Not able to comnect apple music

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Hi, I'm not able to connect apple music at all to my sonos amp from my android device. Whenever i try following all the steps I get the message below. Any one have any experience with this?

Airgetlam

You’ve followed the instructions in the FAQ?

Tell us about your system. What kind of network do you have? Are you running any special programs, like ad or other blocking software, or even a VPN? Do you have another Sonos device other than the Amp? Are you running S1 or S2?

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Bruce

E

EdemersAuthor

Contributor I

Yes I followed the FAQ, network is just regular wifi, Im on S2, no vpn or add blocking software, no other sonos device.

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Airgetlam

Thanks for the extra information. Have you called Sonos Support to discuss it?

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

It would be helpful to know what router you’re using for this ‘regular WiFi’. Do you have a desktop machine that you could put Sonos on, or something mobile other than your Android device?

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Bruce

AjTrek1

Were you able to connect to Apple Music before you joined the community?

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Together Everyone Achieves More = T.E.A.M.

controlav

Lead Maestro

This specific action was marked as broken on status.sonos.com until today. Try it now.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

AjTrek1

Also, iOS users were exempt from the issue for sometime. Android users were the ones mainly impacted. I can confirm that my Android tablet is no longer having issues.

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