Contributor I

Volume commands stopped working

Forum|Forum|8 years ago
November 19, 2017
38 replies
6777 views

Using an Echo Dot to control 3 existing Sonos speakers.

Have speakers set up as Kitchen / Dining Room and Bedroom

Can start and stop music fine 'play blah blah in (or on) Kitchen'.

Volume commands, for example 'turn it down in the kitchen' and Alexa responds with 'that command does not work on device kitchen.'

I've disabled and re-enabled the Skill to no avail.

Am I doing something silly or is it a bug; should I try deleting all the devices and resetting?

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UKMedia

I will now try just enabling the skill and discovery from the prime account. I may re-register the dots to the prime account too.

Still no luck:
1. Removed skill and forgot devices from both accounts;
2. Re-registered both dots to Prime account;
3. Power cycled Play:1s and used add player in Sonos app;
4. Enabled skill in Alexa app using my Sonos account and Prime account;
5. Discovered speakers using Alexa app,
6. Volume command not supported by speaker :(

If you use the PC app https://alexa.amazon.co.uk the Forget All command is still available. This still sounds like an Amazon account conflict to me, as the devices are not replying the same. Can you check that you haven't logged on to your other Amazon account on ANY other app?

Remember: Sometimes Red Wine helps :)

V

varsas

Trending Lyricist I

If you use the PC app https://alexa.amazon.co.uk the Forget All command is still available. This still sounds like an Amazon account conflict to me, as the devices are not replying the same. Can you check that you haven't logged on to your other Amazon account on ANY other app?

I'm not sure what you mean, are you saying I need to log out of the Alexa app and all other Amazon apps including Kindle if it's not the Prime account?

That's a bit extreme. I then can't access any of my (non prime account) content?

Currently both dots are on the Prime profile. The iPad and iPhone are in the Prime account in Alexa. The Android is in my account.

UKMedia

If you use the PC app https://alexa.amazon.co.uk the Forget All command is still available. This still sounds like an Amazon account conflict to me, as the devices are not replying the same. Can you check that you haven't logged on to your other Amazon account on ANY other app?

I'm not sure what you mean, are you saying I need to log out of the Alexa app and all other Amazon apps including Kindle if it's not the Prime account?

That's a bit extreme. I then can't access any of my (non prime account) content?

Yes, that appears to be the case with other people that I've helped. All sorts of strange behaviour occurs otherwise... Here's an example:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/2-sonos-one-speakers-in-differnet-geographical-locations-and-one-alexa-app-is-showing-both-speakers-6793735

Remember: Sometimes Red Wine helps :)

S

sjw

Local Superstar

Should the location of Sonos devices be set somewhere in Alexa or are they set by Sonos? Attempting to change these details in the Alexa app just gives an error.

UKMedia

Should the location of Sonos devices be set somewhere in Alexa or are they set by Sonos? Attempting to change these details in the Alexa app just gives an error.

They are set in the Alexa app under Settings>Your Sonos One. You should be able to set a Country specific address for each Sonos One. I'm not sure of your location but I find it better to use https://alexa.amazon.co.uk or .com rather than an Android or iOS app.

Remember: Sometimes Red Wine helps :)

V

varsas

Trending Lyricist I

It's still quite random. Sometimes it'll consistently work and others not at all.

Customer service have come back and suggested it may be a network issue, giving me some instructions for testing.

UKMedia

It's still quite random. Sometimes it'll consistently work and others not at all.

Customer service have come back and suggested it may be a network issue, giving me some instructions for testing.

Let us know if you manage to fix it?

Remember: Sometimes Red Wine helps :)

J

Juggsy84

Lyricist I

Hi - I’m having the exact same issue. Got my new echo dots this week, volume control worked fine. Then today tried it (turn up in kitchen/ turn volume up in kitchen), either said not supported or not responding as per other comments in this thread.

Play/Stop etc work absolutely fine. I’m using Spotify as the music service, one amazon account.

If others are experiencing this issue, it must be a bug surely?

J

jimswallace

Lyricist I

I'm getting the same issue. I assumed that it would be ironed out pretty quickly when Sonos / Alexa integration improved but no such luck. Pretty annoying.

UKMedia

There was a Spotify outage today:
https://en.community.sonos.com/music-services-and-sources-228994/spotify-connection-6795783/index1.html#post16176028

Remember: Sometimes Red Wine helps :)

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