Contributor I

Volume commands stopped working

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Using an Echo Dot to control 3 existing Sonos speakers.

Have speakers set up as Kitchen / Dining Room and Bedroom

Can start and stop music fine 'play blah blah in (or on) Kitchen'.

Volume commands, for example 'turn it down in the kitchen' and Alexa responds with 'that command does not work on device kitchen.'

I've disabled and re-enabled the Skill to no avail.

Am I doing something silly or is it a bug; should I try deleting all the devices and resetting?

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UKMedia

I suspect that you have duplicate device names for 'kitchen'. Try renaming your Sonos players to Room Name followed by 'Sonos'. e.g. Kitchen Sonos, Lounge Sonos, etc

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Remember: Sometimes Red Wine helps :)

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varsas

Trending Lyricist I

In my case it's "You don't have any Smart Home devices To get started, go to the Smart Home section of the Alexa App". However occasionally it does work.

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UKMedia

In my case it's "You don't have any Smart Home devices To get started, go to the Smart Home section of the Alexa App". However occasionally it does work.

Can you detail your set-up and specific issue?

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Remember: Sometimes Red Wine helps :)

V

varsas

Trending Lyricist I

In my case it's "You don't have any Smart Home devices To get started, go to the Smart Home section of the Alexa App". However occasionally it does work.

Can you detail your set-up and specific issue?

2 Play:1s - Bedroom and Kitchen. 2 Echo Dots - Bedroom Dot and Kitchen Dot.

Starting and stopping playback never fails. Volume control erratic. When not working the message is as previously stated

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UKMedia

In my case it's "You don't have any Smart Home devices To get started, go to the Smart Home section of the Alexa App". However occasionally it does work.

Can you detail your set-up and specific issue?

2 Play:1s - Bedroom and Kitchen. 2 Echo Dots - Bedroom Dot and Kitchen Dot.

Starting and stopping playback never fails. Volume control erratic. When not working the message is as previously stated

Try opening the Alexa app and select Smart Home>Devices and scroll down to the bottom and select 'Discover'. Make sure your two Play:1's are listed under devices.

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Remember: Sometimes Red Wine helps :)

V

varsas

Trending Lyricist I

Try opening the Alexa app and select Smart Home>Devices and scroll down to the bottom and select 'Discover'. Make sure your two Play:1's are listed under devices.

They are already listed. New Alexa app doesn't allow for devices to be removed. I've already tried disabling them, powering off all 4 devices, disabling and re-enabling the skill.

Like I said, the only issue is consistent volume control.

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UKMedia

If you use https://alexa.amazon.co.uk from a PC then the Remove All function is still available. Beware if you have created any Routines then this will wipe all actions defined within all Routines!

If your problem still exists, I suggest a reset of your voice control set-up as I've listed in this answer:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

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Remember: Sometimes Red Wine helps :)