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alextoh76
Contributor I
Dec 4, 2021 10:27 AM UTC
Answered

Volume issues via Alexa

I realise something odd.

All Sonos devices mentioned here are in the same network n with latest firmware.

Issue1 -
When I m in the bedroom asking Alexa something via beam, Sonos roam dun lower music volume. It's continues to play as usual.

Issue 2 -
When I m listening to my music in the living room. Where playbase is grouped with a Sonos one, I asked alexa something via Sonos one, playbase music also didn't lower down.

Anyone experienced similar scenarios? 🤔

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    GuitarSuperstarAnswer
    Lead Maestro
    Dec 4, 2021 10:57 AM UTC

    I believe you need to create an Alexa Smart Home Device Group for “ducking” to work with your grouped speakers. Read more here:

    https://support.sonos.com/s/article/3169?language=en_US

    "Receive with simplicity everything that happens to you." - Rashi
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    1 reply

    GuitarSuperstarAnswer
    Lead Maestro
    Dec 4, 2021 10:57 AM UTC

    I believe you need to create an Alexa Smart Home Device Group for “ducking” to work with your grouped speakers. Read more here:

    https://support.sonos.com/s/article/3169?language=en_US

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    "Receive with simplicity everything that happens to you." - Rashi
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