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Davidjbone
Contributor I
December 26, 2017
Question

Your Spotify account doesn’t support streaming on this device

  • December 26, 2017
  • 1 reply
  • 1990 views
Hi. Loving the new Alexa integrated Sonos but can’t get it to play Spotify songs via Alexa voice control as I get the above error message. All accounts linked and Spotify set up as default channel On Alexa app.... anyone else had that and resolved it????
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      1 reply

      Edward R
      Edward R
      Retired Sonos Staff
      January 8, 2018
      Hi, Davidjbone. Thanks for your post. There's a list of steps to take to get this working properly. Most often it's to do with having an account conflict. Please try logging out of Spotify everywhere, then completing the below steps to get this working properly:

      1. In the Alexa app, go to the Sonos skill, go to Settings > Manage Smart Home Devices > Tap 'Forget All'.

      2. Go to alexa.amazon.co.uk (United Kingdom) or alexa.amazon.com (United States) in a web browser on a computer (PC or Mac). It's best to do this using private browsing or incognito mode to avoid using cached information.

      Go to Settings. Click on your Sonos One in the list of devices. It will probably be listed both as '(your name)'s Sonos One' and whatever room name you gave it in Sonos. It's the '(your name)'s Sonos One we're looking for. On this page, click on 'deregister' and confirm that.

      If on this page you do not see your Sonos One already set up, then it's probably linked to a different account somehow. In this case you can skip the rest of the troubleshooting. Just add the Sonos skill on this website, then follow the prompts.

      3. Factory Reset the Sonos One by following the steps here.

      4. Make sure you know your Amazon account password, and then log out of your Amazon account everywhere. Log out of the Alexa app, log out on your web browser, log out on the shopping app, the music app.

      5. Delete all your Amazon apps, including the Alexa app, and then just install the Alexa app.

      6. Add the Sonos One back to the system in the Sonos app, via Settings -> Add a Player or SUB. Follow the prompts to set up voice services which will require you log in to your Sonos account, and then your Amazon account, to link them together. You'll also need to enable the Sonos skill in the Alexa app at this point.

      7. If that's all worked you should hear the Sonos One say "Hello". Try asking it to play something like a radio station (Radio by TuneIn is enabled by default) and see if that works.

      You can then attempt to set up your Spotify account once more. Please do let us know whether this has helped.
      Try searching our articles for help with your question: https://www.sonos.com/en/support
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