Ajout nouveau Roam impossible sur reseau privé

Translation from French:

Good morning,

In a professional environment, I have 5 Roam2. Everything was working pretty well. One day without warning (I suppose since the MaJ) nothing works properly.

On my Sonos application I only see 3 Roam while on the computer version I see 5 Roam.

I bought a new Roam because one is HS after 1 year. It is impossible for me to configure it on the private network, configuration error or connection error with the update server. I restarted my wifi system but still not functional. On the other hand if I put myself on the customer network, so open without a password I can configure Roam on a new space

Do you have any idea where this could come from? I really find this system bad, I pull my hair out.

Thanks

Not sure what a ‘professional environment’ is. Nor do I know what ‘MaJ’ or ‘HS’ are. 

Have you called Sonos Support to discuss it?

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
 

Translation to French:

Je ne sais pas ce qu'est un « environnement professionnel ». Je ne sais pas non plus ce que sont « MaJ » ou « HS ».

Avez-vous appelé le support Sonos pour en discuter ?

Lorsque vous parlez directement au personnel d'assistance, il dispose d'outils qui leur permettront de vous donner des conseils spécifiques à votre réseau et à votre système Sonos.

Hey :) 

Merci pour ta réponse. 

environnement professionnel, it’s only to say I use sonos for my work environnement and it’s not a private use. 

MaJ = Mise à jour = Updade 

HS = Hors service = out of service 

Today, I will contact the support. I thought the support team wouldn't do anything.

thx !