Contributor I

Answered

volume delay when using alexa

Forum|Forum|4 years ago
August 2, 2022
18 replies
794 views

Hi don't know if anyone else has came across this recently but whenever I ask alexa to play something it will play it but the first 10-12 seconds will play really quietly as if alexa hasn't stopped listening if you know what I mean... only started doing it in the last week any ideas peeps

Sonos Arc

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Best answer by Ken_Griffiths

@Kevbhoy79,
That’s the Sonos speaker component in the Alexa device list, you need to look at the properties of the Arc’s Sonos Alexa component, assuming you have installed Alexa on the Arc and have the Skill installed?

Ken_Griffiths

Do you perhaps have Alexa ‘follow up’ mode enabled, as that will usually cause a longer delay?…

K

Kevbhoy79Author

Contributor I

I couldn't find that option in the app its not there for some reason

Airgetlam

Just to be certain, that is in the Alexa app, and not in the Sonos controller.

Bruce

Ken_Griffiths

@Kevbhoy79,
As Bruce mentions, go to the devices list in the Amazon Alexa App and look at the properties of the Alexa component that you’re speaking too (whether that is a Sonos device, or other product) and check the status of its ‘follow up’ mode setting - if it’s enabled then perhaps disable it, if not required.

K

Kevbhoy79Author

Contributor I

Alexa says follow up mode isn't supported on the sonos arc. I did something from a YouTube video to try and sort it now when I ask Alexa to play something she just says "hmm to do that you'll need to enable the smart home skill in the alexa app and then ask me to discover devices" but it's already enabled and when I ask alexa to discover devices she finds nothing

Ken_Griffiths

Alexa says follow up mode isn't supported on the sonos arc. I did something from a YouTube video to try and sort it now when I ask Alexa to play something she just says "hmm to do that you'll need to enable the smart home skill in the alexa app and then ask me to discover devices" but it's already enabled and when I ask alexa to discover devices she finds nothing

‘Follow up’ mode is available on the Sonos Arc, at least I have just checked and have that option here🤔?

I’m not entirely sure what you are referring to in relation to the YouTube video - but think you maybe referring to removing & reinstalling the Sonos Skill in the Amazon Alexa App? - If so, on restoring that Skill it will scan to try to discover any new Sonos devices, but I don’t think that will have and bearing on the audio ducking issue .. you might be best to first check the ‘follow up’ mode directly in the Amazon Alexa App device list …and then your ‘other’ next step is to perhaps see if removing the Arc room from any of your Alexa ‘enabled’ Groups might resolve the issue for you.

K

Kevbhoy79Author

Contributor I

This is what I get... no follow up mode showing

K

Kevbhoy79Author

Contributor I

https://youtu.be/mUuOCmwMZWU

This is the YouTube video I copied

Ken_GriffithsAnswer

@Kevbhoy79,
That’s the Sonos speaker component in the Alexa device list, you need to look at the properties of the Arc’s Sonos Alexa component, assuming you have installed Alexa on the Arc and have the Skill installed?

Ken_Griffiths

Here is my Arc Alexa component properties to show you what you are looking for …

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