Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 3,879 Topics
  • 21,902 Replies

3879 Topics

E
egtvedtContributor I
posted in Components and Architectural

Asus RT-AX88U (possible other Asus as well) will not connect to WiFi

This week my Beam would not connect to my Asus RT-AX88U router.I have previously tried the enable then disable Airtime Fairness trick on both 2,4 GHz and 5 GHz, but my Beam would still not connect to my router. Search this forum and you will see instructions for this step.What did help was changing the following option under Wirless → Professional, under 2,4 GHz radio. My Modulation Scheme was set to “Up to MCS 11 (NitroQAM/1024-QAM)”, I selected instead “Up to MCS 9 (TurboQAM/256-QAM)”.Power cycled all my Sonos gear (Beam, Sub and 2 x One), and they connected back to the router and rejoined my surround setup.

1
James L.
1 year ago
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KaiowazContributor I
posted in Components and Architectural

Sonos app login

Hi, why Sonos app want login when I'm logged in? After re-login is situation same… (No action after click)  

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Ken_Griffiths
1 year ago
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Marketpro4672Contributor I
posted in Components and Architectural

sonos sound bar cutting out

Diagnostic number 479729184.Hello, for a while now my Sonos sound bar has been cutting out in the middle of songs (played from all different platforms including Sonos radio, pandora, and YouTube music). It never happens when watching TV. I thought it had to do with our internet being slow and the music buffering, but today I was listening to music through the sound bar and another speaker in a different room. The sound bar would cut out while the other room continued playing. When it cuts out, it lasts anywhere from 2 seconds to 20 seconds. Today it has been doing it worse than I’ve ever heard it. I submitted the above diagnostic while it was happening. Can anyone explain why this is happening and how to fix it? Thanks! 

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G
1 year ago
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BadgercopAvid Contributor III
posted in Components and Architectural

Original Sonos One will not appear in Sonos app anymore

UPDATE: Issue now resolved, I think. After hours of trying suddenly the ‘continue setting up your Sonos One’ option appeared in the app. I was then able to assign a room and it’s there working in the app now. Odd the continue setting up thing didn’t appear in the app before, but it’s working now.  Hi. I have an original Sonos One which for some reason has dropped out of the Sonos S2 app. My G1 Beam still working fine. I have tried the ‘find missing…’ option, and that didn’t work. I have completed a factory reset and gone through the process to add to my system. This took as very long time but appeared to work fine with no error messages. At the last stage of connecting to my wireless network it said it was successful, yet it’s still not there in the app/system with my Beam (I checked my router and it is connected ok, and my iPhone detects it as an available Airplay speaker). I have tried everything on the support pages. I have a good Asus mesh system with 60 devices connected and are b

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James L.
1 year ago
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saimikeContributor I
posted in Components and Architectural

sonos amp

I think it is finally time to retire Sonos generation 1 PM that I have. I have three of them and I’m wondering if I upgraded one to the new generation if it will be compatible with the existing 2 zones

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AjTrek1
1 year ago
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Chrang11Contributor I
asked in Components and Architectural

High pitched noise from playbar

Hi, my Playbar was working fine whilst laid flat. I’ve now wall mounted it and connected it to my TV and I’ve got a high pitched static like noise when it’s in use and afterwards for a while, then it stops. This is happening both when watching TV or listening to music so I don’t think it’s related to the optical cable. I have already done a factory reset which didn’t help.I have submitted a diagnostic (764888460). I’ve also called (customer reference 03461863) but my call got disconnected (poor phone signal on my end).Is there anything you can do to help?Thanks,Chris

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Ken_Griffiths
1 year ago
sonos_buron
sonos_buronContributor I
asked in Components and Architectural

"Play next" Spotify song gets skipped

Whenever I add Spotify songs as “Play Next” they get skipped. This is 100% reproducible on all speakers for the last several months. Going back and manually selecting the skipped song in the queue will play it normally.I have submitted diagnostics no. 2032647070, captured immediately after a failed playback.I would appreciate guidance on how to resolve this. Thanks,Jakob

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James L.
1 year ago
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Wlstewart68Contributor I
posted in Components and Architectural

Speaker drops from system

After sporadically having one of my speakers drop from the system after starting a stream I noticed that I had left the personal hotspot on my phone turned on. I suspect that was interfering with the speaker Wi-Fi connection. Turned it off and all was good. 

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James L.
1 year ago
T
the_ex007Contributor I
posted in Components and Architectural

Radio stations skips backwards

When I an listens on streamed radio on my SONOS the audio sometimes skips backwards. I’ve done the usual things with moving the speakers and the router to have better reception but the issue persists.I usually listen on SR.se P1 but also listen on poscasts and the problem is on all radio, when listening on music there are no skiping but some songs are jumped (Spotify). 

1
Airgetlam
1 year ago
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JaceBassContributor I
asked in Components and Architectural

speakers not working properly

When using my sonus and selectinf all my speakers (six total) the music will stop playing in through one speaker then start again then stop.  Please help!

1
G
1 year ago
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GraphicsPADContributor I
posted in Components and Architectural

PC to TV to Beam 2 Audio Issues

I have my Gaming PC plugged in to my TV using a AudioQuest Pearl 48 HDMI, which my Sonos Beam 2 is plugged in to via eARC HDMI port. I can play games with the sound coming through my Beam 2 for about an hour then the audio quality starts to drop in quality and distort like it’s playing through a cheap toy speaker, before dropping completely and being reduced to bassy crackles.When pausing my game the audio comes back for a period of time, although still not great before having the same issue. Quickest fix is turning my Beam 2 off and on again at the plug, but this doesn’t seem great fix to me.All devices are wired in to my network and not using Wifi. I haven’t had this problem watching content on my tv… yet. So guessing it is something to do with my PC?

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G
1 year ago
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citydwellerContributor I
asked in Components and Architectural

AirPlay no longer working

Hi, after updating my Sonos Beam to S2 13.4, my old Sonos:1 Players are no longer showing up for selection on my iPhone, MacBook or iPad. Restarting the Beam, the Sonos:1 Players or my devices did not solved the problem. I also toggled the AirPlay grouping option many times in the Sonos app and waited a bit, but the problem is still there.There is also a similar Reddit thread about this problem here: https://www.reddit.com/r/sonos/comments/qxl9vd/sonos_beam_and_sonos_one_disappeared_from_sonos/?utm_source=share&utm_medium=ios_app&utm_name=iossmf Any hints to solve my problem? Kind Regards 

1
G
1 year ago
Y
Yves_4Contributor I
posted in Components and Architectural

interaction sound problem

HelloI just bought an ARC bar to replace my playbar, I gave my playbar to my daughterShe has my playbar and a sonos moveThe playbar is connected to a tv samsung via the optical interfaceWe have set the remote tv to control the sound of the playbar, we did that using the mobile phone of my daughter (it is an Android)now the problem: his husband is watching tv, my daughter is at work and watching youtube, or tiktok and when my daughter increase or decrease the sound on her mobile phone, from the youtube ot tiktok application,  the sound on the playbar is changing also, but not on the movevery strange ?? I don’t see the problem, on my installation it is working finecalling sonos support, they don’t know, reinstall the application or send data to sonos…thanks for any helpRegards

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AjTrek1
1 year ago
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darkdemonacContributor I
asked in Components and Architectural

Sonos Playbase won't setup room or airplay

My sonos playbase stopped connecting via airplay. I tried resetting and setup fails at the step where the Playbase is added to a room, when setting up over wifi. On ethernet it sets up properly. Now it only works on ethernet and not wifi.

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ratty
1 year ago
M
MAK10Contributor I
posted in Components and Architectural

SONOS app update TIDAL connection was lost

I see this has happened numerous times in the past.  TIDAL works on it’s own app, not through SONOS, just updated the app, TIDAL says it should work and is a valid service.  SONOS fails to play TIDAL….

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G
1 year ago
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charlesbell74Contributor II
posted in Components and Architectural

5.1 and Sonos Playbar (Mixed Success)

Hi everyone. We have been a Sonos family for a number of years and really enjoy the system. For surround sound we have the Playbar, subwoofer, and 2 Play 1 speakers in the back. Our TV is an older Samsung LCD that does not have ARC, eARC, and can only pass 5.1 OTA.We are happy with the sound especially when we can get 5.1 from it. We have found that by using this Roku player we can get 5.1 sound from HBO Max and Apple TV+ while 5.1 only works if we use our older Fire stick for Netflix and Disney+. This means we have a splitter to handle both HDMI inputs. This is the splitter we use from iArkPower.I would love to find a solution where we could just use 1 device to get 5.1 sound from everything. Is this possible? If so, do we need a different splitter or a different Roku or Fire device? We did try a newer Fire device and that caused the 5.1 sound in Netflix and Disney to stop working.Again, our current solution is okay, however it would be great to get it down to one device that can hand

1
James L.
1 year ago
Y
ydumaisContributor I
posted in Components and Architectural

Unable to set date and time

I am trying to set date and time on my Sonos Move and I am unable. From the android sonos app, I go into System > Date & Time.The Set Time from Internet toggle is off. If I change it to on, quit menu and come back, it is back to off. The Date button does nothing and the Time button closes the app.I suspect I have an issue connecting to a ntp server with my broadband provider which is Bell Canada using a HomeHub 3000. 

1
Ken_Griffiths
1 year ago
B
BG147Contributor I
asked in Components and Architectural

connect gen 1 flickering white light

I have an aging set up of two connect amps and a connect for zone playing, all connecting to hard wired ceiling speakers .the two amps work fine in their respective allocated room kitchen and bedroom but the connect isn’t working and can’t reconnect despite every attempt. I get a flickering white light. Any ideas? Just dead?

1
James L.
1 year ago
T
TomasasContributor I
posted in Components and Architectural

tv arc to sonos amp sound cuts off every 10-15seconds

My setup/samsung tv (2016) using hdmi arc to Sonos Amp with two speakers ( stereo setup only).using anything from tv with arc audio signal keeps dropping/freezing every 10-15 s for 0.5s.really annoying!no probs using airplay to streat music so its definetely ARC issue.using decent Belkin hdmi cable.My question - is there a posibility that I need high bandwich hdmi cable? thank you Tom 

1
Airgetlam
1 year ago
K
King congerContributor II
asked in Components and Architectural

Spotify keeps skipping and stopping

Spotify shuts down often while playing a playlist.  Our internet speeds are great so not sure what else could be the cause? 

1
James L.
1 year ago
A
andersmContributor II
asked in Components and Architectural

Encoding error with playlists from Amazon Music

As discussed elsewhere the HD upgrade in Amazon Music broke existing Sonos playlists. Apparently the only workaround is to recreate your playlists from scratch. The least excruciating approach I have found so far is as follows:In the Sonos desktop controller open the broken playlist and attempt to play. Observe that the playlist appears in the Queue panel and for each song From the Queue panel (not the Music selection panel) select Info and Options from the song dropdown Select Album Info from the Info panel Now select View All Songs on Album From the album song list use the song drop down to add the original playlist’s song to a new play list. This will add the new version of the file to the new playlist. If you like display the new playlist on your mobile device so you can see the list grow as you add the songs It is still a mind numbing and tedious process but at least the layout of the desktop controller lets you stay organized.

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James L.
1 year ago
M
midnightDynamoContributor I
posted in Components and Architectural

Selected apple music playlists not playing

I sometimes use multiple Apple Music playlists, curated by Apple, across my Sonos estate. I am having a problem with one in particular. It works perfectly well through Apple Music, and I have added it to ‘My Playlists’ but on my Sonos system, when I try to play it, I get the message “We’ve run into a problem. Try again”. Can anyone help please? I am using the main Sonos app (not S1) on iOS and the playlist is “A very Indie Christmas”. It used to work a couple of weeks ago-about the time I upgraded to S2 (not sure if that is a coincidence!) Thanks!

1
Ken_Griffiths
1 year ago
J
JHill96Contributor I
asked in Components and Architectural

Volume Issue

Ever since the most recent update, sometime when I’m using the Sonos app, the volume will turn up on its own and start blaring whatever is playing. Has anyone else had this issue and know why this is happening? Its also worth noting that every so often the audio will cut off in certain rooms and come back on a few seconds later, but it makes it sound like the music is cutting in and out. Again, does anyone else have this issue or know why it’s happening?

1
Airgetlam
1 year ago
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linuxnajo78bariContributor I
asked in Components and Architectural

Bug

Buongiorno avrei una domanda: utilizzando Spotify su Sonos, mi sto accorgendo che spesso e volentieri il volume del sistema comincia ad andare per i fatti sui, abbassando o addirittura innalzando al max lo stesso....come se andasse in conflitto qualcosa. Ho fatto tutti gli aggiornamenti, ma niente, continua ad accadere. Sapete dirmi qualcosa? GrazieGood morning, I have a question: using Spotify on Sonos, I'm realizing that often and willingly the volume of the system begins to go about, lowering or even raising the same to the max .... as if something conflicting. I made all the updates, but nothing, it continues to happen. Can you tell me something? Thank you

1
Ken_Griffiths
1 year ago
H
hammyjContributor II
asked in Components and Architectural

Sonos move not playing when grouped

I’ve made no changes to my sonos system.  All speakers are working perfectly, but when my move is grouped it says it’s playing but has no sound.  The volume is on and not muted.  If I press the pause button, all the grouped speakers pause. Please help.

1
Ken_Griffiths
1 year ago

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