app not allowing past country page

5 replies
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Had to reinstall app. Now can’t get passed the first page (select country) - greyed out so can’t get into app to do anything.

also can’t see the app in network control (privacy and settings) which I believe it needs to be visible.

any ideas please, doing my head in.

Sonos App

Pools-3015

Prodigy I

Did you allow Sonos to use your location when you reinstalled the app?

Is your routers time set correctly?

controlav

Lead Maestro

I surmise this is iOS (although not sure why you would need to reinstall the app).

I further surmise that your phone updated itself to OS 27.0.1 last night. (Hence the Local Network setting missing).

I am therefore going to rampantly speculate that app startup has a problem on this new OS. (I know the app itself works on that OS as I just tried it).

I would start with another reinstall attempt, as with Local Network missing the app isn’t going to work anyway.

A screenshot of where it is stuck may assist in further guesswork.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Airgetlam

Also, I’d be tempted to call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Airgetlam

Oh, fwiw, I’m running iOS 27.0.1 with no issues, but haven’t tried a reinstall of the controller app. The previous ‘install’ continued to work as the OS updated.

Bruce

Pools-3015

Prodigy I

I am also on 27.0.1 with no issues, and like you I have not tried a reinstallation of the app.

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