Beam Ultra stuck at flashing white light when using optical adapter

5 replies
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It was added in Sonos app successfully and can play audio after the first initial setup. However, when turning it off and on again while having the sonos optical adapter plugged in, it just stuck at flashing white light. BUT, if I remove the optical adapter and leave only hdmi cable plugged in, it would work fine (solid non-flashing white status light). Plugging in the optical adapter and then selecting the TV SPDIF source in sonos will work after this. But again, turning the Beam Ultra off and on again, it get stuck again at the flashing white color. Anyone has the same issue?

Stanley_4

Grand Maestro

That is one I haven't heard before might be best to call Sonos support and have them look at it.

Are you using the Sonos adapter or a different one?

Send a diagnostic once setup, and a second once you get the optical connection working. Then call with the diag numbers.

K

kkl888Author

Contributor I

yup using the official sonos optical adapter. I contacted support once regarding to the flashing light issue, but we didn’t know it was caused by the adapter at that time. Then they liased with local distributor and get me a replacement unit, but upon testing, it has the same issue as well. We also tested the demo unit and ended up with same result too. Total 3 units are having the same problem. So we are suspecting it’s either firmware issue or there’s a manufacturing issue that affects all beam ultra. Probably goin to contact support again for this new finding, but wanna double check again in forum and see if anyone is having the same issue. It works fine for my Beam Gen 2 though.

Airgetlam

If memory serves, a flashing white light on the Beam Ultra has, or is supposed to have, more to do with network connection than with data connection from the TV, so I’m confused as to why it’s acting differently than described in the LED states FAQ. But as you suggest, it seems like Sonos Support is your best resource, currently, there isn’t much we can ‘do’ in this forum.

Bruce

106rallye

My Beam Ultra had no problems with the adapter.

AjTrek1

Why are you using an optical adapter in tandem with HDMI input if it’s (the optical adapter) not needed? Also, what do you mean when you say “turning the Beam Ultra on/off” as there is no on/off switch/button?

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