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Shane Swansborough
Contributor I
October 17, 2026
Question

Deletion of Accounts

It seems that my primary Sonos account has been deleted and a range of products disassociated from my account. It is also the case that I have undergone significant theft of some assets so I'm wondering if that is related to the Sonos theft matter 

4 replies

Smilja
Smilja
October 17, 2026

What are you talking about exactly?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    DomB
    DomB
    Trending Lyricist I
    October 17, 2026

    There is currently no data leak/data theft at Sonos

      Mr. T
      Mr. T
      October 17, 2026

      When devices are registered to a new email address they are removed from the previous registered email address.

      If you have had Sonos devices stolen, you need the police to contact Sonos with an official theft report. Sonos work then with the police as they investigate the theft.

        Smilja
        Smilja
        October 17, 2026

        ​@Shane Swansborough, Clearly, the stolen property was moved to a new Sonos account. As @Mr. T mentioned, a theft should first be reported to the police.

        »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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