Components and Architectural
Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.
- 3,882 Topics
- 21,923 Replies
Spotify crossfade greyed out when playing from Ikea Sonos but not when playing from device
Hi,I've recently come across this issue where Spotify doesn't crossfade into the next song, I checked settings in the Sonos app and crossfade button doesn't do anything. I also checked the Spotify app settings and the crossfade is greyed out. But when I go through the Spotify app to change to play from 'current device' the crossfade in the Spotify app does work but greys out again when I want to play music from the Sonos speakers. I have checked for updates on both apps Does anyone know a work around?Thank you
Sonos Port Dropping From Network
I submitted diagnostic report 1875321058.I have a Nest wifi mesh system, one router hardwired to the modem, an IP switch to which I have two additional Nest Wifi points hardwired and one additional wireless Nest WiFi extender. I have a gen 1 playbar wired to my main router through the IP switch, and the rest is all connected through the SonosNet via that product (Sub, Sub, Arc, Beam, Move).I've had this system (all but the Port) hooked up for over a year and I've never had any connection issues, song drops, product drops, etc. I just recently bought the Port to hook through an old receiver and speakers I inherited.Every time I try to play music through the Port the product just stops like 30 seconds in and disappears from my system and does a reset. I've tried connecting it directly to one of the downstream routers, changing the compression, and changing to channel 11.I still continue to have absolutely zero issues on any of my other products, and I'm feeling lost.
Sonos Beam LOUD Noise & Missing Audio...
I just purchased the beam. On four different occasions during normal use it has produced a loud, near deafening sound that does not stop until the power is cut. It is sure to have/or soon will damage the speaker.Anybody had this problem? Solution?Also, the beam frequently does not produce audio and I have to exit a netflix show three or four times (and re-enter) to get the audio to start working. Audio also disappears sometimes when I pause a show for a bit and unpause it…..
Playback pauses in IOS when Sonos playing first
it looks like there is a priority or a hand off issue between Sonos and IOS and when I try playing spotify in IOS when Sonos has been playing first from within the sonos app spotify does not get handed off to ios.I have brought this up to the spotify community and they mention bringing up the issue with you all as well.Spotify community link
Sonos Controller Unattended Installation / MSI
Hi, when launching the installer EXE for the S2 Windows app as NT AUTHORITY\SYSTEM, it fails to install with the Windows Installer error: If I install as a user and run it with local admin / accepting UAC, it installs fine. We must be able to install this as system as most endpoint management software install software in this context to install software system-wide on a device.The problem also exists for the 130 installer, too.Grabbing and installing the .msi when extracted to %temp% as the InstallShield installer starts allows a successful install, so perhaps it’s some funky config in the InstallShield installer?
Beam loses sound on certain channels
Had a beam and Ones set up beautifully with a decent tv for a couple of years without any issue. This week, for no apparent reason, certain channels won’t play sound. All ITV channels for example, even ones in HD are silent. BBC fine. Netflix went silent but I’ve fixed that I think. I’ve updated the Sony tv, no change. I’ve changed all available audio output channels. PCM silent. Audio 1 digital option works, audio 2 doesn’t. I’ve checked all cables. Fine. Music is fine. I’m utterly flummoxed. Any help gratefully received. It’s not the end of the world but the kids are annoyed. it’s a Sony 4K tv.
LG 65SJ850A TV ARC connection to Beam and CEC Learning - Victory At Last
Own LG 65SJ850A 65” UHD TV, Beam and Play 1 surrounds and never could get ARC connection to Beam to work and used optical, until now. Thought I’d share.LG HDMI bus is challenged by CEC devices attached to HDMI (Beam, Apple TV, HDMI switch, Sony Blu ray, etc). You need to turn off CEC (power-on) on for each device AND on the LG in a well hidden menu. If a device is attached with CEC enabled on any other HDMI port, HDMI2/ARC will fail and disable the Beam. Maybe later LG models have a better CEC implementation. On the LG TV there are 3 volume indicators on the right of the screen when volume up/down on remote is pressed. If you get a numeric display with numbers, that is the LG internal speaker indicator. If you get a smaller +/- arrow display that is the HDMI2/ARC output, if you get grey circle with a slash, the TV speakers and ARC are dead but optical maybe enabled. Your goal is the +/- arrow volume indicator. For the LG, there is a difference between configuring audio in the All Setti
Album not listed under 'Composer' but tracks found through 'Artist'
Hi,I’ve found something that could be named a bug in the indexing of Sonos IMHO. Having two classical music albums with exactly the same name ‘Domenico Scarlatti: Sonatas’ but played by two different artists ‘Angela’ and ‘Racha’. Both albums have been correctly tagged. I’ve noticed that ;Only Angela’s album is listed under Album Searching under composer ‘Domenico Scarlatti’, nothing from Racha shows up. Searching under Artist, Racha and her album does show up.Changing name of one album solves the problem. Strange isn’t it ?Hope this helps others.BTW, I have the 11.2.13 app on a Sonos S1 system.
Explicit Filter Stopping music
Last week I enabled the explicit filter on my Sonos system. I play music on an Apple Music radio station that prior to enabling the filter hasn't given me issues with stopping and will play indefinitely unless I stop it. From my testing what seems to be happening is whenever the explicit filter reaches a song it doesn't like the music stops entirely rather then skipping the explicit song.Is there any way to address this or is this something Sonos has to patch. Thank you, Ian
Keyboard Media Keys Stopped Working
Hi, I am have having problems with the next/previous media keys on my new Logitech K780 Keyboard. Initially, when I set up the keyboard everything worked fine. It controlled which ever media player I had open, including (& most importantly) the Sonos Desktop App. Then yesterday they stopped working with the Sonos desktop app. Specifically the next and pervious song keys stopped working. All other keys including play/pause works fine. I have tried an online **keyboard test** , tried using other media player and my K780 controls iTunes and Spotify fine. I have also tried using other wireless/bluetooth keyboards and they along with my built in laptop keyboard control the Sonos desktop app to move the song along or go back one fine. I have also tired doing a safe restart on my laptop and disconnect/reconnected the keyboard several time. I have also tried restoring default setting through the Logi Options App. None of these simple troubleshooting methods seem to have solved the problem.
Tourne disque phono
Bonjour, j'ai un tourne disque de marque JVC qui doit être raccordé à un connecteur RCA Phono et en le raccordant à ma sonos five via un câble rca femelle / jack il n'y a presque pas de son. Même en réglant le paramètre "niveau de la source" sur 10. Avez-vous eu une solution ou avez-vous déjà rencontré le même problème que moi ? Faut-il que j'achète un pré ampli ?Cordialement
Sonos app takes over Spotify playlist
Often, but not always, when I select a playlist on Spotify from my Google Pixel phone, the Sonos speaker Play 1 will play 3 songs. Then it will either stop or the Sonos app will start playing songs from a different playlist. When it stops, there is no way to kick start it again. I have to close the Sonos app AND unplug my Sonos speaker and hope my phone will capture it again. Often times, all my Sonos speakers are either not found or appear greyed out on the device list. And I am stuck listening to the music on my phone. Does that make sense? I haven’t seen any similar issue on the online forums. Please help. This has been going on since I got the speakers 3 years ago.
SONOS One et WiFi
Bonjour,Je viens d’acheter 2 enceintes Sonos One que j’ai couplé en Stéréo et ajouter à ma sonos Beam.J’ai remarqué que des déconnexions s’effectuent souvent sur celles-ci (perte du WiFi, je pense ?).Je voulais donc soulager mon WiFi et brancher en Ethernet sur mon switch (qui est connecté à mon routeur).Et j’ai un message d’erreur m’indiquant de vérifier que le produit est connecté à votre routeur par un câble Ethernet et le WiFi ne se désactive pas !Et cela revient après quelques instants !J’ai également remarqué que lorsque j’utilise ma télécommande pour augmenter le son, seule celui de la barre Beam réagit, pas la paire de Sonos One.Savez-vous pourquoi cela ne fonctionne pas ?Faut-il le brancher en direct sur mon routeur ?Merci de vos éclaircissements.
playlists on LivePhish app not appearing
When trying to select my playlists on the LivePhish app on Sonos, it says unable to browse music. This is happening on just the playlists as all other parts of the app are working fine. And also when I go to the actual LivePhish app, the playlists work fine there. Any help?
[Connect] - deezer problem
Dear all,Since few weeks, I have a problem with my Connect : with Deezer, each songs lose sound between around the 30 last seconds and the 10 last seconds… I tried to disconnect electrically several times but the problem remains…Do you experiment the same problem ?Any idea how to solve it ? Thanks a lot for your help,Vincent
Since I installed S2, my NAS is spinning 24/7
Ever since I installed and upgraded my system to S2, my NAS has been spinning non-stop, taking all ressources with it. When I’m able to see what’s connected, I see dozens of SMB connections with the user I setup for my Sonos system.I am unable to pinpoint what is going on, and the S2 app doesn’t tell me either.Only after rebooting the NAS (which takes a long time, since it’s really busy), then removing my Shared drive config in Sonos does the heavy spinning stops. When I configure the shared drive again, it takes a while, then the spinning restarts. My NAS is a Synology DS218i
Sonos Connect errors when playing flac files
I have been ripping my cds to flac files to play via Plex to Sonos. I have some files which I ripped a few years ago and they play fine. The new files I’ve just ripped will not play and throw an error saying files are not encoded correctly. The only thing I believe different between these files is the compression level used. The older files uses a compression level of 6 when compressing the flac, where as the new files I used compression level 3. When looking at the metadata for these files I also see the older files seem to have album artwork embedded where the new files do not. Other than that I can’t figure out what might be different in how these files have been ripped. They are both 16bit 44100Hz sample rates which is supported on my Sonos. Here is the stream info for each file.Working file:METADATA block #0 type: 0 (STREAMINFO) is last: false length: 34 minimum blocksize: 4096 samples maximum blocksize: 4096 samples minimum framesize: 14 bytes maximum framesize: 13732 byte
Boost Previously Set Up Now Unrecognized “Not Connected” Error
Hi folks, I am trying (and failing) to get my system to recognize my Sonos Boost. The Boost is not a new device. It has been used by this network before. I have been running my Sonos system on my regular Wi-Fi router network, but I want to go back to using my Boost. My system:Four Sonos OnesSonos BeamSonos SubSonos Boost My wireless router is an Arris. It has two distinct bands, 2.4 GHz and 5 GHz. Which Sonos devices do you already have? Four Sonos Ones, a Beam, Sub and Boost Is one of them cabled to your router? Not when I am running in standard mode, but yes (Boost only) when the Boost is providing the network. What is the make and model of your router? Arris TG1682 Do you use any WiFi Extenders? No (unless you count the Boost as one) Which controller device are you trying to do this from (where is the app installed)? On my iPhone. I use the original Sonos app.Error message: Not connected (See screenshot)Steps taken:Tried to add Boost via S1 app; followed all instructions Checked t
High frequency noise
I’ve had a Sonos Beam / Sonos One(x2) system for about 3 years. Everything has been fine until recently when every 15 minutes or so a high frequency noise will emit from the left rear speaker for about 5 seconds. It is very irritating. I have unplugged it and plugged it back in with no improvement. Someone posted an identical issue 4 years ago (now closed) with no resolution. Per responses to that, I do not have an extension cord with an on/off switch, but did swap it out anyway. I am in Spain, so it’s 220v. Should I do a total reset of the speaker?DISREGARD. I UNPLUGGED THE SPEAKER AND I NOW THINK IT IS COMING FROM MY COMPUTER.
Audio dropping out intermittently
Hi there, throwing it out there if anyone can assist. I'm watching Netflix through my Foxtel iq4 box in Australia and about every 30 mins or so (no pattern) the sound dips/drops for a very short period of time. Its kind of like an audio 'skip'. Most wouldn't notice but I have, and its been happening for about a month. Appears to be only Netflix for now, but then again it is all I've really watched on this particular TV. I've tried all the obvious things like making sure all cords are connected. Even reset my Netflix account, but issue still remains. Thanks in advance. Running:Sonos Playbar2xSonos Play 1 surrounds
3 Sonos playing tune-in radio and it regularly drops out, usually in the mornings!
So, I have two Sonos Play:1s and 1one gen2. They are synced to provide music (via Tune-in radio) throughout the house but I find they frequently drop out and I have to restart the app. This also some=times happens if I am streaming spotify (premium) Wifi is working and available because I can see the signal and access internet. There are no other significant bandwidth drains one the network at the time (e.g. no TV or other video streaming). Anyone got any ideas please as it is annoying. Thanks
Google Voice Repeats Command
This is a known Google Assistant issue that I’ve brought up with Sonos. If you ask a Sonos voice device to turn off lights. Sonos’s Google Assistant will repeat the command “Turning Kitchen Lights off”. On google home devices, they will play a pleasant chime. My wife can’t stand Sonos confirming every command. They need to make the implementation of voice the same as it is on google devices. Not sure if google intentionally limits these basic features for Sonos.
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