Skip to main content
Sophie01
Contributor I
Sep 22, 2019 2:15 PM UTC
Answered

wont skip track

I have 2 sonos ones and a beam, when I ask to skip track with alexa on spotify, she just says I cant skip to the next song. Very frustrating.
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      May 18, 2020 11:25 PM UTC

      Hi everyone, as of some cloud updates that have gone out, this should be fully resolved now. You shouldn’t need to take any steps other than making sure you’ve got Alexa configured properly (if you happened to remove it or anything of the sort during troubleshooting).

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      View in thread

      106 replies

      Show previous replies
      ando1
      Lyricist III
      May 19, 2020 9:43 AM UTC

      I am still having issues. Without changing anything, I tried starting a playlist and skipping a song and got the same response from Alexa saying she cannot skip. Then I removed the Sonos skill from the Alexa app, deleted my speakers and re-enabled the app. The process is now asking me to “pick a system I want to control” It looks like it has separated all my speakers into 2 different systems. See screen shot below. After choosing one of the systems, Alexa will ONLY find the devices in that systems and not the others.

       

       

      Translate
      Smilja
      Smilja
      May 19, 2020 12:56 PM UTC

      @ando1, Do you have any sort of wireless range extenders in use? Submit a diagnostic and reply here with the confirmation number it gives at the end.

      Translate
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      ando1
      Lyricist III
      May 19, 2020 1:04 PM UTC

      @Smilja I do not have any kind of range extenders. Network is a full stack of Ubiquiti Unifi with USG Pro 4 and 2 UniFi switches. I submitted a diagnostic, the number is 1367450227. I suspect this is not going to show all of the Sonos devices that I have because I only see the ones I selected during the process of re-installing the skill in the Alexa app.

       

      Translate
      stephanie716
      Lyricist II
      May 19, 2020 6:38 PM UTC

      Hi everyone, as of some cloud updates that have gone out, this should be fully resolved now. You shouldn’t need to take any steps other than making sure you’ve got Alexa configured properly (if you happened to remove it or anything of the sort during troubleshooting).

      Thanks Ryan! All started working again for me yesterday!!

      Translate
        ando1
        Lyricist III
        May 20, 2020 1:08 PM UTC

        Just to follow up in case anyone else is still having issues. I totally reset all my Sonos speakers and added them to a new systems. Once I did this and then re-added them to the Alexa app, skipping is working again.

        Translate
        niimaikun
        niimaikun
        Trending Lyricist I
        May 20, 2020 10:10 PM UTC

        Hi everyone, as of some cloud updates that have gone out, this should be fully resolved now. You shouldn’t need to take any steps other than making sure you’ve got Alexa configured properly (if you happened to remove it or anything of the sort during troubleshooting).

        Thanks Ryan! Now all works perfectly!

        Translate
        saluti da Gabriele
          Terms & ConditionsAccessibility statement