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stemac
Contributor I
Oct 6, 2017 5:13 PM UTC

Volume control

hello all :)

I have a problem on my echo dots if I ask alexa to turn volume louder or lower alexa turns the volume on the dot not the sonos ?
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5 replies

5zero9
5zero9
Lyricist III
Oct 11, 2017 1:10 PM UTC
I have the same problem when saying "Alexa, turn up volume in (room xxxx) or anything similar, Alexa responds with xxxxx isn’t responding. Have you figured this out?
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Mugs
Prominent Collaborator I
Oct 11, 2017 1:28 PM UTC
I have the same problem when saying "Alexa, turn up volume in (room xxxx) or anything similar, Alexa responds with xxxxx isn’t responding. Have you figured this out?
I get this a lot too. Last night I tried closing the Sonos app on my iPhone and then Alexa gave me no problems. Not sure if that's a fix but it seemed to work.
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Mugs
Prominent Collaborator I
Oct 11, 2017 1:31 PM UTC
hello all :)

I have a problem on my echo dots if I ask alexa to turn volume louder or lower alexa turns the volume on the dot not the sonos ?

You have to specify room name, not just Alexa.
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null null_2
Lyricist I
Dec 11, 2017 10:06 PM UTC
Same problem. Reducing volume in Alexa dins my lights and volume doesn’t change. Maddening.
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The Bear.
Avid Contributor II
Dec 12, 2017 1:00 AM UTC
You have to specify the room name for the Sonos. Ive given my Sonos Play 1 speaker the simple name of 'Sonos'. so if I want to change the volume on the Sonos I have to say 'Alexa, Sonos volume 6". If I didn't say the word 'Sonos' then Alexa would adjust the volume on my Dot instead.
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