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Mustang91
Contributor II
October 15, 2026
Question

Siri AI & Home App iOS Problem

Siri won't recognize my voice if the iPhone is locked when I request action on Sonos speakers in the Home app. E.g. I ask for music on the speaker in the "bedroom" and It asks me to "unlock my iPhone first". If I just ask for music to be played through the iPhone speaker, it completes the request without asking to unlock. I have iOS 27 installed with Siri AI turned on. Siri "recognize my voice" is turned on in Home app settings. I have toggled this off and on several times and restarted my iPhone several times. Still not working. This problem only started after turning Siri AI on.

 

What follows is the Siri transcript that demonstrates the error:

Siri: “ I need permission to play music in the bedroom. Please unlock your device or confirm access.”

 

To clarify: the problem I am having is that when I request Siri while the device is locked, to play music on a Sonos speaker in the home app, Siri  requests that I authenticate via Face ID or to enter my passcode. Prior to updating to iOS 27 and installing Siri AI, this was not the case. 

Thoughts?

Thanks.

Mark

2 replies

Airgetlam
Airgetlam
October 15, 2026

Since this appears to be an issue with Siri, I’m curious as to what Apple said? I don’t think Sonos has any control over Siri’s access to their system, they merely respond to requests handed to them by Apple. 

Bruce
Mustang91Author
Contributor II
October 15, 2026

Definitely an Apple side problem. They are having their engineers look into it. I am hoping the next iOS update fixes the issue, because they currently have no solution to offer.

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