Components and Architectural
Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.
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- 21,902 Replies
Music streamed on Playbar keeps on cutting out
I recently acquired a Playbar and have added it to my Sonos setup (1x Move, 2x Symfonisk bookshelves, 1x Symfonisk lamp)After installation I noticed that its sound was often cutting out when listening to music streamed over the WiFi (whether from my router or in a wired network).After several hours of problem-solving I realized this is happening only when the optical cable is plugged in at both ends (source + Playbar) - even if no data should be flowing in the cable (the source is off).If I unplug the optical cable at the source end and leave it plugged in the Playbar, the sound is never cut.“TV Autoplay” is disabled in the App.Cuts come randomly (so far at intervals ranging from 40s to 4 mins) and always last about 11 seconds before music resumes. No other Sonos product is interrupted.This is pretty annoying. I wouldn’t like to have to unplug/plug the optical cable each time I switch the audio source. And even if the source were sending data through the optical cable, I should be able
playbar optical input issue
Have problems with play bar audio when watching tv. Have changed the optical cable, and rechecked connections. When watching tv, audio input is from tv to playbar via optical cable. the audio will start to skip at random times. If I flip the playbar around or set it down with a little force the sound becomes clear. Like a loose connection inside the play bar. Sometimes the skipping will start when changing inputs on the tv ( like Netflix back to cable) It’s not the optical cable as u can unplug and plug back in but the audio still skips I can always get it to clear up after fumbling with the playbar FYI when the audio starts skipping I can switch the tv speakers back on and the sound via the tv speakers is clear. The audio from the sound bar is still skippyany ideas? Can it be repaired?
RMA and no Shipping Label
I called on 7/4/22 to start my replacement for a blown outdoor speaker that hasn’t even been used a month. It took me a week to get an RMA after endless calls and over 10 days now still waiting on a label to return it. Only answers I get is that Product support will get back to me and in a round about way the email response says don’t email us we will email you. I just need a label to return my speaker, I do not understand what can take so long and now I am the one with equipment that doesnt work.
I have been forced to update my Sonos app but it keeps showing error code 800. I have tried every way to reset it but it’s unsuccessful. Now my S2 controller just can’t control my Sonos anymore. Is there anything that I can do? Can I simply reset the ownership of my system and re-set it up again? I’m totally lost…….. Thanks.
Alarm plays chime instead of preselected radio station
Dears,regularly and without predictable pattern my Sonos Play:1 plays an alarm chime instead of my preselected radio station at the programmed alarm time. When I manually start the radio station from the app, at any time of the day (also around the time of the daily alarm) the same radio station plays instantaneously and without ever failing. I submitted a diagnostics under the reference 1951871084 Thanks for your support & recommendations. Jan Neujens
audio just quits working on my Samsung tv
I have Samsung QN85A and Arc SL with sub and a pair of One SL speakers as rears. my problem is exactly the same as the one listed here it happens with my Apple TV and with the TV built in apps. I have latest firmware installed on all of my components. Any ideas?Like the author of the post I linked exiting out of the problematic app and moving around the Apple TV Home Screen until the UI makes a sound fixes it. I’ve had audio drop out even when going from one episode to the next in Hulu, HBO max, etc. I’ve only seen this behavior since purchasing this TV. Everything worked fine on my old 2018 LG.
sound issues with sonos connect
I’m having problems with sound from my Sonos connect. It’s connected with phono plugs to existing amplifier. I play the music and can see it’s playing but get sound intermittently. If I move the volume bar up and down on my iPhone I get sound but again only briefly. I have reset the app and connect but still does the same. Really frustrating to nearly get it working. Could it be a faulty connect or am I doing something wrong many thanks
Sonos Connect:Amp + Sub skips the last 3 seconds of every song
I am using Amazon music, with my Connect:Amp and Sub. Whenever we play an Artists station, it skips the the last 3 seconds of every song. I cna hear the sub still producing sounds but the Amp does not. Exactly 3 Seconds of every song. It seems like a crossfade issue but crossfade is off. I've gone through the usual troubleshooting steps - rebooting the system, rebooting the router, changing the network channel, and deleting and reauthorizong Amazon Music all with no change. Any suggestions? I've searched here in the forum but every similar issue is more random as opposed to mine which is the last 3 seconds of every song.
Sonos Connect - No Green Light
I was gifted a hand me down Sonos Connect and I am attempting to setup the device with my account.After factory resetting the Sonos Connect, I am unable to add the device to my account.I press the play/pause button as I connect the power cord and wait 15 seconds until the lights begin flashing white and orange, but the lights never begin flashing green in order to show the reboot is complete.In addition, if I attempt to add the Sonos Connect to my account while the lights are flashing orange/white I can never get past pressing the play/pause button to connect the device.Really appreciate any help on this.
Sonos Not Working With Verizon Internet and Eero Mesh
I recently moved and switched from Comcast to Verizon. Comcast required me to put the modem into bridge mode in order to operate the Sonos but Verizon did not. We have a Play 5 and Sonos Move, and I also bought an Arc that I haven’t set up yet. My issue is that the Sonos app continuously loses the network and I’m having to set it up multiple times a day. Any ideas how to fix this?
KQED dropped audio solution
I think found a fix for the issue with the KQED Sonos audio stream that was causing frequent dropped audio. The issue itself is clearly related to the feed from KQED to Sonos. I don’t have an issue with other Sonos stations, or with streaming KQED outside of Sonos. To solve the issue I created my own radio station manually, directed to the primary stream at https://streams.kqed.org/. I did this using the PC desktop app, but I think it can be done on the mobile app as well. When searching for a solution I found other people having the same problem. Maybe this post will be helpful to someone.
Play:5 gen 2 doesn't connect on Wi-Fi anymore
Hi,I have a multimedia room using Sonos play:1, play: 5 gen 2, Roam and the sub. The problem is that my play:5 doesn't work anymore with the Wi-Fi. It only plays if I connect it with the ethernet cable. I reset it and tried to add it back to the multimedia room, but it didn't work…The ethernet cable is downstairs....and I bought Sonos because I wanted a wireless network!!Any solutions??? Thank you!
Nugs.net - "Unable to play...song is not encoded correctly"
Anyone ever get a resolution to this? Nugs.net - "Unable to play...song is not encoded correctly" Some Artists albums/playlist play just fine, others do no. For example I can play recent Pearl Jam shows with no issue but if I try to play the newly added Grateful Dead 30 Trips Around The Sun: The Definitive Live Story you get 15 to 20 seconds of a song and it jumps to another one. Help!!:-)
Napster connection problem
On 6/15/22 between 7 and 10 pm I wasn’t able to connect to Napster either through browsing or showing any search results. Tried unintalling and reinstalling with no impact. All other music services seemed to be working fine. Apple almost always finds and appears in search results above Napster but occassionally Napster doesn’t appear to be working at all for a period of time. This usually corrects itself. This was rare that Napster wasn’t connecting for the entire evening which is why I tried the reinstallation. Search of Napster & streaming on my phone was working fine during the same time period. I actually thought that maybe Sonos had dropped Napster as a supported service but this doesn’t appear to be the case.
Apple Music suddenly not playing on new Sonos Play 1
Everything was working fine yesterday. Today, when I turned on Apple Music from my iMac the Sonos Play 1 will not play the music from Apple. I have checked all updates (Sonos, Apple) and still nothing. Our internet is working as I am typing this on the internet. White light on speak is on. Apple Music plays on the iMac. I don’t know what else to do.
system is so buggy
my system is so buggy I can’t handle it.between the updates and the intermittent shut off mid play i’m ready to throw them out the window. i’ve had my speakers for about 5 years, which is *almost* enough to justify the cost.Has anyone had any luck with fixing this?No it isn’t the wifi.Yes I’ve unplugged and re-plugged and set and re-set the speakers about 1000x since I got them. Yes that usually works but it shouldn’t be necessary.
Songs skip when played from synology NAS
I have two play 3’s set up as a stereo pair in my office. I’m getting constant song skipping when playing files from my sinology NAS. I have a Move in my office which doesn’t seem to be effected. Both 3’s are hard wired. I get error messages in the app saying a song can’t be played or is incorrectly encoded. I have created a support diagnostics = 378399938.I have a play 5 in the house. As a test I moved it to my office & hard wired it to the office switch. It seemed to work fine. Could it be the Play 3’s being older can’t cope?
Sonos playing every song in an apple music playlist twice
My Sonos system has just started playing every song in Apple Music playlists twice before moving to the next song when I’m shuffle mode. I updated my system yesterday to version 14.8 (build 68329170), not sure if this is what caused the issue.
Device showing up in app is not on my wifi
Today when I launched the Sonos app a pop up asked if I wanted to add my new Sonos Port to the system. I don’t own a Port. The pop shows the serial number of the device, which I understand is also the MAC address. I logged into my router and didn’t see any devices with this MAC address connected to my network. I’m sure I’m not connected to my neighbors WiFi so how does this device keep showing up in the app?
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