"Your Spotify account does not support streaming on this device."

Forum|Forum|8 years ago
November 28, 2017
4 replies
11124 views

So, I have a premium Spotify account, I have Spotify set as the default music player in Alexa, but Alexa will now only respond with "Your Spotify account does not support streaming on this device."

I have run through the process described here:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239/index1.html#post16161848

where you reset everything in Alexa and Sonos, but the result is the same: Alexa repeating that, "Your Spotify account does not support streaming on this device."

Any help? Anyone? Really frustrating.

Alexa Issue

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Davidjbone

Contributor I

Did you get this resolved as I have the exact same problem and have followed all the set up tips as you did. Was it you that discovered you had 2 Spotify accounts linked to Facebook and deleted one?? Advice welcome, thanks

UKMedia

Another thing to check is that you haven't logged on to another Amazon Music or Spotify account on any of your other apps.

Remember: Sometimes Red Wine helps :)

L

Locke77

Lyricist I

Hi All,
I have had this problem for the last 2 months, I only bought the play for the Spotify & Alexa but it will not work

Anyone solved this problem, I use iPhone & iPad...

Any help will be much appreciated...

UKMedia

Can you enter the Device Location and see if that enables the device to go on-line in Alexa App>Settings>{Your Sonos One}

If the problem persists please access the PC version of the Alexa App (https://www.amazon.co.uk) and see if you can set the location and turn 'on-line' in this version.

Remember: Sometimes Red Wine helps :)

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