and I think has only been an issue since we upgraded to the new S2 app and removed the Bridge. We have a Netgear Orbi Mesh WiFi set up a Playbar, Play 1 and Play 3 across the flat.  Have tried the following:reset routerreset all Sonos speakersremoved and added the Spotify appchanged the router channel from auto to 1, then 6 then 11Playing from the Spotify app to Sonos is also patchy All other services on the Sonos app work perfectly. Is this a common problem?diagnostic 2106635247

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Rowena B.
3 years ago
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Graham230968Contributor I
posted in Components and Architectural
Sound Dropout Fixed - solution shown.

I have only recently started acquiring Sonos products, initially I just wanted a Bluetooth speaker, now a small fortune later I now have a pair of moves set up in stereo mode, and a home theatre consisting of a 55” Sony Bravia A*, an Arc Soundbar, two One’s and a Sub.Initially everything was easy to set up, but yesterday I had a nightmare trying to add the Sub, I managed it after a while and then started to notice the sound dropping out for a split second every 20 seconds or so which is not what you want really! Anyway I’m pleased to say that it’s now been resolved, all I did was reset my TiVo box.Hopefully this will help others who are experiencing the same problem.Graham

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Paul A
3 years ago
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powerdogContributor I
asked in Components and Architectural
non-responsive button with chime - Sonos Five.

Trying to set up my first Sonos, a Five, through my recent iPad running iPadOS 14. It sees my WiFI network, and the green/white light flashes. But there’s no response to the button press when it chimes.I have tried disconnecting/reconnecting power, rebooting the router, moving the speaker very close to the router, and connecting with Ethernet. Nothing helps. It seems as though the button isn’t working. 

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Paul A
3 years ago
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florentnoel49Contributor I
asked in Components and Architectural
One SL stuck in stereo after separating stereo

Hi,I have two One SL that used to be paired as stereo and everything was working just fine.I recently decided to separate them to have them in two rooms independently, and since then they both work as if they were on the left (or right, I don’t know) channel of stereo, instead of being mono.I tried resetting both of them but I get the same result.And they work perfectly in stereo when I recreate the stereo.Any advice ?Thanks

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Rowena B.
3 years ago
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dcarr2911Contributor I
asked in Components and Architectural
lining Spotify premium account to Sonos AND Google Assistant

I have when 1 sonos speaker and have updated to the sonos 2 app which I understand is compatible. However although I've linked google to sonos I'm unable to link my spotify premium account. When I instruct Google to play 'x' music from spotify it tries to find it but then I receive a response which says 'you need to link your spotify premium account to Google and sonos.  I've done that but not getting anywhere. Can anyone help?Regards

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Rowena B.
3 years ago
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c.devicesContributor I
asked in Components and Architectural
Soundtrack Player won't authorize after recent update

We recently updated our Sonos system and now Soundtrack Player will not authorize in Sonos. We use Soundtrack to legally play music in our cafe, so it’s causing an issue that it won’t work anymore.

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controlav
3 years ago
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BryanKennedyContributor I
asked in Components and Architectural
intermittent connection issues (cannot connect to Spotify)

I'm experiencing a strange issue on a larger sonos s2 system (10 speakers). Every other day or so, I can no longer connect to any music services or connect to the update servers. It just says it "cannot connect". I can see all my speakers just fine.Weird thing is, whatever playlist i was playing before I can press play and it will play normally because it has some type of connection. The situation usually rights itself after a few hours, or I can usually fix it by restarting the router and at least one sonos speaker. And I've never had any audio drop outs.I have tried plugging in to the router and using SonosNet, I've tried configuring wifi, I've tried changing channels - same weird behavior. I'm using an eero pro (single, no mesh) and it is working just fine for all my other devices.I submitted a diagnostic at 1718527646 with my current wifi configuration.

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Rowena B.
3 years ago
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paul6Contributor I
asked in Components and Architectural
TuneIn

Tune in is not connecting on Sonos this morning ?? Either is Spotify 

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Rowena B.
3 years ago
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ben watererContributor I
asked in Components and Architectural
Sonos System unresponsive

Hi.My sonos system has just stopped working with the app on iOS and Android.Can still control via Alexa strangely.I have Connect Amp in one room, beam, sub and 2 x play 3 in another, and Play 5 (gen1) in another.Have tried to update but keep getting errors.Have now removed the bridge, and plugged the beam straight into the router, System now cant find the connect amp. And both apps not working. Although, after disconnecting and connecting again, it will work just once.I have switched through all the sonos wireless channels.I have turned everything off, router, bridge, sonos speakers, and turned all back on one by one.I cant find any other ideas to try on here.Any help really appreciated!ThxBen

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Airgetlam
3 years ago
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bkronContributor I
asked in Components and Architectural
apple music “no selections are available” Curated playlists

Have tried to find solution on Sonos and wider web to no avail.I’m getting a blanket “no selections are available” error for any curated playlists via AM in the Sonos controller apps.the genres (e.g. motivation) appear, but none of the actual playlists within them, see attached.ive submitted diagnostics 204802805 and gone through troubleshoot recommended solutions like remove and re-add service which didn’t work.

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Simon B
3 years ago
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jdn242Contributor I
asked in Components and Architectural
ZP120

I have a old ZP120 but no longer have a computer.  I have WiFi thru cable and an iPad.  Can we connect this way?

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Mark P
3 years ago
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wellbozContributor I
asked in Components and Architectural
Having issue with my ASUS RT-AX88U for connecting Sonos One Gen1

I have recenlty changed my router, but got a problem with one one of my Sonos One Gen1, the other one works fine, only this one can not be connect to WIFI, tested with old router( VirginMedia’s one), it works fine. I have done some research online, already turned off at 2.4G and 5GWireless menu >> Professional Tab >> Airtime Fairness.also Beamforming  are disabled It seem the error message “the password is incorrect” has changed to can not connect to this wifi.Is anyone who can fix this issue? thx

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Rowena B.
3 years ago
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jaireauxContributor I
asked in Components and Architectural
How can I get all of my Sonos devices to show up in S2?

I have five Sonos devices on my network: Play: 5, Play: 3, Beam, and two Connect: Amps. Now that I’m using S2 (on iPhone) I never see all of them. The one I use most, a Connect: Amp, is always there. If I leave the app open for a few minutes, sometimes one of the other ones will appear but no matter how long I wait, I never get all of them. I can unplug/restart the others and eventually get them to show up but they disappear again the next time I pull up the app.  What’s my next step in trying to fix this? Should I pull them off their mounts and do a factory reset?

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Airgetlam
3 years ago
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mikec3Contributor I
asked in Components and Architectural
Connect:Amp Power Supply problem??

My 8 year-old connect Amp ethernet ports keep flashing and won’t connect to the network following reboot after a power outage.I suspect the power supply (or a power supply capacitor) is fried.  Is there a fix other than cutting the power supply wires from the board an connecting to an external power supply?

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Paul A
3 years ago
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Kenth89Contributor I
asked in Components and Architectural
Rear speaker audio chopping sound

I have sonos beam and 2 sonos one connected. When watching a movie the rear speakers sound is chopping. I have never heard it before.is there antything to do? I have a recorder it, but dont know if i can put it up here.

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Airgetlam
3 years ago
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njsjlContributor I
asked in Components and Architectural
Adding a Sub 3 to my Beam has ruined WiFi in that room

Up until a week ago I had a Sonos Beam (wired) and two Sonos One SLs (wireless) different rooms in my house and experienced no problems with my wi-fi (>60Mbps speed test). Adding a Sub 3 and connecting it to my Beam has resulted in appalling wi-fi performance (<3Mbps) in the room they are both installed in.The Sonos Beam is wired to my home network with wi-fi , the Sub-3 is not. Wi-fi is enabled on the Sonos Beam. I have removed my home wi-fi network from System > Network > Networks (none are listed). About My System shows WM:0 for all devices and I they are using SonosNet.I have tried with all three available wi-fi channels in the Sonos app (1, 6 and 11).If I remove the Sub 3 from the Beam my wi-fi speed test returns to 80Mbps. If I add it again, the speed test goes down to less than 3Mbps.I’ve just run a test with all three channels. The results were: channel 1 1.08Mbps, channel 6 0.92Mbps, channel 11 - 2.63Mbps. I switched off the Beam and it returned to 66.1Mbps. Switch

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Krishma M
3 years ago
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alex.wContributor I
asked in Components and Architectural
Sonos One -- Two Pairs, each regularly having one half the pair drop in and out while playing music

Having a problem with two pairs of Sonos Ones -- while listening to music over Airplay using any of my iOS devices, the right speaker in both pairs will intermittently drop out, usually not simultaneously. It only lasts a couple of seconds, but it now happens once every 45 seconds or so and is incredibly annoying. This started happening a few weeks ago, I believe right around the time I updated my devices to iOS 14. I was hoping that the update to iOS 14.1 would help, but it seems to have made the problem significantly worse rather than better, with the interruptions more frequent this AM and lasting longerThinking that perhaps it was something related to iOS, I tested it directly in the Sonos IOS app, using that to play music directly. Here the problem becomes even more severe: on occasion, when one half of the pair stops playing the music, it not only never restarts on that speaker, but the speaker itself drops off the wifi network and doesn’t rejoin unless I power it down and back u

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Annazel S
3 years ago
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SonosUser#HelpContributor I
asked in Components and Architectural
Sonos Playbar

Good Evening,We replaced our router and have read through the message boards/followed the app without success. An Ethernet connection is not an option due to installation distance (on wall with all wires behind drywall).Is our best and only recourse a reboot? I have updated my Sonos app/etc.  Thank you! 

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controlav
3 years ago
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