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Kevbhoy79
Contributor I
August 2, 2022
Answered

volume delay when using alexa

  • August 2, 2022
  • 18 replies
  • 794 views

Hi don't know if anyone else has came across this recently but whenever I ask alexa to play something it will play it but the first 10-12 seconds will play really quietly as if alexa hasn't stopped listening if you know what I mean... only started doing it in the last week any ideas peeps

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Best answer by Ken_Griffiths

@Kevbhoy79,
That’s the Sonos speaker component in the Alexa device list, you need to look at the properties of the Arc’s Sonos Alexa component, assuming you have installed Alexa on the Arc and have the Skill installed?

18 replies

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Kevbhoy79Author
Contributor I
August 5, 2022

This is so annoying

Airgetlam
Airgetlam
August 5, 2022

Certainly suggests that Spotify’s authorization server is not responding to the request from the Alexa app. Have you reached out to Spotify? Or Amazon?

Bruce
Ken_Griffiths
Ken_Griffiths
August 5, 2022

@Kevbhoy79,

Not sure why you chose to remove/re-add the Spotify skill in the Alexa App🤔?, but that screenshot appears to be an Amazon/Spotify issue, rather than a Sonos issue?

…maybe try the Spotify online ‘sign out of everywhere’ tool in your Spotify account settings and then try the account linking in Amazon again.

You may also want to consider removing the original sharing agreement in your Amazon account, which might appear under the ‘Login with Amazon’ area of your account (not sure?), but you should find that here (see below), but may need to change the URL for whichever country you are in - the example below is for a UK user:

https://www.amazon.co.uk/ap/adam?_encoding=UTF8&ref_=ya_mb_login_with_amazon

Hope you sort it, but it seems you are changing some things that were likely not relevant to the issue we’re having originally. See the suggestions mentioned earlier in the thread.

    Kevbhoy79Author
    Contributor I
    August 5, 2022

    Think I'll just give up on alexa. I've changed it to Google Assistant it works but still takes about 7 seconds into the song before the volume plays normal so frustrating 🤬

    Ken_Griffiths
    Ken_Griffiths
    August 5, 2022

    Think I'll just give up on alexa. I've changed it to Google Assistant it works but still takes about 7 seconds into the song before the volume plays normal so frustrating 🤬

    I would have suggested trying Sonos Voice Control instead, but the service does not yet support Spotify. I use SVC with Amazon Music & Deezer and it works side-by-side with Alexa too, but sadly not with Google.

    Airgetlam
    Airgetlam
    August 5, 2022

    The way I understand it, there’s a part in Google’s agreement that doesn’t allow additional voice controllers to be in a device that is using Google Voice. 

    Bruce
      Kevbhoy79Author
      Contributor I
      August 7, 2022

      I will just use Google for the time being till svc hopefully becomes compatible with Spotify and YouTube music the delay in volume really bugs me though

      AudioDork
      Lyricist I
      October 5, 2022

      Has anyone figured this out yet? Incredibly annoying! Just started happening about a month ago for me.

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